Outbound Study Technical Review 
Product Innovation Educators
DECEMBER 16, 2024
Drawing from his 20+ years of technology experience and extensive research, Nishant shared insights about how these activities vary across different organizational contexts – from startups to enterprises, B2B to B2C, and Agile to Waterfall environments. Why study the 19 key activities of software product managers?
Intercom, Inc.
NOVEMBER 30, 2021
But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Download The Ultimate Modern Support Tech Stack guide.
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Intercom, Inc.
MARCH 10, 2022
This is where having the right tech stack comes into play. Address things like “rage clicking” directly with real-time, outbound messages to your customers to help them preemptively resolve issues. Plus, studies reveal that customers prefer to self-serve rather than speak to a support rep at all. Sense their frustration?
Intercom, Inc.
JUNE 8, 2021
Study after study shows how important a great customer experience is to today’s consumers. This is the final post in our series exploring the findings from Drive Conversational Experiences for a Future-Ready Customer Support Strategy , a commissioned study conducted by Forrester Consulting on behalf of Intercom in April 2021.
Intercom, Inc.
NOVEMBER 4, 2020
The holidays are fast approaching, and for ecommerce businesses, that often results in significantly higher support volume for your team – which is set to further accelerate this holiday season due to the impact of COVID-19. For instance, studies have shown that shipping and delivery times influence 87% of shoppers’ purchase decisions.
Intercom, Inc.
DECEMBER 3, 2020
We are principally responsible for the messaging and outbound products, so that’s how I’ve been involved in this product series. Firstly, we had this product called Campaigns that we used it to orchestrate outbound messages. It didn’t provide any visual cues for the customers to check their outbound messages.
Userpilot
AUGUST 12, 2024
As part of his work with SVPG and after his truly impressive case studies, Marty is an invited speaker at major conferences and top companies across the globe—one of them is our Product Drive Summit next October! Usable : Removes technical barriers so any customer can find value in your solution.
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