Intercom, Inc.

FEBRUARY 18, 2020

We had a large group of talented people – some who knew features and workarounds better than anyone else, some who were experts in technical concepts, some who excelled in project and relationship management, and others who had a deep knowledge of particular industries. The only problem? We were operating in silos. part of the name.

Technical Review 223

Technical Review User Testing Customer Feedback Customer Experience 223

Alchemer Mobile

APRIL 14, 2021

In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Media and Entertainment category. Technology (media creation, connectivity, etc.). Music apps had the most app store ratings and reviews out of all Media subcategories. Technology Apps.

Feedback Software 246

Feedback Software Research Software Technical Review User Testing 246

UX Planet

FEBRUARY 1, 2024

Why this Industry The finance industry presents a compelling opportunity for designing applications due to the significant and widespread challenges outlined in the problem statement. Rapid technological advancements impacting features. Technological disruptions impacting the fintech landscape. Basic financial reports.

Analytic Tools 88

Analytic Tools Data Visualization Research Software Reporting Tools 88

The Product Coalition

JUNE 11, 2023

Meanwhile, the product management hiring industry has apparently made a fetish out of its own formulaic interview questions which only prove that you’ve exhaustively studied the rote patterns they rely on. That is, unless the product job is decidedly non-technical. Structured interviews do about as well and they already are widespread.

Product Research 133

Product Research Technical Review Data Visualization Product Management 133

Roy Madden

JUNE 15, 2021

Case Study. Steve, a long-time tech executive (Disney, Nike), is an engineer with a passion for streamlining his workflow and feeding his mind. Back in the day Steve, a tech old-timer, stayed up to date via blogs. “The process has kept me in tune with what’s going on around me with technology.

Technical Review 100

Technical Review Reporting Tools Research Software Systems Review 100

The Product Coalition

MARCH 29, 2023

Even the most tech-savvy hospitals aren’t using AI in their daily workflows. A recent review of deep learning applications using electronic health records identified the need to focus on implementation and automation to have a direct clinical impact. Thank you for reading!

Healthcare 125

Healthcare Technical Review Artificial Inteligence Data Visualization 125

The Product Coalition

NOVEMBER 23, 2023

In today’s healthcare, digital technology is becoming increasingly vital. Digital health, often known as virtual health, refers to technical advancements in healthcare that increase the ability to accurately detect and treat diseases, as well as the delivery of healthcare to patients. What is digital health?

Research Software 107

Research Software Analytic Tools Reporting Tools Data Visualization 107

freshtrax

FEBRUARY 21, 2023

Although the number of tourists has plummeted in the past years due to the pandemic, the percentage of foreigners in Tokyo has been increasing since 2014 with internationalization rapidly progressing in the city. Nondo was born in Zambia, was a first-class architect in South Africa, and has studied service design in both Japan and the USA.

Research Software 52

Research Software Technical Review UX Data Visualization 52

The Product Coalition

MARCH 8, 2024

They involve integrating digital technologies and processes into every aspect of your business, from operations to customer interactions. It’s not just about adopting the latest gadgets, but about using technology to drive meaningful change and achieve specific business goals. What is the importance of digital transformation?

Enterprise 123

Enterprise Research Software Feedback Software Strategy 123

Intercom, Inc.

JANUARY 2, 2019

This next chapter has already begun, with our new automation technologies like bots and the ability for our customers to connect Intercom with more of the other tools they use every day. In fact, a 2017 study found that of the marketers, salespeople, and business owners surveyed, 82% lost up to an hour a day managing different technologies.

Technical Review 141

Technical Review Analytic Tools Feedback Software Customer Communications 141

Alchemer Mobile

APRIL 2, 2021

While we watched brave, brilliant healthcare workers combat the pandemic on the front lines, the mobile technology used to support their efforts from home underwent massive change. In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Healthcare category.

Healthcare 147

Healthcare Feedback Software Research Software User Testing 147

PMLesson's Ace the PM Interview

OCTOBER 6, 2021

Being one of the largest tech companies on the planet, it should come as no surprise that landing a job at Facebook is not necessarily a walk in the park. This is especially true if you're looking to join the technical program management team. The questions are both challenging and Facebook-specific.

Technical Review 52

Technical Review Feedback Software Systems Review User Testing 52

Centercode

JUNE 15, 2020

In early June of 2020, tech giant IBM announced they will stop offering facial recognition software until further anti-bias testing has been conducted. But IBM has taken it a step further by looking at the ways their technology could lead to harmful — even life-threatening — oversights for lack of thorough testing.

User Testing 69

User Testing Technical Review Product Research Research Software 69

PMLesson's Ace the PM Interview

DECEMBER 13, 2021

Employees routinely say that the best places to work are some of the big tech companies. To help figure out which internship program (and workplace more generally) is right for you, we created this list of the 8 best tech internships in 2022. Together, they contribute to the technical or business projects currently underway.

Technical Review 52

Technical Review Research Software Feedback Software Software Review 52

Intercom, Inc.

NOVEMBER 4, 2020

The holidays are fast approaching, and for ecommerce businesses, that often results in significantly higher support volume for your team – which is set to further accelerate this holiday season due to the impact of COVID-19. For instance, studies have shown that shipping and delivery times influence 87% of shoppers’ purchase decisions.

Customer Experience 228

Customer Experience Technical Review Data Visualization Outbound 228

Alchemer Mobile

MARCH 22, 2022

In our 2022 Mobile Customer Engagement Benchmark Report , a study of more than 1,000 apps across a billion mobile app installs, we take a close look at apps in the Food and Drink category. Data included: Ratings and reviews. Ratings and reviews. As consumer behavior shifted, ratings and reviews were impacted.

Reporting Tools 264

Reporting Tools User Testing Data Visualization Feedback Software 264

Userzoom

MARCH 6, 2018

Get Better Quality Results With A Pre-Study Checklist. Which is why after all that time and effort is placed on simply finding the right people and getting them into a study nothing is more frustrating than not being able to use their feedback due to technical reasons. What Is A Pre-Study Checklist. How It Works.

User Testing 66

User Testing Technical Review Customer Feedback Customer Experience 66

Userzoom

MAY 20, 2020

Director, Research Partner, discusses the skills you need to successfully design and conduct remote research studies. 1) Don’t be too technical. Regardless of whether you work in the tech sector or not, your business and industry has jargons and acronyms. Speaking of asking, try to create space in your study to ask for more.

User Testing 120

User Testing Research Software Customer Feedback Technical Review 120

UX Studio: Product Management

JUNE 7, 2019

Technology today has started to unfold around us to change our lives for good, and it’s vital for UX Designers to keep up-to-date with the latest digital trends in the industry. Fintech, Healthtech, Edtech – what sort of tech is used within them? Fintech, Healthtech, Edtech – what sort of tech is used within them?

Technical Review 84

Technical Review Data Visualization Artificial Inteligence Analytic Tools 84

BrainMates

NOVEMBER 27, 2022

Case Study: How Pets.com Failed Product Development. For this case study, we’re taking a closer look at a much-publicised disaster of the dot-com era – Pets.com. That in itself is a multi-step process because it may not be financially viable or even technically possible to meet those needs. By NICK COSTER. It’ll Make Squillions.

Weak Development Team 52

Weak Development Team Development User Testing Product Research 52

The Product Coalition

MARCH 11, 2024

According to a 2020 study by the Human-Computer Interaction (HCI) conference on user experience and ad placement, ads are strategically placed, interrupting your learning flow just as you are feeling a sense of accomplishment. Duolingo’s Persuasion Playbook: A Deep Dive Let’s delve deeper into Duolingo’s tactics.

Research Software 105

Research Software Reporting Tools Artificial Inteligence Customer Experience 105

Ronke PM

APRIL 11, 2024

The success of products that combine utility and delight is partly due to the innovative and fearless cross-functional team that developed it. Where their company is headed strategically, any planned technological shifts, and any new business initiatives that may have an effect.

User Testing 52

User Testing Customer Feedback Feedback Software Customer Experience 52

The Product Coalition

JANUARY 17, 2021

It would help if you had a Bachelor’s degree in Science, Technology, Engineering, Computer applications, Information Technology, or Computer Science. This is a very technical certification and requires a deep understanding of the subject. Reports suggest that 29% of companies lost revenue due to a security breach.

Reporting Tools 129

Reporting Tools Research Software Technical Review Certifications 129

The Product Coalition

DECEMBER 23, 2021

The study by the Design Management Institute analyzed the performance of design-led organizations that place influential design decisions at the top as compared to the Standard & Poor’s index over 10 years. With the worldwide revenue from the financial technology sector to double by 2024 , fierce competition evolves.

Weak Development Team 169

Weak Development Team UX User Testing Technical Review 169

The Product Coalition

FEBRUARY 15, 2024

Imagine a tool that not only automates tasks but also learns, adapts, and innovates — genAI development company, a technology that is already capturing significant attention. Legal compliance Generative AI streamlines legal compliance processes by aiding in contract review and regulatory monitoring.

Generative AI 107

Generative AI Data Visualization Reporting Tools Research Software 107

Sachin Rekhi

AUGUST 4, 2021

Or PMs at larger established tech firms might see great PMs at work within their company, but they struggled to reverse engineer just how to recreate their success for themselves. This is due to the very process by which the roadmap is developed. Product + Engineering Programs : Technical Strategy , Scaling Product Delivery.

Technical Review 166

Technical Review Onboarding KPIs User Testing Feedback Software 166

Intercom, Inc.

JUNE 1, 2021

In a commissioned study by Forrester Consulting on behalf of Intercom undertaken in April 2021, Drive Conversational Experiences for a Future-Ready Customer Support Strategy , we learned that only 37% of support leaders and decision-makers are satisfied with their organization’s current digital channels and solutions.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

NextBigWhat

AUGUST 4, 2020

We break it all down to 6 steps – Understand, Study, Engage, Reconstruct, Ship and Study. Question the need for it, discuss the possible impact, conduct research (wherever possible), go through contextual data, competitors, and talk to the stakeholders – Product, Tech, Ops, Support. Engage with tech, product, etc.,

Framework 111

Framework User Testing Technical Review Feedback Software 111

Product Talk

SEPTEMBER 12, 2018

Back in March, I shared a case study about one of the product teams I worked with at Snagajob (now Snag). This case study is about a team at CarMax that I just finished working with. Melissa Suzuno , my blog editor, conducted the interview with Victoria Lawson , Product Manager, Jake Mitchell , Designer, and Sri Arcot , Tech Lead.

Product Research 147

Product Research Data Visualization User Testing Weak Development Team 147

Userpilot

APRIL 16, 2020

This requires a lot of technical knowledge to just get started. As a tech-savvy person, however, without a background in software development – Rachel was looking for a low-tech solution. Sometimes different customer support agents would give different answers to the same questions. Sign up for Userpilot demo today!

Research Software 72

Research Software Reporting Tools Data Visualization Software Review 72

The Product Coalition

FEBRUARY 26, 2020

Find out that the role exists Too many people, including some in IT itself or studying a CS-related programme, are confused and unclear how products are built in this day and age. MIT Technology Review TLDR tech news Food for Agile thought UX Collective Newsletter Medium’s Daily Digest?—?register

Technical Review 78

Technical Review Software Review Research Software Product Research 78

Andrew Chen

FEBRUARY 6, 2024

99% of startups are not differentiated on their underlying technology, and there is very little engineering risk involved. (I’m I’m ignoring deep tech and foundational AI research companies, for the sake of this conversation). Hmm… If you find yourself at this moment, then you are already in a bad place.

User Testing 105

User Testing Research Software Feedback Software Startups 105

UX Studio

AUGUST 8, 2018

This case study walks through the process of how we managed to successfully close the project. With the power of community and technology, we can make the lives of wheelchair users easier,” reads the vision of the Route4U founders – 4 social entrepreneurs working together for a fantastic goal. It posed plenty of challenges.

Research Software 81

Research Software Analytic Tools UX Product Research 81

Lenny Rachitsky

FEBRUARY 13, 2024

For a decade, she’s worked closely with tech companies to drive behavior change. Below, based on her work and the latest research, Kristen shares the most in-depth and actionable guide I’ve come across on how to execute a pricing study (spoiler alert: there is way more than Van Westendorp). It’s technically complex.

Data Visualization 104

Data Visualization Product Research User Testing Research Software 104

Product Talk

FEBRUARY 7, 2024

A stakeholder would ask a product design team for a mockup and they would groom the tickets for that specific feature with the tech team. “It In fact, they became such power users that Miro recently filmed a case study showcasing WebMD’s use of the tool to power their product organization. We’re trying to work on that.”

Product Research 233

Product Research Reporting Tools User Testing Research Software 233

Intercom, Inc.

DECEMBER 28, 2022

We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. After booming for the best part of two decades, a number of factors coincided to transform the SaaS landscape and tech more broadly. As we know, we’re in the middle of a tech industry slowdown. Well that was quite the year.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

The Product Guy

MAY 7, 2020

Relative to other standard roles defined in an organization such as Ops, Marketing, Tech etc., Often, this is due to resource constraints rather than a lack of understanding of a PM role. This includes Tech estimates (at least T-shirt sizing) and resources identified for the projects. Data vs Intuition.

Technical Review 159

Technical Review Research Software Onboarding KPIs Product Management 159