Reporting Tools Systems Review Technical Advisors 
Userpilot
DECEMBER 6, 2021
Is your customer success platform up to scratch for 2022? If your customer engagement levels are not where they need to be, maybe it’s time to look at the customer success software you’re using again? When choosing customer success software, consider: (i) ease of adoption, (ii) is it no-code?, (iii)
Intercom, Inc.
MAY 19, 2022
With the 2022 Customer Service Quality Benchmark Report , we wanted to look deeper than individual metrics. The results are in: businesses are investing more in measuring the impact of their customer service and turning to tools such as self-service and proactive support to drive a good experience.
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eG Innovations
JULY 2, 2021
John Worthington (Director – Customer Success, eG Innovations) and Richard Faulkner (Enterprise Solutions Architect, Conversant Group) presented on the topic: “ End-to-End monitoring for your Citrix infrastructures with a single pane of glass “. Is eG Enterprise an on-premises or a cloud solution?
Mind the Product
NOVEMBER 30, 2017
TalkTalk was fined £400,000 in 2016 for failing to have appropriate technical and organisational measures in place to secure its customers’ personal data, and for keeping their personal data for longer than necessary. I imagine many of you get more than 5,000 people signing up and using your service each year.
Imaginary Cloud - Design
JANUARY 30, 2020
In 2017, Gartner introduced the concept augmented analytics in his Augmented Analytics is the Future of Data and Analytics report. In the last year, major companies in business intelligence (BI) digital solutions, such as Qlik and Tableau were already investing on it.
Usersnap
FEBRUARY 19, 2019
Do we have any smart solutions available? It is a cost-effective and real-world multi-platform testing approach. Industries are being disrupted by digital technologies today. Due to this disruption, traditional ways of innovation are insufficient. Access to testing specialists has become limited due to these restrictions.
Lenny Rachitsky
SEPTEMBER 3, 2024
The framework is based on his experience advising dozens of consumer subscription businesses, as well as his analysis of over 30,000 consumer subscription apps (based on proprietary data provided by RevenueCat ) and interviews with leaders at dozens of top consumer subscription companies.
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