Userpilot

SEPTEMBER 28, 2022

Goals and initiatives are extremely helpful for product managers: they help align and inspire your team behind common objectives, drive you to deliver value according to a focused plan, make effective prioritization decisions, and measure success. Product goals vs product initiatives. Ready to get started? Let’s dive in!

Product Goals 98

Product Goals Feedback Software Customer Feedback User Testing 98

Gainsight

SEPTEMBER 3, 2021

Customer Success account segmentation is one of the fundamental discussions which occurs at the beginning of any customer journey discussion. How will you treat this Customer A vs. Customer B? Customer C is unique and requires something special. This sounds trivial but most people don’t invest enough time here. What do we do?”

Systems Review 45

Systems Review Software Review Data Visualization Analytic Tools 45

Userpilot

AUGUST 23, 2023

A good grasp of the customer value chain is essential to product-led growth. Having a clear idea of how your solution adds value to your customers’ lives is the only way you’ll be able to clearly communicate the core benefits and get your value proposition across. What is the customer value chain concept?

User Testing 98

User Testing Customer Feedback Feedback Software User Friction 98

ProductPlan

JULY 13, 2022

To begin exploring this disconnect, let’s first establish a common understanding of what projects and products are at a basic, fundamental level. Instead, organizations track usage, growth, and loyalty while optimizing operations to maximize profitability and other KPIs. What’s the Difference? Products are ongoing concerns.

User Testing 59

User Testing Customer Feedback Customer Experience Technical Review 59

Andrew Chen

JULY 20, 2020

The following was written by Bangaly with contributions by other Reforge EIR’s Elena Verna (Miro, MongoDB, SurveyMonkey) and Fareed Mosavat (Slack, Instacart, Zynga). Reforge is a community for those leading and growing tech companies. When I joined Instagram in 2016, the product had over 400 million users, but the growth rate had slowed.

User Testing 145

User Testing Customer Experience Customer Feedback Research Software 145

eG Innovations

AUGUST 25, 2022

IT managers often complain about two main types of problems with monitoring and management tools, and they are both fundamentally associated with weak and inadequate alerting features: Firstly, after they install the software, they start to receive many “false” alerts. This is commonly referred to as ‘noise’.

Reporting Tools 52

Reporting Tools White Paper Data Visualization Software Review 52

Sequent Learning

SEPTEMBER 4, 2019

Fundamentals of Product Management – For the Last Time. Still other times, I’m troubled by the actions taken by leaders in companies who direct efforts of product people that don’t directly benefit a customer or that promote decisions without strategic context. Regardless of these goings-on, I say: enough already.

Customer Experience 63

Customer Experience Research Software Product Management Product Manager 63

Intercom, Inc.

JANUARY 16, 2019

An efficient and profitable sales org is the product of many strategic decisions – who you’ll hire, what you’ll pay them, how you’ll onboard and train them, and much more. Decide on top-down vs. bottom-up. A formal sales function promotes the value of a product to an organization in ways that individual adoption and usage can’t.

Weak Development Team 156

Weak Development Team Data Visualization Strategy User Testing 156

Business of Software Conference

OCTOBER 11, 2023

Why these questions should be asked Feedback, performance, and competitor relations Feelings (pride or jealousy) about own company and others Relevance of important values and aspirations Exact choices: Extract the choices that your company makes as attributes What does the company do? What are people doing right now?

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Gainsight

AUGUST 19, 2020

Nick: You had to set customer success goals for those two groups: business customers vs. employees. The third pillar was Gainsight, which would bring transparency to strategic account planning and workflow optimization to increase scale. Welcome to our Change the Game in 5 minutes Series. We have 32 people and counting. .

User Testing 98

User Testing Customer Experience Analytic Tools Data Visualization 98

Andrew Chen

SEPTEMBER 4, 2018

And we cover everything from the basics of growth and defining key metrics to know, to the nuances of paid vs organic marketing and the role of network effects and more. But first, we begin by going beyond the concept of growth hacks — and beginning with the fundamental premise that businesses do not grow themselves….

User Testing 75

User Testing Marketing Analytic Tools Customer Experience 75

Andrew Chen

JULY 20, 2020

The following was written by Bangaly with contributions by other Reforge EIR’s Elena Verna (Miro, MongoDB, SurveyMonkey) and Fareed Mosavat (Slack, Instacart, Zynga). Reforge is a community for those leading and growing tech companies. When I joined Instagram in 2016, the product had over 400 million users, but the growth rate had slowed.

User Testing 59

User Testing Customer Experience Customer Feedback Research Software 59

ProductPlan

MAY 7, 2019

Ensuring everyone is striving toward the same strategic goals while still working and thinking independently isn’t easy, particularly when the organization is broken out into separate teams. The North Star Metric (NSM) is the single metric that best captures the core value that your product delivers to customers. Shaun Juncal.

Customer Experience 93

Customer Experience User Testing Weak Development Team Roadmap 93

Product Bookshelf

SEPTEMBER 8, 2016

Bringing pricing to the forefront as its own discipline and organization role enables businesses to grow and effectively capture value. Likewise, the formulaic nature of this approach fails to take into account willingness to pay, competitive pressures, or product/service value. An often neglected aspect of business is pricing.

Airlines 48

Airlines Travel User Testing Differentiation 48

Amplitude

OCTOBER 18, 2018

Experimentation” is, at its core, about active learning and value creation. To thrive, your team must learn faster than the competition AND convert that learning into value faster than the competition. Business is strategic gameplay and rarely resembles a brute-force optimization problem (e.g. Fear and Loathing.

Customer Experience 106

Customer Experience User Testing Data Visualization Feedback Software 106

Andrew Chen

MAY 28, 2019

Dear readers, Podcasting has been a slow burn, and has turned into a movement. 90 million Americans now listen to podcasts, and if your behavior is anything like mine, it’s turned into a multi-hour per week habit. You can follow and message Li on Twitter if you have thoughts about the piece. It was originally published on a16z.com.

Analytic Tools 93

Analytic Tools Research Software Feedback Software User Testing 93

Andrew Chen

MAY 28, 2019

Dear readers, Podcasting has been a slow burn, and has turned into a movement. 90 million Americans now listen to podcasts, and if your behavior is anything like mine, it’s turned into a multi-hour per week habit. See below for a long-form analysis everything we’ve observed in the podcasting industry. It was originally published on a16z.com.

Analytic Tools 40

Analytic Tools Research Software Feedback Software User Testing 40