Intercom, Inc.

AUGUST 16, 2022

Support teams are facing a critical juncture: business costs and customer expectations continue to grow while resources like headcount and budget are decreasing. Plus, 64% of customers are more likely to refer others based on positive experiences – leading to new customers and increased sales.

Data Visualization 118

Data Visualization User Friction Customer Experience Customer Communications 118

Product Innovation Educators

MAY 10, 2021

As a product manager, you build the right product and release it at the right time, so you need to know what the right product is and make sure you can build it with your resources and get it to market on time. Product management isn’t an easy job, because PdMs are the CEOs of the product without any positional authority.

Outbound 62

Outbound Product Management Product Manager Finance 62

ProductPlan

MARCH 17, 2020

Because vision statements are aspirational and communicate concisely where the product hopes to go and what it hopes to achieve in the long term, they help the product team know where to focus resources and how to set priorities. Common outbound effort activities include: Competitive differentiation. Positioning. Product launch.

Outbound 74

Outbound Product Management Product Manager Inbound 74

Intercom, Inc.

NOVEMBER 24, 2020

Klaus focuses on increasing the quality of customer service and making sure every interaction you have with your customers is a positive experience,” Chris explains. “As a customer, you shouldn’t get answers of varying quality based on the time of day you write in or the agent you get. Setting customers up for success.

Feedback Software 118

Feedback Software Customer Experience User Testing Technical Review 118

BrainMates

SEPTEMBER 19, 2022

The app is designed to free up resources and reduce the admin burden on the payroll and HR functions. These product managers are driving inbound and outbound activities, so they are part of the product team and the GTM teams. The post Case Study: How ReadyTech Use Product-Led In The Workforce Sector appeared first on Brainmates.

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52

Usersnap

FEBRUARY 14, 2023

For example, a SaaS company offering medical software might find their ICP more receptive when they get a phone call explaining the product’s benefits and features since this field may have fewer resources or time to research useful products. Will I focus more on inbound or outbound sales, or both equally?

Research Software 52

Research Software Feedback Software User Testing Product launches 52

Intercom, Inc.

NOVEMBER 20, 2018

This makes sense given the likely resource constraints and the value to be gained from getting in front of customers from day one. The “ Jobs to be Done ” framework is a useful resource to help frame the context from their side of the fence. What words do they use? Do they indicate any issues with their current approach?

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

The Product Coalition

MAY 10, 2019

Via distinct arrows, where thickness indicates number of navigations, user flows show you the inbound and outbound journeys for every screen and popup within your app. A positive characteristic of returning users is that their interest in your app is higher and that they are more likely to become “loyal” users. What is a user flow?

Analytic Tools 74

Analytic Tools Customer Experience Customer Feedback Data Visualization 74

BrainMates

SEPTEMBER 4, 2023

Sales-led growth depends on the sales team doing outbound and product demos to acquire customers, business reviews and customer-success outreach for retention and sales deals to convert. So, assuming you’re in the proper position to implement product-led growth, what key ingredients will you need to be successful?

Data Visualization 52

Data Visualization Onboarding KPIs Customer Experience Customer Feedback 52

nulab

MAY 10, 2019

They use the minimum amount of resources and work with cheaper materials to keep the overall price of their product or service down. This refers to the journey of materials/resources from the supplier to you. How the materials or resources are processed. Outbound Logistics. Human Resource Management. Operations.

Research Software 47

Research Software Differentiation Airlines Outbound 47

Userpilot

FEBRUARY 4, 2022

The enterprise model: Succeeding with an enterprise sales model will require a sales team, outbound marketing, and enough capital runway to endure the long sales cycles. This SaaS sales model is often reserved for high-ticket, specialized software — and sales techniques often focus on outbound marketing rather than inbound marketing.

Feedback Software 97

Feedback Software Research Software Reporting Tools Onboarding KPIs 97

ProductBoard

NOVEMBER 15, 2017

Since the dawn of their profession, product managers have been charged with investing limited resources into building the right features, designed in the right way, to address problems in the marketplace. productboard Portal enables product managers to get the pulse of their customers.

Customer Feedback 45

Customer Feedback User Testing Weak Development Team Feedback Software 45

Intercom, Inc.

NOVEMBER 17, 2022

While it’s true that big companies have the resources to swoop in and copy almost every product or feature, it’s also hard to mobilize them internally because of all their other priorities. When an SDR is with someone on the phone, especially outbound, and they are interested in doing a demo, they need to seize the moment.

User Friction 118

User Friction Customer Experience Weak Development Team Travel 118

Intercom, Inc.

NOVEMBER 7, 2019

It can be a two-step strategy in our case, where we want you to provide a new product, but we know people are not necessarily looking for this product at this moment, so we need to position ourselves in places that are looking for solutions to their problems. So of course we are doing corporate cards, basically smart cards.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

PMLesson's Ace the PM Interview

OCTOBER 30, 2019

I landed product roles at Tesla, where I worked on their outbound logistics technology, and at Microsoft, where I worked on privacy features for Edge. Makes sense - internships are just an extended interview for a full-time position. It was an exciting challenge because our team was under-resourced.

Engineering 45

Engineering Feedback Software Product Management Product Manager 45

Bain Public

NOVEMBER 4, 2018

As a Product Manager you are then asked to plan timing, align resources and direct the engineering team to execute. Product Managers translate between the need to support the effectiveness of outbound activities (Sales, Marketing, Customer support) and the need for efficiency in internal ones (Strategy, Engineering, UX).

User Testing 40

User Testing Feedback Software Customer Experience Customer Feedback 40

Userpilot

JANUARY 26, 2024

They rely on outbound techniques and personalized communication to identify leads and build relationships that gradually lead to deals. For example, self-service onboarding and resources can dramatically reduce the number of support tickets. Product-led growth playbook: Resource center for proactive in-app support.

Analytic Tools 89

Analytic Tools Feedback Software Data Visualization User Testing 89

Userpilot

APRIL 7, 2024

Tools that can censor personally identifiable information (PII) are a net positive if not an outright necessity. Analyze data by cohort and see which of your segments behave positively and which of your segments require increased marketing efforts. Data security. Being GDPR- and CCPA-compliant can also secure a good reputation.

Data Visualization 94

Data Visualization Analytic Tools Feedback Software Reporting Tools 94

Intercom, Inc.

JANUARY 16, 2019

It’s perfect for mature startups trying to optimize existing sales resources to tap into new markets and verticals. Is your model primarily inbound or outbound? Is the focus of the role primarily hunting (outbound), farming (growing existing business) or catching (inbound)? it all “works”.

Weak Development Team 156

Weak Development Team Data Visualization Strategy User Testing 156

Intercom, Inc.

APRIL 9, 2020

If they’re able to at least come to work and have an environment and a tone of positivity, of purpose, of comfort – where they know that they’re cared about, where they know that they have folks in their corner – they’ll rally behind the mission. So that’s been really nice.

User Testing 245

User Testing Customer Experience Customer Feedback Feedback Software 245

Userpilot

JULY 24, 2023

Creating an effective SaaS marketing campaign will come down to identifying your audience, positioning your product, finding the right channels, using relevant KPIs, and adhering to best practices. Positioning and messaging often go hand in hand as they have to remain consistent with one another. Personal interviews. Email marketing.

Analytic Tools 76

Analytic Tools Feedback Software Data Visualization Marketing 76

Intercom, Inc.

JULY 19, 2021

And for your support team, using the right conversational support tool and framework allows them to maximize their resources, so they can focus on solving complex queries and building long-term customer relationships. It’s quick, efficient, and personal, meaning that customers can get the answers they need, where and when they need them.

Weak Development Team 129

Weak Development Team Reporting Tools Research Software Feedback Software 129

Userpilot

APRIL 30, 2020

SaaS product managers are also responsible for determining how to best allocate resources when developing or improving products. The goal is to take a lean approach, ensuring that resource consumption is kept to a minimum while also maximizing your team’s output. Total Acquired Leads) / Product-Qualified Leads) * 100% .

Reporting Tools 80

Reporting Tools Feedback Software Onboarding KPIs Customer Experience 80

Intercom, Inc.

DECEMBER 2, 2021

The team is responsible for our entire marketing / engage / outbound / surface area, and they own being successful within that. At a very basic level, from a strategic standpoint, we need to understand not only what we sell now but what we want to sell and how we want to position ourselves and grow. That is an ambiguous problem.

Engineering 178

Engineering Presentation Technical Review Systems Review 178

Userpilot

APRIL 30, 2020

SaaS product managers are also responsible for determining how to best allocate resources when developing or improving products. The goal is to take a lean approach, ensuring that resource consumption is kept to a minimum while also maximizing your team’s output. Total Acquired Leads) / Product-Qualified Leads) * 100% .

Customer Experience 52

Customer Experience User Testing Feedback Software Onboarding KPIs 52

Usersnap

JANUARY 20, 2023

Various Customer Service Software Types Every company has different requirements and available resources for customer support. Conversely, a solution can track positive comments by customers and their interactions with your agents. Whether it’s a positive or negative response.

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52

ProductPlan

MARCH 5, 2019

You have a huge pile of leads based on inbound and outbound marketing, the pool is winnowed down based on their interest, ability to pay, etc., You have a massive pool of candidates proactively applying for an open position or recruited by headhunters, human resources, or the hiring manager themselves. Sounds familiar, right?

Technical Review 60

Technical Review User Testing Product Management Product Manager 60

Business of Software Conference

MAY 21, 2020

So, this added resource constraint takes an already difficult problem and suddenly makes a lot harder. Our precision data helps our partners maximise the impact of the resources that they are committing. We’ll be sharing these slides online afterwards and we’ll also share the resources as we go through afterwards.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

The Product Coalition

JANUARY 25, 2019

It’s a messy process getting product out the door with changes in timelines, resources, people, priorities, managers, business climate, customer needs, and more. For what it’s worth, the source of the role I accepted was a personal referral for an unlisted position. Hear the positive and negative feedback.

Weak Development Team 60

Weak Development Team Product Management Product Manager User Testing 60

Userpilot

FEBRUARY 25, 2021

Creative email strategies and other outbound hacks, and of course, this playbook wouldn’t be complete without Product-led growth frameworks that have led to double-digit ARR growth rates. Outbound vs. Inbound. Inbound and Outbound Success Stories. Inbound VS. Outbound for SaaS Marketing. Content Marketing.

Research Software 71

Research Software User Testing Outbound Marketing 71

Gainsight

DECEMBER 23, 2019

A million things going on outbound-driven, rapidly changing. I think critical to onboarding we found as a couple of really useful tools, certainly capturing what we used to call at ClearSlide and now we call it something different at Optimize, but is essentially the positive business outcome. And it was a shared resource.

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52

Intercom, Inc.

MARCH 10, 2020

Along with metrics, our values will help the team keep a positive “business as usual” mindset. We send automated outbound messages based on actions that the user has taken (or not). More resources to help your team adjust to remote work: 9 principles to improve remote collaboration. How do I know this? Proactive support.

Customer Experience 220

Customer Experience Customer Feedback User Testing Feedback Software 220

Userpilot

AUGUST 7, 2019

That would mean that, in order to compensate for those 2 customers, you will need to create 24 positive experiences. Because of that, the practices you will see below can be implemented in every company, despite their resources. On the other hand, if the review is positive, you’re a champion. That sounds really overwhelming.

Feedback Software 51

Feedback Software Customer Experience User Testing Research Software 51

PMLesson's Ace the PM Interview

NOVEMBER 4, 2019

Being a PM and interviewing for a PM position are two different things. In the real world, you have time for ideation, resources to validate your assumptions (via data, tools or other resources) and usually a lot more background information and knowledge to work with. Q: Favorite PM resource or blog? Why or why not?

Automotive 68

Automotive Product Management Product Manager Technical Review 68