Outbound Positioning Resources Technical Review 
Intercom, Inc.
NOVEMBER 30, 2021
But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Download The Ultimate Modern Support Tech Stack guide. Is your tech stack ready?
Intercom, Inc.
MARCH 28, 2022
While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic. When a prospect is intrigued by your outbound marketing and reaches out to your support team to ask a question, is that a marketing, sales, or support issue?
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Intercom, Inc.
NOVEMBER 24, 2020
Chris Jewitt is a Customer Success Manager at Klaus , the conversation review tool designed to help modern support teams measure and maintain the quality and consistency of their customer conversations. Balancing technology with a personal touch. As he puts it, “I think that technology should be running the show behind the scenes.
Userpilot
JANUARY 22, 2024
A low-touch model relies on automation and self-service resources to onboard and support customers with little direct CSM involvement. If you have limited CS resources, the low-touch model is more suitable as it’s more efficient and cost-effective.
ProductPlan
MARCH 17, 2020
Before we go any further discussing the activities of a strategic product manager, let’s review the key parts of developing and implementing a product strategy. In essence, it should not become a feature set, a list of requests or demands from various constituents, or merely a project timeline with details about resources and budgets.
The Product Coalition
MAY 10, 2019
Via distinct arrows, where thickness indicates number of navigations, user flows show you the inbound and outbound journeys for every screen and popup within your app. A positive characteristic of returning users is that their interest in your app is higher and that they are more likely to become “loyal” users. What is a user flow?
Bain Public
NOVEMBER 4, 2018
Organizations don’t always wants product managers to align product (or technology) initiatives with the business strategy. As a Product Manager you are then asked to plan timing, align resources and direct the engineering team to execute. Instead, decisions are done by executives or a different function like sales and marketing.
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