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How customer expectations are rising – and what to do about it

Intercom, Inc.

Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. With customer experience rapidly becoming a key differentiator , resulting in increased consumer loyalty, more revenue, and greater cost savings, it’s more important than ever to stand out or lose out. With empathy. “I

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Building an Efficient Release Management Process

Split

This helps ensure adherence to change management policies while empowering developers through faster feature rollout. With established release review procedures, code progresses to staging and production only after passing predefined quality checks and acceptance tests.

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The Product Agent: Managing Ideas on a Product Team

The Product Coalition

In fact there was tension between designers and developers due to cultural and language differences (most developers were Indian and Asian, the other three designers were white Americans, and I am British West-Indian). We presented an alpha prototype I’d created as an experiment, to provide context. What about the other designers?

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Interview: Paul Boag on the “User Experience Revolution”

Userzoom

Headlining the event was Paul Boag , a leader in Digital Strategy and User Experience Design, who brought his manifesto on ‘How to Start a User Experience Revolution’ and inspired our audience to ‘light a fire’ under their efforts to get stakeholders more invested in UX.

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How to increase trust through UX design?

UX Studio

Mobile payment systems are a good example of this. Trust heavily influences their adoption as these systems store users’ financial information so that people can pay through mobile devices instead of the usual cash or card. Social proof, especially reviews, is no exception to the transparency principle.

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The Top 10 Metrics a Citrix Administrator Must Monitor in Their Environment

eG Innovations

The success of these initiatives is closely tied to ensuring a great user experience for end users as they access their virtual apps and desktops. In terms of metrics that make up the user experience, logon times are one of the most important for an end-user and for the organization. 1 Logon Times.

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How Jira Service Management enabled distributed work with an employee self-service tool

Atlassian

More than a year later, it has far surpassed our original vision, evolving into a one-stop, automated relocation approval system, which saves valuable employee time and money. An immediate priority was to update our compensation strategy and then make those policies available to everyone. Why do we need a compensation estimator?