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UX vs CX (User Experience vs Customer Experience): Explaining 4 Key Differences

Userpilot

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. TL;DR The user experience (UX) is the sum of a user's thoughts, impressions, and feelings as they interact with specific aspects of your product.

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Product Success and the User Experience: Three Reasons Why UX Must be a Priority

ProductPlan

The internal pressure to deliver faster and more frequently often leaves product teams feeling like they have to slim down the scope of a feature, change the architecture, or make design decisions, all in the name of expediency. Thankfully, the product development lifecycle doesn’t always have to exist in a pressure cooker.

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10 Product Roadmapping Mistakes to Avoid

Roman Pichler

It will also limit your ability to experiment and learn, to run sprints and discover the best way to address the user and customer needs and create value for the business. This approach is problematic for the following three reasons: It does not leverage the creativity and knowledge of the stakeholders and development teams.

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Be a Balanced Product Leader, Not a Feature Broker or Product Dictator

Roman Pichler

How do you best lead the stakeholders and development team as the person in charge of the product? A feature broker is a product person who relies on others—the stakeholders, development team, management, users, or a customer—to come up with ideas and make product decisions.

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Five Product Owner Myths Busted

Roman Pichler

” But do not allow people to dominate and tell you what to do, and don’t agree to a weak compromise. The SAFe product owner is tactical in nature and focuses on working on the product backlog and guiding the development teams. Myth #3: The product owner is responsible for the team performance.

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Twitter’s former Head of Product opens up: being fired, meeting Elon, changing stagnant culture, building consumer product, more | Kayvon Beykpour

Lenny Rachitsky

Founders of acquihired companies led the teams behind Community Notes, Spaces, Super Follows, Fleets, Communities, Tipping, and more. Twitter acquihired entrepreneur types who were ambitious and then gave them responsibility and autonomy to develop new products. Copying can be done in good taste or poor taste.

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Who is Marty Cagan: Background, Books, Product Management Tips, and More

Userpilot

Marty Cagan is a popular name in the product management world. In many ways, he has shaped how successful products are built and how teams can be organized to work toward excellence. In this role, he drove the development of products that took eBay’s global e-commerce platform to new levels of success. Who is Marty Cagan?