The Product Coalition

JANUARY 27, 2024

Digital technology has inadvertently become a significant contributor to the growing carbon footprint of the tech industry. Storage: The Backbone of Data Management Every application must store and retrieve data, whether on hard drives, solid-state drives, cloud storage, or networked systems.

Analytic Tools 137

Analytic Tools Research Software Reporting Tools Software Review 137

Mironov Consulting

FEBRUARY 9, 2023

 Feature request queues are instrumented, metrics are auto-reported daily, bonuses and promotions are tied to average response time. But if this is a nearly-universal problem – systemic across companies and industries – there must be something more fundamental happening.  It

Technical Review 93

Technical Review Development Team Review Systems Review Software Review 93

Gainsight

MAY 31, 2023

When evaluating customer success software, review platforms such as G2 and TrustRadius can be invaluable resources. G2 Grid Reports are based on thousands of verified reviews and data from actual users, so you can compare multiple vendors based on real feedback. Partner Success Manager.

Analytic Tools 52

Analytic Tools Reporting Tools Feedback Software Systems Review 52

Alchemer Mobile

APRIL 2, 2021

While we watched brave, brilliant healthcare workers combat the pandemic on the front lines, the mobile technology used to support their efforts from home underwent massive change. In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Healthcare category.

Healthcare 147

Healthcare Feedback Software Research Software User Testing 147

Gainsight

MARCH 20, 2023

By Tim Van Lew, Director of Customer Success Strategy, Gainsight Yes, it’s uncommon to see a year-in-review article in spring. They may experience limitations on the effectiveness of integrations with critical systems like CRM. Maligned systems and processes with Sales can mean lost opportunities for expansion revenue.

Feedback Software 52

Feedback Software Systems Review Reporting Tools Technical Review 52

Userpilot

OCTOBER 21, 2021

Let’s get right to it then, and look at what can WalkMe user reviews can show about whether it’s the right tool for your customer on boarding efforts! WalkMe features overview + reviews. In the following reviews, you’ll notice several mentions of user and employee training. Product use analytics and reports.

Analytic Tools 92

Analytic Tools Reporting Tools Software Review Technical Review 92

Mironov Consulting

OCTOBER 19, 2022

1] Dedicated Bug Fixing Teams Sometimes there’s a push to create development teams specifically to close out bugs and defects, especially after frequent outages or to address long-term system neglect.  This   Not everything that’s reported as a bug is a bug – or should be fixed.  Customers

Weak Development Team 129

Weak Development Team Software Review Systems Review Technical Review 129

UX Planet

FEBRUARY 1, 2024

Why this Industry The finance industry presents a compelling opportunity for designing applications due to the significant and widespread challenges outlined in the problem statement. Business Growth and Sustainability Small businesses face challenges in financial reporting, cash flow management, and accessing funding.

Analytic Tools 88

Analytic Tools Data Visualization Research Software Reporting Tools 88

Intercom, Inc.

FEBRUARY 9, 2021

Our recent report showed that while 73% of support leaders say customer expectations are increasing, only 42% of them believe that they’re actually meeting those expectations. Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. And if their support expectations aren’t met?

User Testing 222

User Testing Reporting Tools Customer Feedback Customer Experience 222

Intercom, Inc.

APRIL 22, 2021

After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track. Or does this whole tech career thing support the writing? Architect, Tech Lead, Solver, and Right Hand. I don’t know.

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

The Product HQ

FEBRUARY 1, 2023

Are you looking for crucial technical program management skills to become a successful technical program manager? Technical program manager (TPM) roles range from mid to senior-level positions that support organizations with their product goals. Well, you’re in the right place.

Technical Review 52

Technical Review Reporting Tools Software Review Weak Development Team 52

Split

MARCH 20, 2024

Without dependable deployment processes, teams face greater technical debt, production issues and risk of downtime, and delays in unlocking business value from code. Why Release Management Matters A robust release management strategy is critical for optimizing a software delivery workflow.

Release Management 52

Release Management Reporting Tools Analytic Tools Feedback Software 52

Userpilot

APRIL 21, 2024

TL;DR You should know how to reduce support ticket volume to prevent customers from churning due to a poor support experience. If you’re confused about how to reduce support tickets, here are 15 proven strategies to help you out: Personalize your onboarding guidance so customers are better equipped from the start.

Feedback Software 96

Feedback Software Analytic Tools Data Visualization Customer Feedback 96

Mironov Consulting

DECEMBER 29, 2022

 But when I do product due diligence for SaaS-focused PE/VC firms, it's the very first thing I look at.  Let’s  An incremental paid user or paid transaction is 95% margin after sales commissions and a small set-aside for technical support. [If   (e.g. and 9-12 calendar months of implementation.  Or

Reporting Tools 111

Reporting Tools Data Visualization Software Review Technical Review 111

ProductPlan

MARCH 14, 2023

trillion healthcare industry , or even those already working there, it’s key to understand what makes product management in healthcare a little different from consumer tech or small business solutions. For those contemplating moving into the $4.3 It begins with what’s at stake. Who’s the customer for healthcare product managers?

Healthcare 52

Healthcare Technical Review Research Software Reporting Tools 52

The Product Coalition

DECEMBER 27, 2023

Building effective teams with people from different disciplines can be challenging due to various circumstances. Let’s explore strategies for how we can tackle these challenges. In the product management discipline, cross-functional collaboration is more than a buzzword — it’s a critical strategy.

Analytic Tools 124

Analytic Tools Weak Development Team Reporting Tools Technical Review 124

The Product Coalition

OCTOBER 5, 2021

Guest post by Angus McDonald, Senior Product Manager at Terem Technologies, and Kayla Li, Delivery Manager at Terem Technologies Word from Scott: Over the years we’ve helped many different teams uplift in different ways. Teams that have mixed reporting lines can find themselves pulled apart by competing instructions and priorities.

Weak Development Team 151

Weak Development Team Reporting Tools Research Software Feedback Software 151

ProductPlan

DECEMBER 11, 2019

With your support, we dove into the most result-driven strategies, popular frameworks, and groundbreaking leaders who changed the product management landscape. Sure, product managers need numbers to report up the chain to track progress around goals. And now product managers are communicating the strategy using data-driven roadmaps.

Technical Review 59

Technical Review Systems Review Software Review Onboarding KPIs 59

TechEmpower - Product Management

MARCH 4, 2024

Focusing on generative AI applications in a select few corporate functions can contribute to a significant portion of the technology's overall impact. At TechEmpower , we’ve used LLMs as part of marketing strategies where you can find and classify companies, personalize outreach campaigns and have personalized drip campaigns.

Generative AI 118

Generative AI Analytic Tools Research Software Reporting Tools 118

Intercom, Inc.

JUNE 1, 2021

In a commissioned study by Forrester Consulting on behalf of Intercom undertaken in April 2021, Drive Conversational Experiences for a Future-Ready Customer Support Strategy , we learned that only 37% of support leaders and decision-makers are satisfied with their organization’s current digital channels and solutions.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Department of Product

MARCH 28, 2022

How to Keep on top of Trends that Matter to Product Managers Decide when to care about trends and when to sit back and watch what happens next Trends and the product lifecycle Imagine your product strategy stayed exactly the same for the next 10 years. What would happen? Because everything’s always changing.

Technical Review 52

Technical Review Technical Advisors Reporting Tools Data Visualization 52

Amplitude

FEBRUARY 11, 2021

As product managers (PMs), we spend a significant portion of our time talking to customers and understanding their experiences to shape our roadmap and strategy—you may have even done an interview with us! We’ve built the best analytics solution around, so, naturally, it’s a core part of our product management tech stack.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Research Software 98

The Product Guy

MAY 7, 2020

Relative to other standard roles defined in an organization such as Ops, Marketing, Tech etc., Often, this is due to resource constraints rather than a lack of understanding of a PM role. As you climb the ladder, primarily the focus changes from solution and execution to strategy. Product Strategy. Product Roadmap.

Technical Review 159

Technical Review Research Software Onboarding KPIs Product Management 159

The Product Coalition

MARCH 11, 2024

Pop-up messages showcase features like unlimited hearts and offline access, appearing strategically after users lose hearts or miss a lesson due to a lack of internet connectivity. Photo by ilgmyzin on Unsplash The Nudge Effect in Action: Beyond Duolingo — Case Studies Duolingo isn’t alone in this strategy.

Research Software 105

Research Software Reporting Tools Artificial Inteligence Customer Experience 105

The Product Coalition

MARCH 23, 2022

A Product Framework from Concept to Delivery: Part 1 Why “FE²AR” As a technology executive, I have seen my share of successful and not-as-successful products. The best products fail nowadays due to a lack of consideration of Ecosystems, an example that I will walk through in Part 2 of this article. How frustrating would that be?

Framework 119

Framework Reporting Tools Technical Review Systems Review 119

Mironov Consulting

FEBRUARY 28, 2024

Some context: The typical product manager ( PdM ) gets dozens of new requests and demands and ideas and suggestions and escalations and bug reports and customer complaints and ChatGPT-generated word salads each day.  Crack the WIP Agilists and systems thinkers call this the WIP/Work in Progress.  There’s

Reporting Tools 105

Reporting Tools Software Review Technical Review Weak Development Team 105

ProductPlan

JUNE 1, 2023

According to our 2023 State of Product Management Report , customer feature requests are still the top source of actionable product ideas, but that’s only the case for 35% of respondents. They could be inspired by new technology, a new business model gaining traction, or a competitor’s differentiating capabilities.

User Testing 83

User Testing User Friction Development Team Review Reporting Tools 83

The Product Coalition

DECEMBER 10, 2019

When do people report bugs? The second reason was that we had the right type of data available, since our tool helps teams report and fix bugs. Long story short, we decided to learn more about the way software development teams approach the bug reporting process. Here’s what we found. There is also a local spike at 5.

Reporting Tools 78

Reporting Tools Data Visualization Research Software Software Review 78

Gainsight

DECEMBER 8, 2022

We’re sharing five actionable strategies from our Pulse Europe 2022 panel. This first strategy comes from Sonia Leighton, Chief of Customer Success at Arbor Education. Our second strategy is from Ky Ismet, Director of CS at Ometria. The third strategy comes from Mari-Frances Bentvelzen, SVP and GM at SAP Concur SMB.

Customer Experience 52

Customer Experience Analytic Tools Strategy Reporting Tools 52

The Product Coalition

FEBRUARY 1, 2021

At its most basic level, sound management of product bugs will help avoid fire-fighting and restore sanity to your team-a baseline for developing and delivering tech products. The opposite, taking on bug reports, then doing nothing (or being perceived to be doing nothing) erodes trust. Are systems in place for automation (e.g.

Software Review 113

Software Review Reporting Tools User Testing Systems Review 113

Alchemer Mobile

MARCH 18, 2021

Apptentive’s annual Mobile App Engagement Report serves as a baseline to help app publishers across categories understand their app’s engagement strengths and areas for improvement. Almost all apps experienced significant change in their DAU due to COVID-19. Transcript. I am Christy Culp. So bear with my enthusiasm.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

The Product Coalition

SEPTEMBER 18, 2023

Today, due to the internet, software development companies collect such vast quantities of data that we have coined a new term for it: “big data.” From social media likes to emails, weather reports, and wearable devices, enormous quantities of data are created and accumulated every single second of every single day.

Data Visualization 101

Data Visualization Analytic Tools Reporting Tools Technical Review 101

The Product Coalition

JULY 8, 2021

It’s an environment where technology can learn to think like a human, make the best decisions, and predict the most likely future. NLP combines two other technologies: natural language understanding (NLU) and natural language generation (NLG). However, NLP technology opens up new opportunities for customer service enhancement.

Data Visualization 152

Data Visualization Reporting Tools Analytic Tools Banking 152

Alchemer Mobile

FEBRUARY 2, 2021

The first step of any go-to-market strategy is to lock in a compelling positioning statement: Who is your app intended for? Once your landing page is live, you can start collecting leads, offer a preview of your app press and early adopters, and integrate with an analytics or A/B testing tool to test variations of your messaging strategy.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

UX Planet

FEBRUARY 22, 2024

But dark patterns go deeper: Confusing menus that hide options we need Countdown timers that trigger panic buying Fake reviews that sway our decisions …they’re everywhere. Older folks, those new to technology, and people with certain disabilities become easier targets due to limited digital literacy or specific cognitive differences.

Data Visualization 74

Data Visualization UX User Testing Research Software 74

The Product Coalition

FEBRUARY 15, 2024

Imagine a tool that not only automates tasks but also learns, adapts, and innovates — genAI development company, a technology that is already capturing significant attention. Legal compliance Generative AI streamlines legal compliance processes by aiding in contract review and regulatory monitoring.

Generative AI 107

Generative AI Data Visualization Reporting Tools Research Software 107

eG Innovations

FEBRUARY 16, 2023

The reviews are in! We are thrilled that eG Enterprise has been recognized by SoftwareReviews, a division of Info-Tech Research Group, as a Champion in the 2023 Application Performance Management – Enterprise (APM) Tools Emotional Footprint Buyer’s Guide. Download the report here. now generally available.

Reporting Tools 52

Reporting Tools Research Software Data Visualization Customer Experience 52