Modus Create

APRIL 27, 2020

Adopting a modern tech stack is essential for any organization embracing the digital transformation journey. Our clients have migrated to React for a few reasons: Their legacy app didn’t have the capabilities to support modern browser features and rich user interfaces. Reduced time and cost to deliver new features and bug fixes.

Feedback Software 84

Feedback Software Reporting Tools Technical Review Software Review 84

Userpilot

SEPTEMBER 4, 2023

Discover how to achieve remarkable growth results through customer journey optimization at the upcoming Product Drive talk by Audrey Melnik (Co-Founder of Unlocking Growth). Customer journey optimization refers to the strategic process of analyzing and enhancing a customer's entire experience with a brand. Register here for FREE!

Data Visualization 98

Data Visualization User Testing Analytic Tools Customer Feedback 98

Userpilot

JUNE 19, 2019

Customer onboarding is an integral part of any SaaS business, and so we thought we’d share some of the best customer onboarding tools to help you out. First, let’s consider the differences between customer onboarding and user onboarding… Customer Onboarding Vs. User Onboarding.

Analytic Tools 84

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 84

Userpilot

JULY 25, 2022

Loyal customers don’t only buy repeatedly from you, they also refer others to your company and easily participate in your feedback surveys. Metrics to measure customer loyalty: NPS , Customer Loyalty Index (CLI), retention rate , customer lifetime value, and negative churn. Why is customer loyalty important?

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Feedback 98

Gainsight

FEBRUARY 9, 2023

Crawl: Partner-Aware Customer Success Partnerships have been part of Big Tech for decades. Companies like Cisco have long been admired for their partner program, and even they’re referring to this current time as “the age of the partner.” Teach them about onboarding and key milestones you see along the customer journey.

Customer Experience 52

Customer Experience Research Software User Testing Customer Feedback 52

Mironov Consulting

AUGUST 8, 2017

As a product manager, I think it’s my obligation to bring clarity and precision to discussions… so talking generically about customers or users can be exasperating. I spend a lot of time sifting through documents, positioning and stories – trying to figure out who we’re talking about. You say potato, I say WTF.

User Testing 101

User Testing Customer Experience Analytic Tools Research Software 101

Userpilot

SEPTEMBER 4, 2023

Discover how to achieve remarkable growth results through customer journey optimization at the upcoming Product Drive talk by Audrey Melnik (Co-Founder of Unlocking Growth). Customer journey optimization refers to the strategic process of analyzing and enhancing a customer’s entire experience with a brand.

Data Visualization 52

Data Visualization User Testing Analytic Tools Customer Feedback 52

Userpilot

JULY 13, 2021

Most SaaS businesses recognize that interactive walkthroughs are a helpful onboarding tool , but few use them correctly. Too often, they are conflated with product tours , leaving the customer confused as to why they are being shown features they don’t need. That’s a product tour , and you should avoid those.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Userpilot

MAY 22, 2024

To help you, we’ve listed the 10 best customer lifecycle management platforms in the market, including key features, user reviews, and pricing. To choose the right customer lifecycle software, you should identify your business needs, research options, and review its integrations. Review available integrations. Get a demo.

Analytic Tools 97

Analytic Tools Research Software Feedback Software Reporting Tools 97

Bryce York

NOVEMBER 27, 2016

Sean also popularized the term product/market fit and coined the term growth hacking. The one metric that matters for marketing today is simple: GROWTH. Imagine you ask someone on your team to build an email campaign to promote a new feature. Sustainable growth relies on consistency, rhythm and following a proven system.

Research Software 52

Research Software Analytic Tools Reporting Tools User Testing 52

Userpilot

FEBRUARY 26, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. TL;DR HelpHero is a good choice for proactive customer service and it comes with features such as tooltips, modals, in-app resource center, and interactive walkthroughs. Let’s get started!

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

JANUARY 16, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. TL;DR HelpHero is a good choice for customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides. Let’s get started!

Customer Satisfaction 52

Customer Satisfaction Data Visualization Embedded Analytics Analytic Tools 52

Userpilot

FEBRUARY 26, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. TL;DR UserIQ is a good choice for proactive customer service and it comes with features such as tooltips, modals, in-app resource center, and interactive walkthroughs. Let’s get started!

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

APRIL 22, 2024

Despite having an easy-to-use product, users still need assistance to perform certain tasks or solve issues. TL;DR End-user support refers to how you assist your customers as they perform tasks on your platform or whenever they experience issues. Product tutorials. Technical support. Self-service support. Help Scout.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

JANUARY 26, 2023

Building loyalty is essential to retain customers, drive word-of-mouth, and nurture product growth. Thankfully, there are metrics you can use to expand your field of view and estimate how loyal your customers are. There are ten metrics you can use to measure customer loyalty. How do you measure customer loyalty?

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Customer Experience 98

Department of Product

MARCH 28, 2022

How to Keep on top of Trends that Matter to Product Managers Decide when to care about trends and when to sit back and watch what happens next Trends and the product lifecycle Imagine your product strategy stayed exactly the same for the next 10 years. What would happen? Others will fail. It’s impossible for one person to do.

Technical Review 52

Technical Review Technical Advisors Reporting Tools Data Visualization 52

Gainsight

NOVEMBER 18, 2019

Consider the possibilities to leverage data from learning management systems, support cases, CRM, the customer success platform, marketing automation tools, content management systems, and online communities. Customer onboarding and time to value. Key feature utilization rates. So much data, so little time!

Feedback Software 12

Feedback Software Data Visualization Onboarding KPIs B2B 12

Userpilot

FEBRUARY 22, 2024

Great SaaS customer support is the key to keeping your customers happy and satisfied with your product. TL;DR SaaS customer support is the process of assisting customers who use your product. It can also serve as a source of invaluable feedback for product development. Why is SaaS customer support important?

Feedback Software 102

Feedback Software Analytic Tools Customer Feedback Customer Experience 102

Userpilot

APRIL 21, 2024

TL;DR In-app support in SaaS refers to the service features that customers can use to receive help directly within the product interface, besides connecting with your customer service team. Onboarding checklist. The “What’s new” module covers the latest product updates. Book a demo to learn more.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Embedded Analytics 98

Userpilot

DECEMBER 6, 2022

Can marketing resource management help streamline your product marketing processes and workflows? Marketing Resource Management (MRM) refers to a set of marketing technologies and processes focused on streamlining and centralizing marketing assets, operations, workflows, and information into a single system.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Customer Experience 98

Userpilot

DECEMBER 19, 2022

Customer Retention (CR) refers to a business’s ability to turn first-time buyers into long-term repeat customers. Use interactive walkthroughs and onboarding checklists to drive early product engagement , boost user activation , and shorten the time to value. Implement a checklist to drive product adoption.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback Product Research 98

Userpilot

NOVEMBER 24, 2023

Curious about how you can use Intercom to grow your product ? What are its best features and are there any drawbacks you should be aware of before investing in it? We answer these questions in this article and dive deep into the use cases and features that Intercom offers, its pros and cons along with its pricing.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

FEBRUARY 22, 2024

This guide will go over 10 best practices that will help you improve product engagement , nurture customer relationships, and increase retention rates! If you’re ready to build a winning customer communication strategy within your product then it’s time to get your free Userpilot demo today!

Customer Communications 105

Customer Communications Feedback Software Analytic Tools Customer Experience 105

Andrew Chen

SEPTEMBER 4, 2018

Why offline products are so compelling for acquiring customers. Why onboarding is so important for retention/churn. High frequency versus episodic usage products. Network effects and why different products’ network effects are different from each other. Hope you enjoy it! Palo Alto, CA. Andrew: Right.

User Testing 75

User Testing Marketing Analytic Tools Customer Experience 75

Userpilot

NOVEMBER 24, 2023

Curious about how you can use UserIQ to grow your product ? What are its best features and are there any drawbacks you should be aware of before investing in it? We answer these questions in this article and dive deep into the use cases and features that UserIQ offers, its pros and cons along with its pricing.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

MARCH 15, 2023

And is there a better in-app onboarding software that would better fit your needs? With so many alternatives on review sites, it’s a bit tricky to really choose one. TL;DR Interactive user guides are a set of different UI patterns that help customers get acquainted with the product and learn more about its use cases.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Mironov Consulting

SEPTEMBER 23, 2023

I’ve written a lot about the huge organizational and technical gulf between services companies and product companies.  (See  Clients own the IP and provide much of the technical direction.   A glance at a tech company’s website immediately tells me which kind they are.  

Reporting Tools 80

Reporting Tools Data Visualization Analytic Tools Feedback Software 80

Userpilot

MARCH 29, 2024

Brand activation is about driving product growth by connecting emotionally with people on a personal level. To create a successful activation strategy , you must first define your product's value proposition. Userpilot showcases brand values on Product Hunt to attract like-minded people. Let’s dive in!

Branding 105

Branding Analytic Tools Feedback Software User Testing 105

Userpilot

DECEMBER 15, 2023

There are plenty of tools for user engagement on review sites, but they don’t make the choice any easier. TL;DR In SaaS, user engagement refers to the level of interaction, involvement, and interest that users have with a product. The no-code solution focuses on increasing user engagement and driving feature discovery.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software User Testing 52

Userpilot

FEBRUARY 21, 2023

Or is there another in-app onboarding software that is superior than the two? In this article, we explore the must-have features of no-code growth tools and thoroughly compare a few top ones, so you select the best choice for your company’s needs. It’s easy to track and analyze product usage with Appcues.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Software Review 52

Userpilot

DECEMBER 10, 2023

There are plenty of tools for customer experience on review sites, but they don’t make the choice any easier. This feature offers insights into your user’s experiences, how satisfied they are with the product, and how likely they are to recommend it. Let’s compare them!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Experience 52

Userpilot

NOVEMBER 26, 2023

Looking for a good user engagement tool and wondering which one of Pendo, UserGuiding, and Product Fruits is the best option for your SaaS company? There are plenty of tools for user engagement on review sites, but they don’t make the choice any easier. Let’s compare them! There is a better tool for your SaaS than Pendo!

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Embedded Analytics 52

Userpilot

AUGUST 18, 2020

Well, maybe it’s due a revival – this time as an unofficial mantra for the SaaS sector. And that can leave product managers feeling a little bit like visitors to this town in Ireland. All successful product managers are concerned about retention. Remember this Apple’s iPhone 3 advertising slogan? Source: cultofmac.com.

Analytic Tools 105

Analytic Tools Feedback Software User Testing Data Visualization 105

Userpilot

AUGUST 18, 2020

Well, maybe it’s due a revival – this time as an unofficial mantra for the SaaS sector. And that can leave product managers feeling a little bit like visitors to this town in Ireland. All successful product managers are concerned about retention. Remember this Apple’s iPhone 3 advertising slogan? Source: cultofmac.com.

Analytic Tools 89

Analytic Tools Feedback Software User Testing Data Visualization 89

Andrew Chen

NOVEMBER 1, 2021

In the book, I describe stage-by-stage how to successfully start and scale the central forces that power tech’s most successful companies — network effects. Network effects emerge when products, like marketplaces, social apps, B2B collaboration tools, and so on, get more useful the more users that are on them.In

Customer Experience 82

Customer Experience User Testing Technical Review Onboarding KPIs 82

Userpilot

FEBRUARY 21, 2023

Or is there another in-app onboarding software that is superior than the two? In this article, we explore the must-have features of no-code growth tools and thoroughly compare a few top ones, so you select the best choice for your company’s needs. Nonetheless, Pendo is limited in terms of onboarding elements.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52

Userpilot

OCTOBER 27, 2022

There are plenty of solutions for customer feedback on review sites, but they don’t make the choice any easier. Customer feedback is any information provided by customers about their experience with a product or service. It’s aimed to reveal their level of satisfaction and help product teams uncover room for improvement.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Research Software 52