Userpilot

OCTOBER 8, 2021

Many SaaS businesses rate Pendo Analytics among the best in the industry. We previously discussed them in our blog post about Pendo here. The question is: do the analytics features offered by Pendo live up to the hype? Compared to Pendo's other analytics features, this feels like vanity data.

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Userpilot

APRIL 14, 2023

Which of the currently available digital adoption platforms is the best choice for product, marketing, and customer success teams in 2023? TL;DR A digital adoption platform is a tool that helps organizations educate their users and employees to help them use the product more efficiently and effectively. Maybe something completely else?

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Userpilot

JULY 31, 2023

Pendo offers in-app messaging and onboarding features for mobile apps. Crisp is a standout choice for managing customer support tickets , featuring a website chat widget and live translation. Twilio is the go-to solution for managing customer data , with Twilio Segment and Engage for personalized experiences.

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Userpilot

APRIL 26, 2022

Curious about the Pendo Resource Center? If built well, a good Resource Center will reduce the load on your support and digital product teams. It will even enhance product engagement because the customer will encounter less friction with your product. The Resource Center is not available on Pendo’s free plan.

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Userpilot

OCTOBER 19, 2021

Although best known for its analytics , Pendo features two other toolsets that are of value to product marketing teams. There's a product tour system that guides users towards feature adoption. Pendo’s analytics includes the following 4 features: Paths, Funnels, Reports, and Retention. Pendo Analytics features.

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Userpilot

SEPTEMBER 30, 2022

Is there such a thing as analytics for product managers? This article explicitly explains what metrics are essential to product management teams and how to collect the data. It also gives an understanding of how sticky the product is. Pendo provides in-depth analytics of user paths, funnels, and cohorts.

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Userpilot

JANUARY 9, 2023

Every good product marketer knows; the only thing better than acquiring new customers is retaining existing customers. What personalized customer retention strategies are open to you? What tools can help you personalize the customer experience? Help customers gain full value from your product. Let’s begin!

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Userpilot

MARCH 17, 2022

End-user training bridges the gap between mere signups and actual usage of SaaS products. People are not likely to find value in a software product if they are left alone to figure everything out. Many of them will leave the moment they encounter friction or perceive the SaaS product as too complex for them. Let’s get started!

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Userpilot

JULY 14, 2021

There are plenty of all these blogs “15 alternatives to {Brand Name} that are equally good” that are…plain wrong. Written by content writers who have never used any of those tools, and frankly – have no clue what they are talking about. Pendo offers very robust analytics, but it comes at a high price.

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Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

ProductCraft

OCTOBER 2, 2020

Editor’s note: This piece originally appeared on the Logi Analytics blog. Technical debt is the bane of every product manager—but what is it? Often as a product. Read more » The post What Is Technical Debt and How Do You Manage It? appeared first on ProductCraft by Pendo.

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Userpilot

OCTOBER 1, 2021

Other options include Appcues , Chameleon , Pendo and WalkMe. You can think of onboarding as the ongoing process of educating your customers in how to get the most out of your SaaS product. You can think of onboarding as the ongoing process of educating your customers in how to get the most out of your SaaS product. Activation.

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Userpilot

MAY 26, 2022

What is product education? How can you use a user onboarding platform to build a great product education in-app experience for your users? Let's dive into what product education is, its importance, how you can build it, and what tools you can use to educate your customers.

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The Product Coalition

MAY 13, 2020

For such an integral part of product, it’s amazing that nobody seems to know what Product Ops is! As a skill on LinkedIn, Product Operations has grown 80% in the last year. So why is no one really talking about it the way they talk about things like Product-Led Growth ? What Does ‘Product Ops’ Mean?

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Userpilot

JUNE 17, 2021

If you’ve ever signed up for a complex SaaS product, there’s a good chance you’ve seen demo content without realizing it. The value of demo content is perhaps most apparent for early-stage SaaS products with few users, or for products where the value is directly correlated with the presence of other users, such as a social network.

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Userpilot

JUNE 4, 2021

Because we have several years of expertise in user onboarding, product adoption, and UI/UX design, we’ve used all the tools from this list. Because we have several years of expertise in user onboarding, product adoption, and UI/UX design, we’ve used all the tools from this list. What are WalkMe’s biggest strengths?

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Userpilot

JULY 26, 2021

Have you, like me, ever wondered how it’s possible to try so many SaaS products for free? It’s because of something called product-led growth (or product growth for short.). They use their product as the selling point. But isn’t that what all companies do? They promote their products, right? Not exactly.

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Mind the Product

NOVEMBER 28, 2019

He’s someone you’ll certainly have come across if you’re at all interested in any of the discussion around the thinking and theory behind product management. Currently, John is the product evangelist at San Francisco product analytics software developer Amplitude. Prod dev nut. This is John Cutler’s online bio.

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Userpilot

DECEMBER 17, 2021

Product marketing vs marketing? You see a lot of SaaS companies hiring for product marketing roles and it’s a bit confusing. Is there even any difference between product marketers and your regular marketer? There’s a difference between product marketing and traditional marketing. Which does your company need?

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Userpilot

MAY 14, 2020

Your customers won’t see any value from your product. Your customers won’t see any value from your product. Product adoption school: Early stage customer onboarding software. When a customer first starts using your product, they’ll be a little unsure. Ultimately, they’ll start looking elsewhere.

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CardBoard

AUGUST 24, 2023

If you’ve landed here, chances are you’re curious about what Product Operations, or Product Ops, is all about. Maybe you’re considering a career in this field, or perhaps you’re a business leader wondering if your organization could benefit from a dedicated Product Ops team.

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Userpilot

MAY 5, 2021

When you first hear the term onboarding workflow software, you might think, what is a workflow? They are completing a series of steps or tasks from when they sign up for your product until they get their job done. You also have to be aware of the solutions that fit smaller companies vs more mature products. Table of Contents.

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Userpilot

SEPTEMBER 22, 2021

In this article, we discuss what engagement tools are and why you need them for your SaaS. Engaged users are receiving repeated value in your SaaS leading to increased product adoption, retention, and more revenue. What are engagement tools? To do that, you need the best engagement tools. The tools below can help with this: #1.

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Userpilot

MAY 7, 2021

The majority of SaaS users want to get what they want immediately, as opposed to waiting to speak with a member of your team. But what exactly does self-service mean? And how do you turn your SaaS product into a self-service solution? What is self-service software? Product adoption tools for self-service software.

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Userpilot

JUNE 17, 2019

If you’re looking for Pendo competitors to better suit your needs, then you’ve come to the right place. We’ve tried out many Pendo alternatives, each with their own specific use case. By the end of this article you’ll have a greater understanding of Pendo competitors and which one you should use. User Segmentation.

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Userpilot

JUNE 22, 2021

When new users drop off, product metrics suffer. In this post, we will very briefly discuss what to look for in the best onboarding software for SaaS for you, and then move on to analyzing the top 6 choices you may want to consider. What to look for in the best onboarding software for SaaS? Conclusion.

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Product Innovation Educators

JULY 16, 2018

What products do you use that you love? Think of a product that you are glad to tell other people about. Or, maybe how the product makes you feel. Great products are ones that we love. Before starting Pendo, Todd was VP Products at Rally Software and has been a co-founder for two other companies.

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Userpilot

JULY 15, 2021

Despite its growing popularity, many people are still unfamiliar with SaaS product marketing. A common question is: what is SaaS product marketing? In this post, I will give you an overview of what SaaS product marketing is and what it entails. Marketing automation is an integral part of product marketing.

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Userpilot

APRIL 29, 2021

A product without customer onboarding software is a lot like attending a dinner party where you don’t know anyone and haven’t been welcomed in. Fortunately, there is quite a selection of customer onboarding tools and platforms available on the market to simplify the implementation of onboarding processes for your SaaS product.

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Userpilot

JULY 19, 2021

It is not enough to support your users only when they have issues with your product. A customer engagement platform (CEP) is software used for tracking and analyzing customer behavior in a product, and engaging with them. What is a customer engagement platform (CEP)? In a PWC study , more than 54% of consumers in the U.S

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Userpilot

JANUARY 25, 2022

If you’ve released an innovative new product update, you may need to study the art of new feature onboarding before your customers want to use it. Definition: What is new feature onboarding? Onboarding in general can be understood as the art of teaching new and existing users how to derive value from your product.

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Usersnap

DECEMBER 14, 2021

In the course of this blog, we’ll explain what exit surveys are, why they matter, what the best questions to ask are, ways to cut churn using exit surveys, and how to put one together for yourself. What to expect? What are exit surveys in SaaS? What are exit surveys in SaaS? Source: Purechat.com.

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Userpilot

NOVEMBER 17, 2021

Wondering if WalkMe product tours are worth the hype? This article will lay out the good, bad, beautiful, and ugly of WalkMe product tours to help anyone contemplating their platform for user onboarding needs. WalkMe is a digital adoption platform that’s popular for its product tours and product adoption features.

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Userpilot

DECEMBER 1, 2021

What should the descriptive text say? Common use cases for tooltips in the SaaS world include user onboarding , upsells, new features , and product tours. What is a tooltip? A tooltip is a short section of text that is linked to a particular UI element inside your product. What components does a tooltip contain?

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Userpilot

JUNE 9, 2022

Userlane is a tool for building interactive, guided tours that walk a user through all the features of your product or service. By providing every software user with exactly the information they need, you will drive productivity from day one, simplify business processes, accelerate digital transformation and speed up software adoption.

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ProductPlan

JULY 11, 2019

Product teams must not only create an amazing product, they also need to set the stage for the product getting the awareness it requires for trial and user adoption. If a new feature or product never gets used, it doesn’t matter how awesome it is… it’s gathering the same dust as every less great product on the market.

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Userpilot

FEBRUARY 9, 2022

Is your new user onboarding process actually helping new users engage with your product and get value from it? You can bring in all the new users you want, but it won’t count for much unless they understand how to derive value from your product and actually stick around. What is new user onboarding? Let’s begin.

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Product Talk

FEBRUARY 8, 2023

In previous posts in this series, we’ve looked across the tech stacks of individual product teams to get an overview of how they use tools to support all of their continuous discovery habits. Or your goal might be to connect with people who fit a particular demographic or behave in a specific way when using your product.

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