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11 Onboarding Gamification Examples to Engage & Retain Users

Userpilot

Onboarding gamification is the key to transforming a dull process into an engaging one. When the process feels complicated, it becomes easy for a new user to lose interest before they experience the true value of your product. What is onboarding gamification? Launching a new product. Why use a gamified onboarding process?

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Whatfix Mobile Review: Pricing, Features, Pros & Cons

Userpilot

When you think of Whatfix, your mind probably goes to a digital adoption or an employee onboarding platform. In this Whatfix Mobile review, youll find answers to three questions: What does Whatfix Mobile offer? A/B testing and segmentation: The feature lets you split audiences into simple experiments. moment faster.

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11 Best Customer Success Tools in 2024 (for Startups to Enterprises)

Userpilot

Let’s review everything your customer success team has to do in the absence of any customer success tools. Collect customer data to calculate complex formulas for tracking metrics, monitor customer health scores, and resolve support tickets while continuously trying to improve retention and expansion.

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The Risks of Data Fragmentation + How to Fix Fragmented Data

Userpilot

When your company adopts multiple SaaS solutions to drive productivity, you unknowingly create a perfect storm for data fragmentation. Your customer information lives in Salesforce, while your support tickets are in Zendesk, your product usage data in Mixpanel, and your marketing campaigns in HubSpot. Which features need attention?

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2022 customer support trends: How support leaders are adapting

Intercom, Inc.

To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. We have just published the second edition of the Intercom Customer Support Trends Report. You can download the full report at intercom.com, but for now, I’ll give you an overview of our customer support trends research.

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The Top Mobile App Engagement Metrics Every Product Team Should Monitor

Userpilot

This is where these 10 key mobile app engagement metrics come in, helping track user behavior and preferences to answer all these questions and boost user activation. What are app engagement metrics? App engagement metrics provide quantitative insights into user interactions with your app. What is app engagement?

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10 Mobile App Push Notification Best Practices to Reduce Churn

Userpilot

This leads to errors like sending a product update notification at 1 AM or showing the wrong message to the wrong user segment. With push notification marketing, you can nudge a user who just abandoned their cart, bring someone back to continue their onboarding flow , or announce a new feature to your power users while its still hot.