Usersnap

FEBRUARY 5, 2024

This rush can hinder the essential process of feature discovery, potentially leading to products that fail to satisfy user needs truly. The first step is to understand your users’ needs and pain points. Conduct thorough market research and user interviews to gain insights into what your audience truly desires.

Product Research 52

Product Research Onboarding KPIs User Testing Feedback Software 52

Userpilot

JULY 18, 2023

The product manager’s responsibilities include conducting market and customer research using primary and secondary sources like interviews, surveys , or industry publications. Based on the research, PMs develop the long-term product vision and product strategy that are aligned with the overall business strategy.

Data Visualization 83

Data Visualization Product Research User Testing Onboarding KPIs 83

Product Innovation Educators

OCTOBER 24, 2022

A digital customer experience coupled with rapid physical product creation – insights for product managers. Both my co-founder Brian and I experienced pain points when we were buying engagement rings. We’re building a new digital product that’s the first of its kind for custom jewelry design online.

User Friction 71

User Friction Customer Experience User Testing Customer Feedback 71

Mind the Product

APRIL 16, 2020

The pitch went well and I was assigned a budget plus a single resource in a graduate named Venus (aka ‘the navigator’). We then identified and quantified the pain points around this core job to get our first cut and roadmap (see the process I’ve since developed here ).

Weak Development Team 139

Weak Development Team Banking Customer Experience User Friction 139

PMLesson's Ace the PM Interview

MAY 16, 2022

In this case, you're solving the pain point of book discovery. Their books are organized by type and by author last name. Step 3: Address Specific Pain Points By using your innovative ideas list, you can apply core concepts you're passionate about to new problems.

User Friction 85

User Friction Product Research Systems Review Technical Review 85

Userpilot

AUGUST 10, 2023

This article explores every stage of the process and shares some of the best practices that will help product managers deliver delightful user experiences! TL;DR Product discovery is the process of researching customer problems that need solving and developing solutions they’re ready to pay for. Let’s get right to it!

Product Research 83

Product Research Analytic Tools Feedback Software Research Software 83

Userpilot

JULY 9, 2023

TL;DR Usability focuses on the ease of use, efficiency, and effectiveness of a product, while user experience encompasses the overall satisfaction, joy, and value that users derive from their interactions with a brand. Start improving user experience and usability with user research.

User Testing 74

User Testing Product Research Customer Experience User Experience 74

Userpilot

JANUARY 11, 2024

Solution : create an outcome-based roadmap by identifying customer needs and wants. The Counting House : an obsession with internal metrics, like customer retention , can make teams lose sight of delivering customer value. The Ivory Tower : teams that stop consulting customers build products that don’t meet market needs.

Data Visualization 102

Data Visualization Feedback Software Analytic Tools User Testing 102

Userpilot

MARCH 7, 2022

It unlocks customer engagement, starts the customer relationship on the right foot, and ensures that customers continue using the product the right way for a long time to come. To attract potential customers, marketers invest a staggering amount of resources across multiple channels. What is customer onboarding?

Onboarding KPIs 87

Onboarding KPIs Customer Experience Customer Feedback User Testing 87

Userpilot

FEBRUARY 10, 2023

Actually, there are multiple types of personas for different teams, levels of research, and use cases—which you need to understand if you want to connect with customers. TL;DR A persona is a visual compilation of your customer’s problems, emotions, desires, jobs-to-be-done , and goals. Why is creating personas important?

Research Software 88

Research Software User Testing Analytic Tools Feedback Software 88

Userpilot

JANUARY 14, 2024

Many product leaders have a background in development, marketing , sales, customer support , UX design , and data management. Senior Product Managers are in charge of strategic decisions – they set the long-term product vision and strategy. This is invaluable when building customer-centric products.

Data Visualization 94

Data Visualization Analytic Tools Research Software Feedback Software 94

Userpilot

JUNE 29, 2022

Customers are more likely to remember your product if you tell them a compelling story. But as a product manager , creating a story that will capture a customer’s attention might not be in your wheelhouse. Your ideal customer, known as your buyer persona, is the hero of any good product story. Explain the product vision.

Feedback Software 93

Feedback Software User Friction User Testing Customer Experience 93

Mind the Product

AUGUST 10, 2017

Brian Crofts , VP of Product at Pendo, believes uncovering and understanding client pain points allows him to build products that truly resonate. Brian joined Pendo from Namely, and formerly from Intuit, where he started his career in finance before finding his passion for product.

Customer Feedback 141

Customer Feedback Data Visualization Research Software User Testing 141

Mind the Product

APRIL 6, 2020

Product (and company) strategy is the backbone that guides product goal-setting and roadmap definition, although it’s sometimes overlooked or confused with having a vision. Where will you compete: which customer segments, which categories, which channels? The Approach (the Frameworks). Where will you play? How will you win?

Product Strategy 111

Product Strategy Strategy Feedback Software Customer Experience 111

Amplitude

MARCH 9, 2020

Our customers use our product intelligence platform to iterate quickly on big bets, and to stay ahead, they will need a platform that can instantly predict which features and campaigns are most likely to cause growth and make faster product bets without extensive A/B testing—they need predictive analytics with causal insights. added over 2.5

Data Visualization 111

Data Visualization Analytic Tools Artificial Inteligence User Friction 111

The Product Coalition

JULY 15, 2022

Frameworks enable designers, project and product managers to achieve business goals, such as entering new markets and selling more to existing customers. This method primarily focuses on the users and the pain points as a starting point. We didn’t have a deep understanding of our customers’ problems.

Framework 127

Framework Customer Experience Product Management Product Manager 127

ProductPlan

SEPTEMBER 13, 2021

And finally, customers eagerly await the benefits of the shift. Remarkably, the COVID crisis accelerated the importance and availability of digital customer-facing touch points by five years. “The COVID crisis accelerated the importance and availability of digital customer-facing touch points by five years.”

Product Research 77

Product Research Feedback Software Onboarding KPIs Reporting Tools 77

The Product Cafe

MARCH 24, 2024

As companies grow, the clarity of their messaging often fades, leading to confusion among potential customers about the product's offerings and its relevance to their needs. However, several common pitfalls can disrupt this harmony, leading to messages that fail to engage or confuse potential customers.

Messaging 52

Messaging User Testing Feedback Software Customer Feedback 52

Userpilot

JANUARY 9, 2023

Both product personas (B2B) and user personas (B2C) describe somebody who users the product while buyer personas describe those who decide to buy products. Product personas help product managers keep alignment between the product and its vision. Stay on track with product strategy and vision.

Feedback Software 86

Feedback Software Research Software Analytic Tools User Testing 86

Userpilot

JANUARY 26, 2023

This can be a valuable differentiator that attracts more customers. It also removes friction , reduces churn , drives adoption , and improves customer loyalty. Test your assumptions about user needs with beta and usability testing and collect user feedback to understand their pain points better.

Product Research 91

Product Research Feedback Software Research Software User Testing 91

Userpilot

AUGUST 13, 2023

A product prioritization framework helps you maximize customer value and deliver the best ROI by encouraging methodical examination of data before making decisions. Customer requests aren’t enough to make product decisions. Validate them with data from other sources, like analytics or insights from customer-facing teams.

Data Visualization 85

Data Visualization User Testing Customer Experience Feedback Software 85

ProductPlan

MARCH 29, 2023

Product professionals spend countless hours researching, prioritizing, and planning, all in the name of creating a successful product launch. You may solve the customer’s most significant pain point with a feature you just released, but how will the customer know about it?

Product launches 52

Product launches Roadmap Research Software Strategy 52

Userpilot

JANUARY 16, 2024

Use ChatGPT as a brainstorming partner for product ideas , feature ideas, product names, etc. Use ChatGPT to understand the motivations, goals, and frustrations of your users. Create detailed user personas and craft targeted stories for these personas. How do customers currently discover and purchase products in our market? #2:

ChatGPT 86

ChatGPT Data Visualization Onboarding KPIs Research Software 86

Userpilot

MARCH 8, 2022

There are some well-known names as well as new faces on the list, from all over the world – together with their LinkedIn profiles and medium blogs, so you can follow their journeys and insightful posts yourself. Melissa Perri is one of the most recognizable names in Product Management. CEO of Product Labs.

Technical Advisors 109

Technical Advisors Product Research Analytic Tools User Testing 109

The Product Coalition

FEBRUARY 3, 2022

This article is inspired by the book The Lean Product Playbook: How to Innovate with Minimum Viable Products and Rapid Customer Feedback by Dan Olsen and aims to describe two essential concepts described in the book, namely the Product-Market Fit Pyramid and the Lean Product Process that aims to help us achieve that fit.

User Testing 140

User Testing Product Research Product Marketing Customer Experience 140

Gainsight

JANUARY 17, 2020

When you’re trying to deliver an exceptional product, it’s easy to get lost in the constant deluge of customer feedback. Your users are likely communicating with your company through multiple channels and it can seem like feedback gets lost in a black hole. How do you work with your customer-facing teams to gather feedback?

User Testing 117

User Testing Customer Feedback Feedback Software Customer Experience 117

Intercom, Inc.

APRIL 22, 2019

Some think customers will see the advent of AI as a welcome way to get self-help quickly and get back to their task. Others worry that AI will worsen the customer experience as more and more companies use it to save costs. He joined me for a conversation on tackling issues that come up as you scale your customer experience.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

Userpilot

JULY 18, 2023

Customer feedback tools facilitate the collection and analysis of user feedback for customer-centric decision-making. Product analytics software provides objective insights into user behavior and product performance. Customization – so that you can set it up for the unique requirements of your SaaS operation.

Analytic Tools 86

Analytic Tools Feedback Software Research Software Reporting Tools 86

ProductPlan

SEPTEMBER 30, 2021

Product professionals talk to customers and stakeholders to understand what’s important to them. They unpack their pain points to get to the root cause. We conduct customer research and stakeholder alignment so we can figure out what matters. They are driven with a hyperfocus on doing things that matter. Meaningful.

Strategy 52

Strategy User Testing Product Research Customer Experience 52

The Product Coalition

MAY 7, 2020

What we did have was a lot of faith in our vision. from a familiar name. Cherish clients Recognize and own your clients’ pain points. Your people will take a lot more pride in delivering customer happiness over counting the variety of snacks in the kitchen. Sound familiar? The world changed. Dive deep?—?deeper

Research Software 78

Research Software User Testing User Friction Product Research 78

Userpilot

MARCH 18, 2021

A successful customer retention strategy requires constant iteration and innovation to keep up with an ever-changing SaaS market environment. It’s also not like customer retention is the business of only one department. We have also asked experts from each department about their Customer Retention Strategy – so let’s dive in!

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

UX Studio: Product Management

JULY 14, 2021

As a design thinking consulting firm , we advise on product strategy, lead workshops, and offer customized training to equip your business with the best UX practices. On a call, we will discuss your challenges and motivations to craft a customized solution for your organization. . Its client portfolio is diverse and impressive.

Consulting 86

Consulting Research Software Reporting Tools User Testing 86

ProductPlan

JUNE 22, 2023

Let’s start by defining the distinctions between three concepts: Product-Led Organization Product-Led Growth Product-Centric Organization A product-led organization is a business that makes its products the vehicle for acquiring and retaining customers, driving growth, and influencing organizational priorities.

Data Visualization 73

Data Visualization Reporting Tools Customer Experience Product Research 73

ProductPlan

JULY 1, 2021

That includes employees across the company, as well as strategic partners and even customers. You see which names are being dropped, who people defer to, who made previous critical decisions or threw up roadblocks. At one point, I conducted 40 interviews across various groups to get the land lay but could have done more.

Weak Development Team 59

Weak Development Team Management Management Roadmap 59

UX Studio: Product Management

JANUARY 29, 2020

Therefore, they wanted us to conduct extensive user research aimed at understanding the main problems their users were currently facing. In order to get the full picture, we had to test the website, mobile app and mobile site, and find the main pain points for 4 different segments or types of users: buyers, tenants, owners, and agents.

User Testing 74

User Testing Research Software Product Research Customer Experience 74

UX Studio: Product Management

NOVEMBER 22, 2022

Just to name a few of our clients: Google, Netflix, Cisco, and Zignaly. Beyond creating website designs, we can also help you with: user experience design, website redesign, on-demand consulting and training for your teams, UX research, and. UX audit to discover pain points and untapped business opportunities. .

Research Software 78

Research Software Technical Review Data Visualization User Testing 78

PMLesson's Ace the PM Interview

MAY 14, 2022

We often recommend looking up your interviewer on LinkedIn to understand them a bit better, and reviewing public vision documents produced by the company. You'll also have an interview that takes the format of a presentation, where you'll showcase a mock customer demonstration of a product you're familiar with.

Research Software 52

Research Software Feedback Software Technical Review Software Review 52