ProductPlan

NOVEMBER 9, 2020

Customer feedback is the lifeblood of customer-centricity. It’s impossible to create and improve products without understanding customers’ experience, especially when customers have unengaged and do not provide feedback. It will paint a truer picture of the user experience.

User Testing 98

User Testing Customer Feedback Customer Experience Feedback Software 98

Userpilot

MARCH 6, 2024

Why it is important for your product management efforts. TL;DR The product funnel is a framework outlining the stages of the customer journey , starting from its discovery and ideally leading to customer loyalty and advocacy. There are multiple product and marketing metrics to track at each stage of the funnel.

Analytic Tools 81

Analytic Tools Data Visualization Research Software Onboarding KPIs 81

Userpilot

SEPTEMBER 12, 2022

Do you know that customer touchpoints can exponentially influence product growth ? They can contribute to every stage of the customer journey and uncover insights into customer relationship management. So let’s dive into details and learn from examples of what customer touchpoints are.

Analytic Tools 91

Analytic Tools Feedback Software User Testing Customer Experience 91

Userpilot

APRIL 10, 2024

As your business grows, you can expect the number of support tickets to increase and the stress levels of your customer service team to go up. Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks. Create granular content.

Feedback Software 79

Feedback Software Analytic Tools Research Software Data Visualization 79

Userpilot

NOVEMBER 30, 2022

How do you enhance your onboarding efforts and delight customers? And building a personalized customer experience is a fantastic way of doing that. You need to build based on valuable customer data. There are many clear benefits to introducing a personalized customer experience within your product.

Data Visualization 90

Data Visualization Customer Experience Feedback Software Analytic Tools 90

Userpilot

JANUARY 15, 2024

These roles include UX Designer, Researcher, Tester, Motion Designer, Product Designer, UX Engineer, and Product Manager. To save you time, we’ve built a no-code platform for product designers. UX design —short for User Experience Design—focuses on creating products that offer meaningful and relevant experiences to users.

Research Software 79

Research Software User Testing Feedback Software UX 79

Userpilot

AUGUST 30, 2023

It’s 2023, and customers have options. This makes it more important than ever to create products people actually want to use. The expert speakers at Product Drive 2023 will answer these and many more questions. The event is for anyone responsible for driving growth for their product. But how do you do that?

Customer Experience 96

Customer Experience User Testing Customer Feedback Research Software 96

Userpilot

JANUARY 26, 2023

What is inclusive product design? Why is it important for product managers ? How can you incorporate it into the product development process? We also look at a few excellent examples of inclusive product design in SaaS. This can be a valuable differentiator that attracts more customers. Why does it matter?

Product Research 91

Product Research Feedback Software Research Software User Testing 91

Revulytics

AUGUST 28, 2018

Metallica’s data-driven, customer-centric approach can be applied to pretty much any industry that seeks to further engage its users through more relevant and meaningful virtual and in-person events. The same strategy can also be applied for digital events like webinars.

Data Visualization 80

Data Visualization Events Analytic Tools Reporting Tools 80

Userpilot

FEBRUARY 8, 2021

Why is customer segmentation so important for your SaaS? A small number of customers could be your main contributors to revenue and have the highest growth potential. Yet, you might be focusing on the larger group of customers that helped establish your product but are slowing churning. What is Customer Segmentation?

Analytic Tools 95

Analytic Tools Research Software Data Visualization Customer Experience 95

Userpilot

FEBRUARY 26, 2023

While Mixpanel helps track user behavior and interaction with products, Google Analytics is great for tracking website traffic and conversions. Mixpanel Analytics helps product managers track and analyze customer behavior and product usage with its powerful features. What is Mixpanel?

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Software Review 88

The Product Guy

SEPTEMBER 12, 2017

Whether you consider your user base in light of market research or user research, both of these kinds of researchers use the patterns they discover to form personas. User personas stand in for users throughout the design of your product. Each one has at least one goal and at least one pain point.

Research Software 109

Research Software User Testing Analytic Tools Product Research 109

ProductPlan

DECEMBER 21, 2020

Making a shift to product-led growth sounds pretty appealing, especially to product managers. But unless your company offers paid services along with its line of products, how is this different from “regular” growth? What is Product-Led Growth? Why Product-led Growth is Having A Moment.

User Testing 104

User Testing Research Software Customer Experience Product Research 104

Userpilot

MARCH 25, 2022

An in-app survey is a short questionnaire triggered contextually and used to collect specific customer feedback about the user experience or the product. Well-executed visually and triggered contextually it can provide your product team with valuable feedback. Get user feedback faster.

Feedback Software 84

Feedback Software Analytic Tools Data Visualization Product Research 84

Userzoom

DECEMBER 17, 2019

First however you’ll need some sound advice from a panel of UX experts who know a little something about talking to budget-holders and convincing them to invest in user experience. Telling the Full Story – Adding Qualitative Data To Executive Dashboards [On-demand webinar]. Get new customers? On their own.

User Testing 122

User Testing Research Software Product Research Customer Feedback 122

Userpilot

JULY 26, 2021

Product growth is a go-to-market strategy that uses the product to drive user acquisition, activation , conversion, and retention. Being product-led means using product-led marketing like pain point SEO, product-focused sales enablement documents, and case studies showing customer success with your product.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

UX Studio: Product Management

JULY 5, 2021

UX studio is an established design agency helping companies worldwide design impactful digital experiences. As an expert and an opinion leader in the UX field, we’ve reviewed the competency, portfolio, and former projects of New York design agencies to define the best user experience design agencies in New York , based on our judgment. .

Research Software 81

Research Software Analytic Tools Feedback Software User Testing 81

ProductPlan

DECEMBER 21, 2020

Making a shift to product-led growth sounds pretty appealing, especially to product managers. But unless your company offers paid services along with its line of products, how is this different from “regular” growth? What is Product-Led Growth? Why Product-led Growth is Having A Moment.

User Testing 40

User Testing Research Software Customer Experience Product Research 40

Userpilot

AUGUST 18, 2022

A lack of personalized content makes users feel disengaged. Key tactic #1: Use welcome screens to segment customers from the very beginning and guide them down the right onboarding process for them. Create a personalized interactive onboarding flow to deliver immediate value, and then expand on that with other in-app experiences.

Customer Experience 87

Customer Experience User Testing Data Visualization Construction 87

Userpilot

FEBRUARY 4, 2022

We’ll also go over how to improve essential SaaS sales metrics like customer acquisition cost, annual recurring revenue, average purchase value, and expansion MRR so you can make the most out of your SaaS product. A self-service SaaS sales process is best for companies with a simple and/or affordable product.

Feedback Software 92

Feedback Software Research Software Reporting Tools Onboarding KPIs 92

Amir Rozenberg

MAY 18, 2017

They enable innovation, new user experiences and new business models in many verticals, from retail, FinServ, social, media, etc. I am joined by my colleague Stephen Dolan Sr, Product Manager at Accenture, to discuss some of the changes in this space and describe a new, combined offering from Accenture and Perfecto.

User Testing 48

User Testing Feedback Software Product Research Customer Experience 48

Userpilot

JUNE 4, 2024

As a product manager, you probably already understand the importance of a great onboarding UX design and its importance for customer journey optimization and user retention. In this article, though, our focus is on how you can improve the user onboarding process for your users.

Feedback Software 98

Feedback Software Research Software UX User Testing 98

Userpilot

APRIL 30, 2024

From this article, you will find out how to develop a strong growth marketing strategy and learn growth marketing tactics for different customer journey stages. TL;DR A marketing growth strategy is a comprehensive business growth approach focusing not only on customer acquisition but also on long-term engagement and retention.

Analytic Tools 94

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 94

Product Talk

NOVEMBER 15, 2023

Interviewing customers , building opportunity solution trees , running assumption tests —these are all activities that take your attention away from delivery. Tweet This Still, in our Product Talk courses and webinars, we often hear the complaint that teams don’t have time for discovery. It’s true that discovery takes time.

Product Research 230

Product Research Customer Experience Data Visualization User Testing 230

Userpilot

SEPTEMBER 29, 2023

The typical growth team pulls experts from the marketing, product, and sales team. Together, they tackle growth challenges and work on optimizing the entire customer journey. Main responsibilities of growth teams The primary responsibility of growth teams is to perform experiments and find ways to enhance the user experience.

Analytic Tools 100

Analytic Tools Research Software Feedback Software Data Visualization 100

Userpilot

NOVEMBER 29, 2022

There are standard onboarding metrics you should take note of which determine the success of a product tour such as activation rate, user engagement score, churn rate, etc. Our customer success platform, Userpilot enables you to create product tours, build interactive walkthroughs, and measure the success of what you’ve built.

Feedback Software 93

Feedback Software Analytic Tools Research Software Onboarding KPIs 93

Userpilot

SEPTEMBER 23, 2021

So we’ve summarized all of our key learnings about new user onboarding in one place so you don’t have to re-invent the wheel. Onboarding is the process of educating your customers so that they get the most out of your product. Activation of new users. Let’s get to it. More on that later.

Analytic Tools 82

Analytic Tools Onboarding KPIs Customer Experience User Testing 82

UX Studio

AUGUST 21, 2019

This article has everything you need to know about personalized user experience. The quest to acquire customers and keep them engaged has made personalized experience indispensable for any company’s communication strategy. Personalized experience is becoming the norm, not an option. Improve user engagement?

Customer Experience 85

Customer Experience Data Visualization UX Research Software 85

Userpilot

SEPTEMBER 9, 2020

Product experiments help product managers and their users get better results. Experimentation and A/B testing are bread and butter in marketing, but in product…it gets complicated. And in companies where dev resources are scarce, product experiments are often dropped altogether.

Onboarding KPIs 74

Onboarding KPIs Customer Experience User Testing Data Visualization 74

Userpilot

OCTOBER 21, 2020

They’ve become activated users. Your “weak” users are most likely to churn. You want your users to become power users, experience more value, spread news about how great your product is through Word of Mouth, and upgrade to the next plan. You can announce webinars, special promos, and promote upsells.

Analytic Tools 56

Analytic Tools Onboarding KPIs Data Visualization Feedback Software 56

Userpilot

MAY 9, 2024

TL;DR Growth marketing strategies focus on rapidly increasing your company’s customer base to drive revenue growth through customer acquisition and retention. Demand generation tactics focus on building awareness and interest in your products to attract new leads for the sales team to nurture.

Data Visualization 84

Data Visualization Customer Experience User Testing Marketing 84

Userpilot

MARCH 14, 2019

Five minutes for users to say “oh, I get it” about your software. According to TechCrunch, if your users don’t get your software, 77% of them won’t come back. There are plenty of ways how can you gain your customers’ attention and create the “aha moment” in five minutes.

Analytic Tools 40

Analytic Tools Feedback Software Research Software Data Visualization 40

Userpilot

MARCH 15, 2024

TL;DR Data-driven analytics describes the process of collecting, analyzing , and interpreting customer data to help organizations make better-informed product and strategic business decisions. By understanding how users behave inside the product and their goals and problems, you can reduce time to value.

Data Visualization 81

Data Visualization Analytic Tools Feedback Software User Testing 81

Revulytics

JULY 26, 2019

Revulytics sponsors a series of Product Management Today webinars featuring innovative ideas from top software product management thought leaders. In these blog posts, we ask the presenters to share their insights - we encourage you to watch the full on-demand webinars for even more details. Use the unknown.

Data Visualization 90

Data Visualization Research Software User Testing Customer Experience 90

Userzoom

DECEMBER 18, 2019

We’re very grateful to all our readers, contributors, customers, partners and experts who made this the best ever year for UserZoom and our newly re-branded BetterUX Blog. Benchmarking user experience. Running user research. Product management. Benchmarking user experience.

UX 18

UX Product Research User Testing Data Visualization 18

Userzoom

NOVEMBER 18, 2019

Centralized UX teams are decreasing as more UXers are embedded throughout the product line. 29% of enterprises have a VP of Design of Chief Experience Officer in 2019 , up from 21% in 2018. Find a way to get rapid, interactive feedback from your customers. And then you’re back to the start of your problems.

User Testing 91

User Testing Product Research UX Data Visualization 91