The Product Coalition

JUNE 26, 2023

Many have a well-defined AI strategy and have made considerable progress. However, the emergence of generative AI presents an opportunity for these enterprises to revisit their AI strategies and plans. Why Accelerate Now? The risk of falling behind is real.

Generative AI 113

Generative AI Customer Communications Reporting Tools Technical Review 113

Userpilot

APRIL 21, 2024

TL;DR You should know how to reduce support ticket volume to prevent customers from churning due to a poor support experience. If you’re confused about how to reduce support tickets, here are 15 proven strategies to help you out: Personalize your onboarding guidance so customers are better equipped from the start.

Feedback Software 102

Feedback Software Analytic Tools Data Visualization Customer Feedback 102

Userpilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. In-app strategies for converting free or trial users to paying customers. Measure campaign performance and refine your customer acquisition strategy.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

Alchemer Mobile

SEPTEMBER 3, 2020

According to a report by Statista , this is how various industries have been impacted by the pandemic. Almost all apps have experienced one of three significant changes to their DAU due to COVID-19: massive drops, huge spikes, or higher frequency of app usage. Read the full DAU report for all industries here. Huge spikes.

Travel 246

Travel Feedback Software Research Software Data Visualization 246

Userpilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Seamless collaboration – Features like Shared Spaces facilitate collaboration and reporting among cross-functional teams. Mid-Market) Good review of Heap on G2. Let’s get started!

Data Visualization 52

Data Visualization Analytic Tools Technical Review Onboarding KPIs 52

The Product Coalition

JANUARY 27, 2024

Sustainability Spans The Entire Lifecycle Whether you are already a champion of green computing or are just beginning to grasp its significance due to the evolving client and regulatory landscapes, understanding and actively reducing the carbon footprint of our software creations is not just important — it’s imperative.

Analytic Tools 141

Analytic Tools Research Software Reporting Tools Software Review 141

The Product Bistro

DECEMBER 13, 2019

Woven into the tale are solid ideas including a method of situational reporting (the GROW method, that Allie’s husband, from the HR world introduces to her), and the concept of using a canvas for evaluating a role to be hired for. But the story isn’t the whole book. Not to scare you, but to open your eyes.

Technical Review 195

Technical Review Books Systems Review Reporting Tools 195

Alchemer Mobile

FEBRUARY 21, 2019

Asking the right question, at the right time, in the right format, combined with a deep understanding of engagement gives companies a more complete picture of the the health of their customer communication strategy. Looking at individual systems, the response rate is 94% on iOS and 88% on Android. That’s 20% growth year-over-year.

Data Visualization 204

Data Visualization Reporting Tools User Testing Customer Experience 204

Alchemer Mobile

JULY 16, 2021

While customer acquisition, ratings and reviews, and social proof are the most externally visible success indicators for your brand, customer retention is an integral part of the health of your organization. Without a feedback system in place, product managers won’t receive this feedback before it’s too late.

Customer Feedback 147

Customer Feedback User Testing Customer Experience Feedback Software 147

Alchemer Mobile

APRIL 2, 2021

In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Healthcare category. Ratings and Reviews. Healthcare app ratings and and reviews were slightly lower than macro averages across both iOS and Android. Mobile Consumer Sentiment.

Healthcare 147

Healthcare Feedback Software Research Software User Testing 147

Gainsight

MAY 31, 2023

When evaluating customer success software, review platforms such as G2 and TrustRadius can be invaluable resources. G2 Grid Reports are based on thousands of verified reviews and data from actual users, so you can compare multiple vendors based on real feedback. Review CS on G2, Review PX on G2, Review Digital Hub on G2.

Analytic Tools 52

Analytic Tools Reporting Tools Feedback Software Systems Review 52

Gainsight

MARCH 20, 2023

By Tim Van Lew, Director of Customer Success Strategy, Gainsight Yes, it’s uncommon to see a year-in-review article in spring. They may experience limitations on the effectiveness of integrations with critical systems like CRM. Maligned systems and processes with Sales can mean lost opportunities for expansion revenue.

Feedback Software 52

Feedback Software Systems Review Reporting Tools Technical Review 52

Userpilot

APRIL 17, 2024

Mixpanel provides insights into customer journeys to help businesses refine product-market fit and drive growth through data-driven strategies. This allows for more targeted marketing and product development strategies. Integration benefits are huge, allowing you to connect with other tools and systems you already use.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Reporting Tools 93

Mironov Consulting

OCTOBER 19, 2022

1] Dedicated Bug Fixing Teams Sometimes there’s a push to create development teams specifically to close out bugs and defects, especially after frequent outages or to address long-term system neglect.  This   Not everything that’s reported as a bug is a bug – or should be fixed.  Customers

Weak Development Team 129

Weak Development Team Software Review Systems Review Technical Review 129

Mironov Consulting

FEBRUARY 9, 2023

 Feature request queues are instrumented, metrics are auto-reported daily, bonuses and promotions are tied to average response time. But if this is a nearly-universal problem – systemic across companies and industries – there must be something more fundamental happening.  It

Technical Review 93

Technical Review Development Team Review Systems Review Software Review 93

Intercom, Inc.

FEBRUARY 9, 2021

Our recent report showed that while 73% of support leaders say customer expectations are increasing, only 42% of them believe that they’re actually meeting those expectations. Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. And if their support expectations aren’t met?

User Testing 222

User Testing Reporting Tools Customer Feedback Customer Experience 222

The Product Coalition

DECEMBER 10, 2019

When do people report bugs? The second reason was that we had the right type of data available, since our tool helps teams report and fix bugs. Long story short, we decided to learn more about the way software development teams approach the bug reporting process. Here’s what we found. There is also a local spike at 5.

Reporting Tools 78

Reporting Tools Data Visualization Research Software Software Review 78

Userpilot

MARCH 21, 2024

But what strategies can you follow to boost product engagement at every stage of their journey? Let’s explore the customer lifecycle, its role in SaaS, and the key strategies to enhance each stage of the cycle. Once you understand how the cycle works, you need to learn good strategies you can apply.

User Testing 104

User Testing Analytic Tools Research Software Feedback Software 104

Split

MARCH 20, 2024

Why Release Management Matters A robust release management strategy is critical for optimizing a software delivery workflow. With established release review procedures, code progresses to staging and production only after passing predefined quality checks and acceptance tests.

Release Management 52

Release Management Reporting Tools Analytic Tools Feedback Software 52

Userpilot

OCTOBER 21, 2021

Let’s get right to it then, and look at what can WalkMe user reviews can show about whether it’s the right tool for your customer on boarding efforts! WalkMe features overview + reviews. In the following reviews, you’ll notice several mentions of user and employee training. Product use analytics and reports.

Analytic Tools 97

Analytic Tools Reporting Tools Software Review Technical Review 97

Alchemer Mobile

NOVEMBER 10, 2022

It provides the speed and efficiency mobile apps require for constantly changing products while maintaining the security and integrity of existing systems. They create seamless digital experiences driven by insight, strategy, and technology, and design to evolve the way their clients do business. We all know and love Slack.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

UX Planet

FEBRUARY 1, 2024

Why this Industry The finance industry presents a compelling opportunity for designing applications due to the significant and widespread challenges outlined in the problem statement. Business Growth and Sustainability Small businesses face challenges in financial reporting, cash flow management, and accessing funding.

Analytic Tools 87

Analytic Tools Data Visualization Research Software Reporting Tools 87

TechEmpower - Product Management

MARCH 4, 2024

Similarly, in customer support , AI-driven chatbots and automated response systems are taking over routine support, effectively handling common issues such as account inquiries or basic troubleshooting. Contract management is streamlined as AI systems monitor contract lifecycles, ensuring compliance and mitigating risks of costly oversights.

Generative AI 118

Generative AI Analytic Tools Research Software Reporting Tools 118

Userpilot

DECEMBER 15, 2022

In addition to linguistic and cultural changes, localization often requires changes to the pricing plans , payment systems, functionality, in-app experiences, or software/hardware customization. memeQ is a complete translation management system (TMS) with an asset repository that supports the centralized tracking of translation projects.

Research Software 98

Research Software Analytic Tools Feedback Software Reporting Tools 98

Userpilot

APRIL 4, 2022

However, that’s not all product managers must consider when building a product localization strategy for the first time. Product localization strategy step #1: Spread the word. Product localization strategy step #2: Revise your product design. Product localization strategy step #3: Challenge your product copy.

Reporting Tools 96

Reporting Tools Strategy User Testing Customer Experience 96

Userpilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result. Decide on customer engagement strategies to implement at each touchpoint.

Feedback Software 90

Feedback Software User Testing Customer Experience User Friction 90

Alchemer Mobile

DECEMBER 21, 2022

Obviously, in order to start segmenting on demographic data, you’ll need a system and CRM to collect this information. These groups all respond better to different engagement strategies, so you’ll have more success after splitting them up. And no, simply targeting customers in your app rather than on the web isn’t enough of a strategy.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

The Product Coalition

DECEMBER 27, 2023

Building effective teams with people from different disciplines can be challenging due to various circumstances. Let’s explore strategies for how we can tackle these challenges. In the product management discipline, cross-functional collaboration is more than a buzzword — it’s a critical strategy.

Analytic Tools 127

Analytic Tools Weak Development Team Reporting Tools Technical Review 127

Gainsight

DECEMBER 8, 2022

We’re sharing five actionable strategies from our Pulse Europe 2022 panel. This first strategy comes from Sonia Leighton, Chief of Customer Success at Arbor Education. Our second strategy is from Ky Ismet, Director of CS at Ometria. The third strategy comes from Mari-Frances Bentvelzen, SVP and GM at SAP Concur SMB.

Customer Experience 52

Customer Experience Analytic Tools Strategy Reporting Tools 52

Alchemer Mobile

NOVEMBER 21, 2022

Gathering and implementing mobile customer feedback is the best way to truly understand how you can improve your mobile experience, but approaching your feedback strategy can be tougher than it seems. Data from 2022 Mobile Customer Engagement Benchmark Report. In this post we are talking about all things mobile customer feedback: .

Customer Feedback 244

Customer Feedback Feedback Software User Testing Product Research 244

Usersnap

JULY 1, 2020

If that‘s the case, you can use the data presented in this report as a benchmark. We pivoted the data to compare trends of B2B companies versus B2C, highlighting the companies with established CX practices and strategies. Another 19% of companies reported having a CX or VOC (Voice of Customer) team.

Data Visualization 98

Data Visualization Reporting Tools Customer Experience User Testing 98

Intercom, Inc.

JUNE 22, 2021

Buyer behavior is one area that has seen significant change – according to a recent report by McKinsey , 70% of B2B decision makers say they’re now open to making new, fully self-serve, or remote purchases in excess of $50,000, while 27% percent would spend more than $500,000. Fuel sales acceleration with advanced automation.

Reporting Tools 233

Reporting Tools Technical Review Technology Systems Review 233

Gainsight

MARCH 12, 2019

Just how accurate are online review aggregators, anyway? If you pull up Google or Yelp for a restaurant, say, you’ll get an aggregate of stars from one to five, the number of reviews counted, and any number of written reviews and qualitative feedback. So why should you care about SaaS reviews? You need SaaS reviews.

Feedback Software 73

Feedback Software Software Review Systems Review Data Visualization 73

ProductPlan

JUNE 1, 2023

According to our 2023 State of Product Management Report , customer feature requests are still the top source of actionable product ideas, but that’s only the case for 35% of respondents. They bypass ROI calculations, due diligence, prioritization exercises, and customer validation. We are in the “delight” business after all.

User Testing 93

User Testing User Friction Development Team Review Reporting Tools 93

eG Innovations

MARCH 15, 2022

There is a reasonable “Getting Started Guide” for the CloudWatch agent and it is worth reviewing the metrics the agent will enable on Windows Server instances and also upon Linux/MacOS instances. For example, to monitor processes on a system: Process name – Each process name must be defined. Configuring Alert Thresholds and Alarms.

Reporting Tools 59

Reporting Tools Data Visualization Analytic Tools Embedded Analytics 59

The Product Coalition

MARCH 11, 2024

Pop-up messages showcase features like unlimited hearts and offline access, appearing strategically after users lose hearts or miss a lesson due to a lack of internet connectivity. Photo by ilgmyzin on Unsplash The Nudge Effect in Action: Beyond Duolingo — Case Studies Duolingo isn’t alone in this strategy.

Research Software 108

Research Software Reporting Tools Artificial Inteligence Customer Experience 108

Usersnap

SEPTEMBER 9, 2021

Ever found yourself getting loads of feedback, but didn’t have the customer feedback system in place to do something with it all? This is why when you’ve got a rock-solid customer feedback system in place, you’re ready to meet customer expectations. The customer feedback system learning.

Feedback Software 52

Feedback Software Research Software User Testing Reporting Tools 52