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Using Generative AI to Drive Corporate Impact

TechEmpower - Product Management

Post-sale, AI analyzes customer data to improve service and loyalty, making it a cornerstone of modern sales methodologies. TechEmpower has been instrumental in developing chatbots like these, utilizing generative AI to sift through internal documents and user manuals, enabling them to provide precise answers to customer service questions.

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UX Strategy: What is it and How to Create One

UX Planet

UX professionals often focus on mastering practical skills such as UI design, user research, and usability testing. While these skills are essential, for UX to influence at a higher level, UX professionals must also grow their strategic skills. That’s why UX strategy is a crucial skill any seasoned UX professional should master.

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Bottom-Up SaaS Business Strategy Explained

Userpilot

The self-service model enables users to buy (or cancel) the subscription, implement the product, learn how to use it, and access support without talking to customer services teams. To encourage satisfied users to promote the product in their social and professional networks, companies use referral and loyalty schemes.

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Adopting Agility Healthcare

The Product Coalition

This article explores the concept of an agility healthcare system and provides solutions to overcome implementation challenges. Therefore, more and more healthcare companies work with software development companies to implement agility healthcare systems. Manufacturing instructors speak a language foreign to healthcare professionals.

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5 Practical Techniques For Improving User Retention

UX Planet

The effectiveness of a re-engagement campaign can vary depending on the nature of your product, but free resource offers and new product services generally perform best. Implement targeted push notifications that are timely, relevant, and personalized to draw users back into the app. Image by aweber Skillshare re-engagement email.

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13 Best Customer Self-Service Portals to Enhance Customer Experience

Userpilot

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service.

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The Chocolate Cake Problem

Mironov Consulting

 One group (sales, implementation/customer success, professional services, account-based marketing) is trained and paid and rewarded to focus on one customer at a time , with current-quarter timelines.  Then, as quickly as possible, the team shifts to the next post-sale implementation.