Policies Systems Review User Friction 
Alchemer Mobile
MAY 7, 2025
In the retail industry, customer feedback is your early warning system, your innovation engine, and your most honest performance review. But this system only works if you take action on the feedback collected. Heres how to take insights from customer feedback and turn them into results.
UX Planet
JUNE 17, 2025
Qualitative Data (Research): This data tells us why users do what they do. User interviews, focus groups, usability tests, surveys. By talking to real users, we discover their motivations, pain points, frustrations, and hidden needs. Customers who bought this also bought…”, “Recommended for you.”
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Intercom, Inc.
FEBRUARY 9, 2021
It’s no secret that when it comes to support, customer expectations are higher than ever before – but how are support leaders and teams adapting to these increased demands? Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. Understand how customer expectations are changing.
Mind the Product
MARCH 12, 2020
Product managers often use skills like strategic thinking, user research, product prioritization / backlog grooming, data analysis, and communication. Most importantly, effective product managers spend time doing product discovery , the process in which new ideas are iterated and validated with actual customers. Supporting onboarding.
The Product Coalition
SEPTEMBER 4, 2020
the development process was saturated with bureaucracy and friction, with little or no camaraderie between designers and developers. They also said that end users didn’t know what they wanted unless we, the graphic designers, showed it to them (they were Steve Jobs fanboys). the end users?—?but the end users?—?but
Mind the Product
DECEMBER 11, 2017
With over 300 people in total – 50-60 developers, and a team of four graphic designers (you read correctly… four) – the development process was saturated with bureaucracy and friction, with little or no camaraderie between designers and developers. Developers are Also our Customers. By “everyone” I mean: End users.
The Product Coalition
JUNE 21, 2021
link] According to Pinset Masons, a qualifications body discriminated against a blind systems manager when it failed to make its computer-based exam accessible to her. Businesses will become better equipped to meet the needs of disabled customers in light of their improved understanding or awareness of disabled customer needs.
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