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The biggest challenges facing support teams right now (and how to solve them)

Intercom, Inc.

Download your copy of the thought leadership paper now. Challenge #1: Limited team bandwidth, resources, and budget. Not only that, but 49% say those interactions are highly complex, and 32% report that there have been more emotional customer support interactions. Sound familiar?

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Simple Wireframing Tutorial for Product People

The Product Coalition

When designing apps, web pages, websites, digital reports, and similar products, we start with a frame, followed by content, followed by styling. Design is a process, and it typically starts with an idea that is put to pen and paper by way of a sketch. Just get your sketch out on paper. This is true even with graphical art.

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How to deal with limited budgets for user research recruitment and tools

Userzoom

Not everyone has the luxury of generous budgets, resources and sign-off. . In this year’s State of UX in the Enterprise report , securing resources and budget was the top three challenge for UX teams in some of the biggest organisations across the globe. When working with limited resources, it’s important to get creative.

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4 Azure Load Balancer Metrics to Monitor

eG Innovations

eG Enterprise also reports the health probe status of the applications since the Load Balancer improves application uptime by probing the health of application instances, automatically taking unhealthy instances out of rotation, and reinstating them when they become healthy again. A value of 0% indicates that the data path is unstable.

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Demystifying Consumption-Based Pricing: Modeling & the Path to Business Success

Zuora and BCG’s latest report uncovers how hybrid pricing models—combining subscription and consumption (usage)—are fueling faster growth, especially in AI-driven sectors. With insights on maximizing customer relationships and scaling for the future, this report is packed with actionable strategies to stay ahead in a rapidly evolving market.

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What most teams get wrong when choosing an A/B testing solution

Mixpanel

While this approach might be what some small teams with limited or no resources feel is easiest and most cost-effective, it’s not ideal—and it rarely pays off. Ability to enrich other reports and data: Outside of A/B testing, teams are monitoring a host of other data. For example, what did users do immediately after signing up?

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6 Great Resources to Learn about Social Selling

Roy Madden

As a starting place, here are the six awesome resources we found to go deeper on social selling. 01 Ogilvy’s Report on Social Selling. The Future of Selling – white paper from Ogilvy & Mather. Over the coming weeks, we’ll be exploring more about using social selling to help your business. What did we miss?