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The Ultimate List of Customer Success Resources for 2023

Gainsight

Every year Gainsight loves to give our customers and community a roundup of our best resources, including events, webinars, articles, ebooks, and more. In our recent survey of tech investors and CEOs, the 2022 SaaS Market Report , respondents indicated that CS is the department least likely to experience budget cuts.

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A Guide to Choosing the Best SaaS Learning Management System

Userpilot

The main features of a good LMS are an intuitive UI, support for different content types, course management features, assessment and certification functionalities, tracking and reporting, collaboration features, and gamification. Tracking and reporting functionality to keep a pulse on learners’ progress. Userpilot UI patterns.

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The Ultimate List of Product Management Resources: Books, Blogs, and More

Gainsight

Think of this guide as your black pepper—it will optimize the absorption of insights from the rest of the resources on this list. Pragmatic Institute’s resource library spans everything from articles, reports, ebooks, and webinars to keep product professionals up to date on the latest trends. all-resources.

Books 80
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Customer care in a crisis: How support teams are navigating shifts in volume, wait times, and CSAT

Intercom, Inc.

” To find out, we surveyed 400 support managers, directors, and executives across both B2B and B2C and affected industries like media, healthcare, and technology. In our survey, nearly half (47%) of support teams report that inbound volume has increased since the outbreak and by an average of 51% above their normal volume.

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Customer Education and Community: The Scale Engines of Customer Success

Gainsight

A Forrester Consulting report found that customer education programs increased 18.3% We also use federated search with recommendations across their resource library.

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14 Best Customer Analytics Platforms in 2024

Userpilot

Userpilot’s funnel analysis tool projects data points into funnel reports that show where customer drop-offs regularly occur. Take advantage of this AI-powered analytics tool to create data visualization reports for you code-free. You can take the information from a certain segment and create a customer analysis report.

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SaaS is Helping to Re-engineer the Caregiving Service in Farming

The Product Coalition

The companies that are surviving in this industry have to get large. Reading this article, you will learn how Chris Bomgaars, a CEO and Founder of EveryPig, found his solution to tackle this industrial problem. The whole industry moved to the contracting basis. The industry desperately needed a new experience. says Chris.