Alchemer Mobile

APRIL 13, 2021

While some companies took a hit due to widespread lockdowns, those who swiftly adopted the digital shift won market share and, ultimately, new loyal customers during a difficult time for consumers. Ratings and Reviews. star rating, and had 488 app store reviews. star rating, and had 7,549 app store reviews.

Feedback Software 232

Feedback Software Research Software User Testing Systems Review 232

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. NPS surveys track customer loyalty and provide insights into their satisfaction. Let’s dive in!

Feedback Software 77

Feedback Software Analytic Tools Research Software Customer Feedback 77

Userpilot

JANUARY 16, 2024

A review funnel is essential for every business, including your SaaS company. Customers trust real customer reviews just as much as recommendations from friends and family. Building an effective review funnel that converts is pretty straightforward, but brands can get lost on its value. What is a review funnel?

Feedback Software 92

Feedback Software Analytic Tools Data Visualization Systems Review 92

Alchemer Mobile

APRIL 21, 2021

Read on for data-supported research and benchmarks Education apps should focus on in 2021 and beyond based on what was learned from a year like no other. While concerning, this is a solvable problem for mobile teams in 2021 as people slowly begin to get back into a normal groove with their education systems and preferences.

Feedback Software 246

Feedback Software Research Software Education Technical Review 246

Alchemer Mobile

FEBRUARY 2, 2021

According to an InMobi survey , the number one challenge facing app developers today isn’t design or development. Without marketing, even the best apps struggle when it comes to customer acquisition and discovery. The first step of any go-to-market strategy is to lock in a compelling positioning statement: Who is your app intended for?

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

UX Studio

MARCH 1, 2024

Our blog post guides you through the maze of AI research tools. We’ll uncover the hurdles of current AI-powered research tools and spotlight the most promising ones to keep an eye on. Let’s dive in and navigate the future of research together! Read on to get a sneak peek at our research team’s conclusions.

Data Visualization 97

Data Visualization Research Software Product Research Analytic Tools 97

Usersnap

OCTOBER 21, 2021

Then, you read a customer survey or two and some customer reviews about the product in question. What can you do to get better customer feedback , and leverage that into amazing customer referrals that drive business leads and customer growth? Even worse, they could lambaste your product in front of your entire audience.

Product Research 93

Product Research Feedback Software User Testing Research Software 93

Mironov Consulting

MAY 24, 2022

Everywhere I go, I see massive amounts of product waste : development work delivered on time/on budget that doesn’t drive sales or customer satisfaction or business improvement.  Yet I think serious product discovery and end user validation may be stuck in this cultural/conceptual gap.  Product features.

Product Research 143

Product Research Reporting Tools Technical Review Onboarding KPIs 143

Userpilot

FEBRUARY 23, 2022

Do you have a feedback management system in place? Gathering feedback is one of the most important aspects of managing a product. To truly understand how to build the best version of your product, you must tap into your customers’ feedback , frustrations, and insights. Always run discovery!

Feedback Software 75

Feedback Software Research Software User Testing Reporting Tools 75

Userpilot

MAY 30, 2024

Overlapping responsibilities and conflicting priorities are just a couple of the many friction points between product managers and product marketing managers – leading to inefficient workflows and potential product failures. Keep reading to discover his invaluable insights about aligning PMs and PMMs for product success.

Data Visualization 74

Data Visualization Analytic Tools Feedback Software Reporting Tools 74

Alchemer Mobile

APRIL 6, 2021

In our research, Food and Drink apps are separated into two subcategories: Restaurants (both QSR and sit down) and Food Services (grocery, food delivery, digital recipes, etc.). Read on for data-supported research and benchmarks Food and Drink apps should focus on in 2021 and beyond based on what was learned from a year like no other.

Feedback Software 243

Feedback Software Research Software User Testing Systems Review 243

UX Studio: Product Management

MAY 13, 2024

We asked product managers, design leads, and research leads to understand why they opt for agency designers and researchers over in-house staff. In this article, we collected the patterns in their motivations combined with our user research and responses in product design-related Slack groups.

Research Software 69

Research Software User Testing Product Research Feedback Software 69

Product Management Unpacked

NOVEMBER 2, 2021

CMU Master of Science in Product Management program student Erick Valencia landed a PM experience of a lifetime as part of a student team developing a driverless race car system to race in the Indy Autonomous Challenge. Product Managers often face a race to the finish, so to speak.

Research Software 223

Research Software Systems Review Technical Review Development 223

Product Talk

JANUARY 24, 2024

The foundation of continuous discovery is weekly touchpoints with customers. It sounds simple, but what happens if your product is so new that you don’t have any customers yet? Or what if you’re just getting started with an idea and your product doesn’t even exist yet?

Research Software 206

Research Software Feedback Software User Testing Customer Experience 206

UX Planet

JANUARY 18, 2024

UX research emerges as a pivotal factor in crafting user-centered designs and strategies. User research aims to centralize the user in the design and development process, whether through interviews, usability studies, or other methods. What is UX Research in Design? Why Is UX Research Important?

Data Visualization 76

Data Visualization User Testing Research Software Product Research 76

Userpilot

DECEMBER 22, 2023

Who is responsible for user research at your SaaS? If it’s the latter, your organization may benefit from democratizing research. TL;DR By democratizing research, you make it more accessible and inclusive across your organization. Research democratization empowers staff at every level to make data-driven decisions.

Data Visualization 82

Data Visualization Research Software User Testing Product Research 82

Alchemer Mobile

FEBRUARY 24, 2022

Whether a customer completes a purchase, leaves a review, or mentions your company socially, there is always an emotional state connected to their action. Loyalty : Will customers recommend you to a friend and continue using your product, even when competitors come calling? Sentiment is the emotion behind customer engagement.

User Testing 246

User Testing Feedback Software Customer Feedback Customer Experience 246

Userpilot

DECEMBER 6, 2023

What does it have to do with product management or product design? TL;DR Product dogfooding is a testing practice. It involves teams using their own product internally to identify issues and opportunities for improvement. Use surveys , interviews, session recordings, and product analytics to gather insights.

Feedback Software 81

Feedback Software Analytic Tools Research Software Reporting Tools 81

Alchemer Mobile

DECEMBER 21, 2022

Retarget using behavior and mobile customer engagement history Retarget based on shifts in sentiment Then show the importance of targeting your customers with mobile surveys, and provide tips on how to effectively use them to drive mobile customer engagement and feedback. Let’s jump right in.

User Testing 130

User Testing Customer Feedback Feedback Software Product Research 130

Product Management University

APRIL 25, 2023

Creating a value based resume means it’s time to treat yourself as a product that has strategic (employer) value. The hard part is avoiding the trap of TELLING employers what the product (you) does versus SELLING its value. For example, one of your H2 headlines in the product marketing scenario might be “ Emphasizing WHY vs.

Technical Review 244

Technical Review Research Software Systems Review Customer Experience 244

Userpilot

MAY 22, 2024

To help you, we’ve listed the 10 best customer lifecycle management platforms in the market, including key features, user reviews, and pricing. TL;DR A lifecycle management software allows you to analyze customer behavior from the discovery stage onwards. An all-in-one no-code product growth solution for SaaS product teams.

Analytic Tools 96

Analytic Tools Research Software Feedback Software Reporting Tools 96

The Product Coalition

FEBRUARY 22, 2021

TL; DR: Product Discovery Anti-Patterns Scrum has proven to be an effective product delivery framework for all sorts of products. However, Scrum is equally well suited to build the wrong product efficiently as its Achilles heel has always been the product discovery part. Participation is free.)

Product Research 97

Product Research User Testing Customer Experience Reporting Tools 97

Alchemer Mobile

APRIL 28, 2021

Ratings and Reviews. Travel apps ratings and reviews were around or slightly lower than macro app averages. star rating, and received 319 app store reviews. star rating, and had 1,223 reviews. Surveys and Messages. Shifting our focus to app store reviews. 2021 Engagement Benchmarks for Utilities Apps.

Feedback Software 234

Feedback Software Systems Review User Testing Travel 234

The Product Coalition

MAY 8, 2023

Let’s talk about how CS teams drive value in logging customer feedback, product roadmapping, and closing the loop. Your Customer Success team is critical to an effective feedback management process. Building a customer feedback management system? CS talks to customers all day — they already hear feedback.

Feedback Software 129

Feedback Software User Testing Research Software Customer Feedback 129

Product Talk

APRIL 3, 2024

Customer interviews are one of the most impactful activities a product team can do. Customer interviews are one of the most impactful activities a product team can do. Well, when I ask you if you would use my product or service, two things happen: You want to be nice to me. You can learn more about assumption tests here.

User Testing 164

User Testing Customer Experience Customer Feedback User Friction 164

Userpilot

MARCH 23, 2022

Is there such a thing as NPS survey best practices? There’s much more to NPS than sending users a customer feedback survey. In this article, I’ll briefly go over what Net Promoter Score (NPS) survey is and how to calculate it. Scores between 0 and 6 are detractors—people least likely to recommend your product.

Product Research 84

Product Research Feedback Software Analytic Tools Research Software 84

Mind the Product

SEPTEMBER 22, 2017

In one of the keynotes of this year’s MTP Engage Hamburg, Johanna Kollmann reviews established system thinking concepts and applies them to the world of today’s product management. And luckily product managers don’t need to start from scratch! Practical Ways of Understanding Systems. Systematic Improvement.

Analytic Tools 170

Analytic Tools Feedback Software Systems Review Data Visualization 170

Userpilot

JULY 5, 2022

Why is incremental innovation important for product managers ? Incremental innovation is a process of gradually modifying a company’s existing products or services through small improvements. Small but regular improvements are a more reliable way to achieve product-market fit. How is it different from other kinds of innovation?

Feedback Software 89

Feedback Software Analytic Tools Research Software Product Research 89

Alchemer Mobile

AUGUST 26, 2021

In-app feedback is also immediate, so you get insight into what’s happening in real-time. This allows you to quickly make changes, pivot your product roadmap, and improve the customer experience before customers move on to your competitors. Why you should be collecting in-app feedback. Examples of in-app feedback collection.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

Alchemer Mobile

APRIL 7, 2021

Read on for data-supported research and benchmarks Finance apps should focus on in 2021 and beyond based on what was learned from a year like no other. Ratings and Reviews. Finance apps typically have fewer ratings and reviews based on their customer bases being smaller than larger markets. Surveys and Messages.

Finance 147

Finance Feedback Software Research Software Systems Review 147

Alchemer Mobile

APRIL 2, 2021

In our research, Healthcare apps are divided into two subcategories: Medical (public health, condition management, reproductive services, insurance, etc.) Read on for data-supported research and benchmarks Healthcare apps should focus on in 2021 and beyond based on what was learned from a year like no other. Ratings and Reviews.

Healthcare 147

Healthcare Feedback Software Research Software User Testing 147

Userpilot

MARCH 9, 2023

That’s exactly what we explore in our review. We also have a look at a couple of alternative tools that might give product managers more bang for their buck. TL;DR Pendo Free is the free plan offered by a well-known product adoption platform. The plan gives users access to product analytics. What is Pendo Free?

Data Visualization 84

Data Visualization Software Review Analytic Tools Feedback Software 84

UX Planet

MARCH 2, 2024

When I first began working on an AI project nearly a year ago, I frequently reflected on the process for developing GenAI products. Part 1: The need for Reevaluation If you have worked on the GenAI products/ features before or are just starting, you might find adopting a reverse engineering approach beneficial.

Product Research 63

Product Research Research Software User Testing Analytic Tools 63

Atlassian

FEBRUARY 3, 2022

In 1988, Hewlett Packard (HP) conducted an internal review of their software development processes and set a target to improve their code quality tenfold. Eventually, they concluded that incorporating code reviews into the development cycle saved more money than resolving defects after they were found by customers. Related Article.

Software Review 111

Software Review Technical Review Systems Review Feedback Software 111

Userpilot

FEBRUARY 26, 2024

Looking for an effective product adoption tool and wondering if Lou Assist is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Lou Assist is the ideal choice for your product adoption needs. Looking for a Better Alternative for Product Adoption?

Data Visualization 52

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 52

Intercom, Inc.

FEBRUARY 9, 2021

Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. For example, more customers than ever have had to pivot to online shopping; for many, this has come with an added level of stress due to factors like shortages in supply chains and delivery delays. With empathy. “I

User Testing 222

User Testing Reporting Tools Customer Feedback Customer Experience 222

Userpilot

FEBRUARY 25, 2024

Looking for an effective product experience tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your product experience needs. Looking for a Better Alternative for Product Experience?

Analytic Tools 52

Analytic Tools Onboarding KPIs Data Visualization Feedback Software 52