Userpilot

OCTOBER 15, 2022

Customer feedback collection is the lifeblood of any successful SaaS company. Understanding how users feel about your brand , finding areas for improvement, and implementing the necessary changes to meet customer expectations are what give you a competitive advantage.

Feedback Software 93

Feedback Software User Testing Customer Feedback Research Software 93

The Product Coalition

FEBRUARY 3, 2022

How to Find Product-Market Fit “Main reason why most of the products fail is due to lack of product-market fit.” ~Dan Dan Olsen Product-Market Fit is inarguably one of the main factors deciding on product success or failure. But what product-market fit is, exactly? target customer and underserved needs.

User Testing 139

User Testing Product Research Product Marketing Customer Experience 139

Product Talk

APRIL 17, 2024

We have five product managers, one UX researcher , five designers—one of them director of design, leading the design team. It sounds like you are responsible for product, design, and research. You have this grand vision. I know in a lot of feature factories, product teams don’t engage with customers that often.

Product Research 218

Product Research User Testing Data Visualization Research Software 218

UX Planet

FEBRUARY 13, 2024

It essentially is a position that is still deeply associated with Print Design, but that has grown to encompass what I witnessed in other organizations as a role whose responsibilities include deliverability of multiple artifacts that are typically required for various user stories to be executed by development teams.

User Testing 79

User Testing Research Software Technical Review Systems Review 79

Intercom, Inc.

JANUARY 24, 2023

This evolution always starts with one thing: a clear product vision. And, when products are in this phase, users can feel it: it’s the slow, clunky, dated experience you get when using previous-generation tech. Through reinvention, they extend the life span of the product, and create new value for customers and the business.

Vision 118

Vision Feedback Software Customer Experience User Testing 118

The Product Coalition

NOVEMBER 26, 2022

Why do products fail, and what can the teams do to build products that customers need? And these have helped his team to understand what to build and, more importantly, what not to build for the customers. And hence its extremely important to understand what customers need and build the products accordingly.

User Testing 101

User Testing Customer Experience Customer Feedback Feedback Software 101

The Product Coalition

FEBRUARY 21, 2023

Let’s explore the reasons teams engage customers and the challenges they are likely to face in doing so In the past, I have written a post on how to start engaging customers without going into reasons why that may be helpful. Also, in this post, I do not speak about specific techniques to increase value from customer engagement.

User Testing 123

User Testing Customer Feedback Customer Experience Development 123

The Product Coalition

JULY 31, 2022

If you are on the journey toward product-market fit, you know it’s not easy. Every new product has its own fit to find. When I studied coaching, one of the coaches who taught us was a guy named Ronnie. When I studied coaching, one of the coaches who taught us was a guy named Ronnie. product-market fit under the hood.

User Testing 121

User Testing Product Marketing Marketing Customer Experience 121

Usersnap

JULY 28, 2020

Having a great SaaS name places you in a great location on this map, closer to your target customers and farther away from your competitors, which is exactly what your unique brand needs. Basically, the best SaaS name understands and speaks the customer’s language, and if you’re not sure how to do that, then keep reading!

Naming 52

Naming Feedback Software User Testing Product Research 52

Userpilot

MAY 20, 2024

Wondering how to improve customer retention? The article shares 20 actionable customer retention strategies for your SaaS! TL;DR Customer retention is your ability to keep users using the product. Offer personalized onboarding experiences to help users quickly realize product value.

Data Visualization 93

Data Visualization Embedded Analytics Analytic Tools Customer Feedback 93

Roman Pichler

JANUARY 22, 2024

Their visions, target groups, needs, standout features , and business goals must comply with the overall portfolio strategy. [1] These might be end-user-facing or internal ones like a software platform, for instance; they might directly generate revenue or support commercial offerings. A product portfolio is a group of products.

Weak Development Team 248

Weak Development Team Strategy Software Review Vision 248

ProductPlan

JUNE 14, 2022

For an organization to follow through and turn that idea into a viable product, the team needs both a product vision and a product strategy. This article will discuss why the best products require both vision and strategy and their codependent nature. Product vision. The product vision itself isn’t achievable in the short term.

Vision 59

Vision Product Strategy Strategy Feedback Software 59

Roman Pichler

SEPTEMBER 11, 2023

Listen to the audio version of this article: [link] Organise the Team around a Product As the name suggests, a product team is focused on a product. I view it as an entity that creates tangible value for users and possibly customers as well as the business. This sounds simple enough. But what is a product?

Reporting Tools 341

Reporting Tools User Testing Customer Experience Product Research 341

Intercom, Inc.

APRIL 6, 2022

For fast-growing and enterprise organizations, the ability to personalize customer communication in a way that’s scalable is business critical. In fact, studies show that not only do customers expect great experiences when interacting with companies, they’re willing to pay more for them.

Customer Experience 230

Customer Experience User Testing Customer Feedback Customer Communications 230

Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Start improving user experience and usability with user research. Card sorting and fake door testing are useful testing methods before the product launch.

User Testing 71

User Testing Product Research Customer Experience User Experience 71

The Product Coalition

MARCH 5, 2019

A clear product vision helps making decisions so your product ends up where you want it to be. Vision is the art of seeing what is invisible to others.”?— Jonathan Swift Every product starts with a vision. Yet if you ask a Product Manager to explain the concept of ‘product vision’, it will often result in a blank stare.

Vision 80

Vision User Testing Product Research Research Software 80

Userpilot

DECEMBER 8, 2022

SaaS companies often struggle to identify user problems worth solving, differentiate their products, and get the pricing right. Entering immature markets and devising a relatable product vision are also serious challenges. To avoid product failure, don’t launch without achieving product-market fit first.

Feedback Software 90

Feedback Software Research Software User Testing Analytic Tools 90

Gainsight

JANUARY 17, 2020

There is no shortage of feedback these days. When you’re trying to deliver an exceptional product, it’s easy to get lost in the constant deluge of customer feedback. Your users are likely communicating with your company through multiple channels and it can seem like feedback gets lost in a black hole.

User Testing 117

User Testing Customer Feedback Feedback Software Customer Experience 117

Userzoom

APRIL 6, 2020

Stephen Apap , Lead UX Researcher at Betsson Group, has been with the online gambling company for over 5 years now, delivering actionable insights and recommendations based on the voice and behavior of the consumer. How did you get into UX research? From here, it was a natural progression to the UX research team at Betsson.

User Testing 96

User Testing Product Research Research Software UX 96

Userpilot

JANUARY 11, 2024

TL;DR The Hamster Wheel : teams often chase one feature after another without linking them to user needs , resembling a hamster wheel. Solution : create an outcome-based roadmap by identifying customer needs and wants. The Ivory Tower : teams that stop consulting customers build products that don’t meet market needs.

Data Visualization 99

Data Visualization Feedback Software Analytic Tools User Testing 99

Userpilot

OCTOBER 24, 2022

Gathering meaningful insight from your customers is a challenge for any product manager: what you need is a handy user persona survey template to help you capture it… We’re here to help! In this article, we’re going to explore how user personas can help you gather and utilize customer insight more effectively.

User Testing 81

User Testing Research Software Customer Feedback Feedback Software 81

UX Studio: Product Management

DECEMBER 7, 2022

Including UX research in any UX project is crucial for all businesses with any digital platform. This is great news, but finding the best UX research agency can be challenging for companies in need. To help you find the right match we collected the best UX research consultancies you can work with. . Competitor Analysis.

User Testing 52

User Testing Research Software Product Research UX 52

Roman Pichler

FEBRUARY 14, 2023

It achieves this by using sprints to create product increments, collecting feedback from users and stakeholders, and adapting the product with the insights gained. [1] It achieves this by using sprints to create product increments, collecting feedback from users and stakeholders, and adapting the product with the insights gained. [1]

Product Research 343

Product Research Feedback Software Research Software User Testing 343

Usersnap

JULY 22, 2021

In this post I’m going to show you how we handle product feedback and implement new product features. Everything backed by customer feedback. Gathering product and user information using product feedback tools. This will probably make you stop collecting information & feedback. Yes, any user.

Feedback Software 98

Feedback Software User Testing Customer Feedback Product Research 98

Userzoom

SEPTEMBER 5, 2019

Technically there are an infinite number of ways you could attempt to recruit participants for your user research. The obvious requirement here is that your organization has a database of users that you can contact (and if you don’t, remember that it’s never too late to start thinking about creating one).

User Testing 85

User Testing Product Research Customer Feedback Customer Experience 85

Mixpanel

FEBRUARY 23, 2021

Table of Contents The problem with defining product-market fit In search of quantitative indicators of product-market fit 6 things about measuring product-market fit 1. With that in mind, product-market fit is a spectrum 4. Once you find product-market fit, it’s not static 6. And this is what we heard.

User Testing 130

User Testing Onboarding KPIs Product Research Startups 130

Userpilot

AUGUST 10, 2023

How can product teams leverage the product discovery process to create products that satisfy genuine user needs? This article explores every stage of the process and shares some of the best practices that will help product managers deliver delightful user experiences! Let’s get right to it! That’s step 6.

Product Research 80

Product Research Analytic Tools Feedback Software Research Software 80

The Product Cafe

MAY 12, 2024

It’s an ongoing cycle of research, ideation, evaluation, and refinement. Always learn from your users, and use those insights to fuel your next innovation cycle. Is it about boosting user engagement, reducing churn, or breaking into a new market? Understanding the Problem Space What's bugging your users?

Product Research 52

Product Research User Testing Customer Experience Customer Feedback 52

UX Planet

JANUARY 16, 2024

SELECT Branding Process by Shakuro Mistake #1: Neglecting market research Market research is the North Star of branding. They believe so strongly in their vision that they assume it’s universally appealing. This belief makes you disregard market research because you feel you already know everything customers want.

Branding 90

Branding User Testing Product Research Data Visualization 90

Intercom, Inc.

FEBRUARY 18, 2020

It was almost a year ago when our Customer Success team came up against an issue that all growing teams face: knowledge sharing. Our de-facto ways of working made it difficult for us to learn from one another, especially when it came to socializing best practices for talking to our customers. part of the name.

Technical Review 223

Technical Review User Testing Customer Feedback Customer Experience 223

Product Innovation Educators

MARCH 4, 2024

” After over 233 years of brewing beer, Molson Coors announced its name change to Molson Coors Beverage Company to reflect its growing focus on beverages outside the traditional beer offers. Right now, consumers are changing their behavior. At Molson Coors, we’re a consumer-centric organization.

User Testing 111

User Testing Vision Naming Branding 111

Usersnap

MARCH 16, 2020

Beta testing and User acceptance testing (UAT) are two of the most common types of tests to validate your development before launching your SaaS product or website. “Do In this article, you’ll read about the different use cases of the two and get guidance on setting up these testing processes and their environments.

User Testing 59

User Testing Product Research Feedback Software Testing 59

Usersnap

JULY 22, 2021

In this post I’m going to show you how we handle product feedback and implement new product features. Everything backed by customer feedback. Gathering product and user information using product feedback tools. This will probably make you stop collecting information & feedback. Yes, any user.

User Testing 52

User Testing Customer Feedback Feedback Software Customer Experience 52

Usersnap

FEBRUARY 5, 2024

Imagine a whole user journey where grasping your users’ needs isn’t a task but an exhilarating step towards innovation. This rush can hinder the essential process of feature discovery, potentially leading to products that fail to satisfy user needs truly. Following user understanding, move on to ideation.

Product Research 52

Product Research Onboarding KPIs User Testing Feedback Software 52

Userpilot

APRIL 30, 2024

Marty Cagan is a popular name in the product management world. Throughout his rich career, Marty has worn numerous hats within modern software product organizations, transitioning between roles involving product management, software development, product marketing , user experience design, and general management, among others.

Analytic Tools 87

Analytic Tools Research Software Feedback Software Books 87

Mixpanel

APRIL 3, 2023

Software companies face the same challenge to make powerful features user-friendly. We aim to beat this tradeoff so we can unlock powerful data insights for both experts and less experienced users. This feature can be leveraged to bucket existing user segments into new, more meaningful ones.

Customer Feedback 102

Customer Feedback User Testing Customer Experience Data Visualization 102

Roman Pichler

APRIL 13, 2021

Effective KPIs help you understand if your product is creating the desired value for the users, the customers, and the business. It’s like driving a car with your vision blurred: You can’t see if you are heading in the right direction or getting closer to your destination. A Goal-directed Approach to Choosing KPIs.

Feedback Software 247

Feedback Software Data Visualization Analytic Tools Research Software 247