Product Management University

MAY 1, 2020

” “The user experience is too cumbersome.” For each of these tactical problems, there’s more context to be had before you start thinking about product solutions. What parts of the user experience are cumbersome and why? ” “We do a poor job of post sale communications/support.

Customer Experience 200

Customer Experience Webinar User Experience Definition 200

Userpilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? We also explain: How product funnel differs from marketing and sales funnels. Why it is important for your product management efforts. When users adopt the core features, trigger secondary onboarding experiences to introduce more complex functionality.

Analytic Tools 104

Analytic Tools Data Visualization Research Software Onboarding KPIs 104

The Product Coalition

JUNE 15, 2020

One of the latest buzzwords in the Product world is ‘Product Led-Growth.’ And does focusing on a product-led growth strategy make you a Growth Product Manager? Let’s examine this “new” trend… What Does Product-Led Growth Mean? What Are the Benefits of a Product-Led Growth Strategy? It’s cheaper.

Onboarding KPIs 88

Onboarding KPIs Strategy Product Management Product Manager 88

Userpilot

NOVEMBER 30, 2023

How do product managers identify market gaps? A market gap can be caused by missing functionality or poor user experience. The obvious reason is the lack of products or features that adequately address user requirements or pain points. Let’s get into it! What are examples of market gaps?

User Testing 105

User Testing Data Visualization Feedback Software Research Software 105

Userpilot

JANUARY 15, 2024

These roles include UX Designer, Researcher, Tester, Motion Designer, Product Designer, UX Engineer, and Product Manager. To save you time, we’ve built a no-code platform for product designers. UX design —short for User Experience Design—focuses on creating products that offer meaningful and relevant experiences to users.

Research Software 103

Research Software User Testing Feedback Software UX 103

Userpilot

MAY 22, 2023

Every successful product manager understands the importance of learning how to build customer loyalty. To get started, design a welcome survey that identifies the user’s JTBD. Then, personalize their onboarding and user experience accordingly. Use welcome surveys to identify users’ JTBD.

Customer Experience 96

Customer Experience User Testing Feedback Software Customer Feedback 96

BrainStation Product Management

FEBRUARY 28, 2019

Product Managers have the enviable job of taking a product from its roots as an idea and steering its lifecycle through launch and beyond. Often referred to as “mini-CEOs” of a product, these specialists must possess a wide variety of skills and competencies to propel a product to success.

Technical Advisors 70

Technical Advisors Reporting Tools Analytic Tools Product Research 70

Gainsight

APRIL 30, 2019

As a product manager, metrics affect every move you make. Today’s Product teams are under increasing pressure to deliver outstanding products and exceptional user experiences. Three new market dynamics have contributed to the evolution of our product expectations: Subscription models.

Onboarding KPIs 65

Onboarding KPIs Analytic Tools Feedback Software Customer Experience 65

Split

MAY 9, 2024

Product development often centers on the introduction of new features. These features, generated from innovative product teams, target solving customer problems, enhancing user experience, and ultimately, facilitating business success. Host webinars to educate customers and garner feedback to refine your offerings.

Onboarding KPIs 52

Onboarding KPIs Feedback Software Analytic Tools User Testing 52

Gainsight

JANUARY 18, 2021

We compiled our best Product Experience resources from last year, from blogs to ebooks to webinars. Product Experience 101. Mastering Product Experience in SaaS ( Watch the webinar recording ). Powering Experiences At Scale With Gainsight PX. Product Adoption .

Analytic Tools 52

Analytic Tools Customer Experience Data Visualization Feedback Software 52

BrainStation Product Management

APRIL 8, 2019

The position of Product Manager has been one of the fastest-growing roles in tech in recent years, with a 30 percent growth in job openings year over year. The trouble is, candidates who possess the varied skill set needed for Product Management are elusive and highly sought-after. Do Some Soul-Searching.

Technical Advisors 67

Technical Advisors Product Management Product Manager Product Research 67

Userpilot

APRIL 10, 2024

It involves strategic planning and execution to ensure it effectively meets the needs of your users. Follow these five steps to build a knowledge base that provides valuable support and enhances user experience. Organize resources into modules to improve the user experience. Let’s dive in!

Feedback Software 103

Feedback Software Analytic Tools Research Software Data Visualization 103

Userpilot

NOVEMBER 22, 2022

Customer education programs come in different varieties – webinars, videos, email series, and in-app training. A customer education strategy is a process of teaching your customers about your product or service throughout the customer journey. Example of a user persona for a Product Manager.

Education 98

Education User Testing Customer Feedback Customer Experience 98

Revulytics

JUNE 27, 2017

As such, we often revert to using surveys or collecting feedback on customer or user group forums – which can fall short of giving us the deep context of the user experience that lends product insight. Boosting sales, loyalty and retention.

Analytic Tools 70

Analytic Tools Feedback Software Data Visualization Messaging 70

Userpilot

AUGUST 30, 2023

Get ready to dive into insightful discussions, practical strategies, and real-world examples that will empower you to create and manage products that meet user needs and leave them truly satisfied. Product Drive is Userpilot’s FREE online event where experts from top companies come to share growth and marketing insights.

Customer Experience 105

Customer Experience User Testing Customer Feedback Research Software 105

Userpilot

MAY 26, 2022

In-app video tutorials are effective at teaching users how to use features and shorten time-to-value. Many users prefer in-app resource centers because they give them access to instant 24/7 support without having to rely on customer support teams. Create user onboarding flows with Userpilot.

Feedback Software 98

Feedback Software Analytic Tools Research Software Education 98

BrainStation Product Management

FEBRUARY 28, 2019

Product Managers have the enviable job of taking a product from its roots as an idea and steering its lifecycle through launch and beyond. Often referred to as “mini-CEOs” of a product, these specialists must possess a wide variety of skills and competencies to propel a product to success.

Technical Advisors 40

Technical Advisors Reporting Tools Analytic Tools Product Research 40

Userpilot

JANUARY 9, 2023

Personalized onboarding ensures each user learns how your SaaS product serves their unique, individual needs. For example, a UX designer may have a different set of goals for an onboarding tool than a product manager using the same tool. Userpilot webinar slideout.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Experience 98

Userpilot

AUGUST 19, 2022

For any SaaS owner or product manager , organizing a successful software rollout can be a stressful, exhilarating experience. A successful software rollout plan can be a huge asset to any product manager: it helps you set a clear direction, align your team, and prevent blockers that could derail your rollout.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

BrainStation Product Management

APRIL 8, 2019

The position of Product Manager has been one of the fastest-growing roles in tech in recent years, with a 30 percent growth in job openings year over year. The trouble is, candidates who possess the varied skill set needed for Product Management are elusive and highly sought-after. The Personality Test.

Technical Advisors 40

Technical Advisors Product Management Product Manager Product Research 40

Revulytics

AUGUST 28, 2018

And just as Metallica ensures that fans in each city will have a customized experience, so too can your team ensure that your fans will be engaged by content that has been tailored to their needs and interests based on their interactions with your software. The same strategy can also be applied for digital events like webinars.

Data Visualization 80

Data Visualization Events Analytic Tools Reporting Tools 80

Revulytics

DECEMBER 12, 2019

It provides insights that are used to improve user experience, prioritize feature enhancement, measure user adoption, track compliance and provide real-time user help.”. Companies of all types are leveraging usage-based monetization models to some degree. Enabling feature level consumption pricing. vs. 55.3%).

Analytic Tools 70

Analytic Tools Data Visualization Feedback Software Research Software 70

Alchemer Mobile

MAY 7, 2020

Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. Mobile marketers and product managers can immediately take action on events in Apptentive by simply flipping a switch. Watch the full video here.

Feedback Software 147

Feedback Software Analytic Tools Reporting Tools Data Visualization 147

Userpilot

MAY 3, 2022

This can be done using a signup flow or welcome screen that collects data from the user and then personalizes the onboarding path for each. Mistake #2: Not optimizing the first-time user experience (FTUE). The first-time user experience (FTUE) is often your only chance to leave a good impression.

Feedback Software 98

Feedback Software Analytic Tools Customer Feedback Data Visualization 98

Userpilot

SEPTEMBER 12, 2022

customer support, knowledge base , product functionality, blogs, webinars, etc.). Customers recommend the product to their audiences (aka, they advocate your brand). Users spend extra money to get access to premium features or buy add-ons. This stage represents repeated payments after the first payment. Book a demo now!

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

ProductPlan

SEPTEMBER 28, 2022

To determine if your organization is product-led, look for three characteristics in your approach to building products: 1. User experience drives design. A product-led growth company considers its product the primary source of new customers and users. You achieve this through understanding your users.

Reporting Tools 59

Reporting Tools Customer Experience Feedback Software User Testing 59

Userpilot

JANUARY 26, 2023

What is inclusive product design? Why is it important for product managers ? How can you incorporate it into the product development process? We also look at a few excellent examples of inclusive product design in SaaS. These are easy to design and trigger to target specific user segments.

Product Research 98

Product Research Feedback Software Research Software User Testing 98

The Accidental Product Manager

AUGUST 28, 2018

Exclusive Webinar: Providing Customers with Exceptional Connected Experiences Image Credit: Cristiano de Jesus. HI fellow Product Managers, The modern consumer is more connected than ever before, using multiple devices and interacting with brands through numerous touchpoints.

Webinar 10

Webinar Customer Experience Branding User Experience 10

Gainsight

MAY 27, 2020

We have then subsequently launched segmented marketing campaigns based on that data as well as launching very subtle promotion within the free trial, all while not being intrusive for the users. We take user experience seriously and use our Trust framework to guide our own in-app strategy.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

JULY 13, 2021

Your non-technical product managers and product marketing managers will certainly thank you! Demio is a webinar hosting service, designed to make sharing your webinars as easy as possible. Their interactive walkthrough is rather unique, in that you actually join a fake webinar!

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Userpilot

FEBRUARY 26, 2023

While Mixpanel helps track user behavior and interaction with products, Google Analytics is great for tracking website traffic and conversions. Mixpanel Analytics helps product managers track and analyze customer behavior and product usage with its powerful features. Why do product managers need Mixpanel Analytics?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Software Review 98

ProductPlan

DECEMBER 21, 2020

Making a shift to product-led growth sounds pretty appealing, especially to product managers. But unless your company offers paid services along with its line of products, how is this different from “regular” growth? And what does it mean for the product leaders steering the ship and plotting out roadmaps ?

User Testing 104

User Testing Research Software Customer Experience Product Research 104

The Accidental Product Manager

AUGUST 15, 2018

Hello fellow Product Managers, The modern consumer is more connected than ever before, using multiple devices and interacting with brands through numerous touchpoints. How brands meet the needs of the connected consumer will be the defining factor in whether they stay relevant and deliver a positive customer experience.

Webinar 10

Webinar Customer Experience Branding User Experience 10

Userpilot

MARCH 25, 2022

An in-app survey is a short questionnaire triggered contextually and used to collect specific customer feedback about the user experience or the product. Well-executed visually and triggered contextually it can provide your product team with valuable feedback. Loyal users are more likely to say “yes” to this request.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Product Research 98

ProductPlan

NOVEMBER 9, 2020

It will paint a truer picture of the user experience. During our “Supercharge Your Product Roadmap with Customer Feedback” webinar , Brian Tran , Director of Product Management at UserTesting, urged product managers to figure out why customers/users are less forthcoming with feedback.

User Testing 98

User Testing Customer Feedback Customer Experience Feedback Software 98