Userpilot

APRIL 16, 2024

In SaaS, a product experience strategy provides the building blocks for making customers stay, engage with your app, and eventually become loyal advocates for your product. So what strategies can help you elevate the user experience? What is a product experience strategy? And where do you start?

Data Visualization 85

Data Visualization User Testing Customer Experience Analytic Tools 85

Userpilot

MARCH 21, 2024

But what strategies can you follow to boost product engagement at every stage of their journey? Let’s explore the customer lifecycle, its role in SaaS, and the key strategies to enhance each stage of the cycle. Once you understand how the cycle works, you need to learn good strategies you can apply.

User Testing 93

User Testing Analytic Tools Research Software Feedback Software 93

Userpilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. TL;DR The user experience (UX) is the sum of a user's thoughts, impressions, and feelings as they interact with specific aspects of your product.

Customer Experience 81

Customer Experience User Testing Analytic Tools Feedback Software 81

Userpilot

NOVEMBER 2, 2023

You will also learn how to choose the right growth strategy for your SaaS and how to leverage marketing-led growth to achieve your business goals. TL;DR Marketing-led growth is a strategy that relies on marketing efforts to drive product growth and retain users. Most companies use all 3 strategies to some extent.

Feedback Software 88

Feedback Software Analytic Tools Research Software User Testing 88

Userpilot

AUGUST 23, 2023

Segment customers based on these to create different user journeys. Personalize the customer experience based on past user experiences, such as their jobs to be done. You can use metrics to measure customer experience through the buyer’s journey. How to create a successful customer experience strategy?

Customer Experience 73

Customer Experience User Testing Customer Feedback Feedback Software 73

The Product Coalition

JULY 6, 2023

Traditional marketing and sales tactics with long lead times, heavy financial investment, and a demanding need for human resources could be more efficient. Not to mention, thanks to the viral effects the internet provides, modern users are incredibly savvy. What Exactly is Product-led Growth?

Research Software 112

Research Software Feedback Software User Testing Product Research 112

ProductPlan

FEBRUARY 22, 2023

The pressure doesn’t let up even after you decide on your product strategy and communicate your vision on your roadmaps. Therefore, executing an ambitious product roadmap with proper planning is not only possible but also an exciting experience. A successful product never sacrifices the user experience.

Customer Experience 59

Customer Experience User Testing User Experience Customer Feedback 59

Userpilot

SEPTEMBER 10, 2022

Do you know which user experience survey questions to ask? The right ones can give you data that uncover insights such as user sentiment and the like. This post lists the different questions to ask users on your survey concerning their experience with your software. What are user experience surveys?

Customer Feedback 81

Customer Feedback Product Research Feedback Software User Testing 81

Userpilot

OCTOBER 31, 2023

Free trials can impact cash flow and revenue generation, especially if a significant portion of trial users don’t convert into paying customers. This article explores 15 strategies to help you achieve that. TL;DR A free trial is a sales strategy that allows prospective customers to use your product for a limited time.

Feedback Software 77

Feedback Software Research Software User Testing Onboarding KPIs 77

Userpilot

JULY 31, 2023

Looking to power up your retention marketing strategy? Everybody in SaaS knows it’s relatively easy to attract users. This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue. Provide self-service support with a resource center.

Feedback Software 89

Feedback Software Analytic Tools Data Visualization Customer Feedback 89

Iteratively Blog

MARCH 15, 2020

As folks who constantly deal with data, finding the right resources to refer in times of need is a challenge. Additionally, if you simply Google the phrase, ‘data analytics resources’, you will be overwhelmed. To solve this, we created an internal doc with the best five of every kind of resource that data folks generally refer to.

Data Visualization 101

Data Visualization Analytic Tools Research Software Technical Review 101

Userpilot

MAY 1, 2024

This article provides a step-by-step process to elevate your product experience from “good enough” to “superb”. TL;DR Digital product experience encompasses all customer touchpoints and interactions with a digital product across its lifecycle. It’s also not the same as user experience. Book a demo to find out more.

Customer Experience 89

Customer Experience Feedback Software Analytic Tools Product Research 89

Userpilot

JANUARY 18, 2023

With so many product marketing strategies floating around the SaaS world, it can be hard to identify the right one. Product-led growth or PLG is a go-to-market strategy that leverages the product itself as a means of generating demand, converting sales leads, and retaining users long-term. What does PLG stand for in marketing?

Analytic Tools 87

Analytic Tools Feedback Software Onboarding KPIs Marketing 87

The Product Coalition

MAY 10, 2023

From understanding the different categories of metrics, to identifying the key metrics for your product, to implementing strategies for tracking and analyzing performance, this guide will give you the foundation you need to make data-driven decisions and drive product success.

Onboarding KPIs 113

Onboarding KPIs Data Visualization Feedback Software Research Software 113

Userpilot

FEBRUARY 22, 2024

According to Havard Business Review, customer acquisition requires 5 to 20 times more resources than customer retention. This article will walk you through 15 practical strategies to improve customer retention , boost loyalty, and ensure customer satisfaction. Book a demo to get started! What is customer retention?

Analytic Tools 52

Analytic Tools Feedback Software Research Software User Testing 52

Userpilot

MARCH 31, 2023

How do you build a successful free-to-paid conversion strategy for your SaaS? This is a question every customer success manager must address in order to turn free users into paying customers. TL;DR The free trial conversion rate is the percentage of users that upgrade from a free trial to a paid account. Userpilot can help.

Feedback Software 80

Feedback Software Onboarding KPIs Strategy Customer Experience 80

Userpilot

NOVEMBER 19, 2023

It’s much easier to sell to existing customers than to win over strangers, but how exactly do you cross-sell to SaaS users? This article answers your questions with proven cross-selling strategies and examples from top SaaS companies. Why implement a cross-selling strategy? Book a demo to explore more.

Analytic Tools 74

Analytic Tools Feedback Software Data Visualization Reporting Tools 74

AB Tasty

MAY 3, 2024

In CRO, time and resources are finite, therefore every experiment counts. It’s basically like answering how many people are visiting a webpage, what is it worth in dollars, and what are your development resources. This insight allows you to deliver an experience that resonates best with customers, leading to higher engagement.

User Testing 52

User Testing Product Research Testing Customer Feedback 52

Userpilot

JULY 20, 2023

But you can turn all that around with the right strategies. Long wait times, back-and-forth convos, and the absence of self-serve support frustrate users and result in a negative user experience that makes them leave. Use the information to anticipate customer service needs and create help resources beforehand.

Customer Experience 80

Customer Experience Feedback Software Analytic Tools Data Visualization 80

AB Tasty

APRIL 25, 2024

In CRO, time and resources are finite, therefore every experiment counts. It’s basically like answering how many people are visiting a webpage, what is it worth in dollars, and what are your development resources. This insight allows you to deliver an experience that resonates best with customers, leading to higher engagement.

User Testing 52

User Testing Product Research Testing Customer Feedback 52

Userpilot

FEBRUARY 28, 2023

Which are the best user adoption strategies for driving growth in SaaS? In this article, we cover 14 actionable strategies and discuss how using product analytics can help enhance the success of each one. TL;DR User adoption happens when users learn how to use a product and discover its value.

Analytic Tools 82

Analytic Tools Feedback Software User Testing Data Visualization 82

The Product Coalition

DECEMBER 2, 2021

Nothing from an app despite the likes of Deliveroo and Uber listing numerous similar results: This means that if your go-to-market strategy requires new people to find your information or content on a search engine and then to seamlessly start using your product?—?a In this situation, it is dependent on your users and their desired journey.

Research Software 171

Research Software Technology User Testing Strategy 171

Userpilot

JANUARY 6, 2022

Appcues’ biggest drawbacks are that its basic plan is quite limited, its higher-tier plans are very expensive, and it lacks the resource center feature. WalkMe is another of the major players in digital adoption platforms, and primarily markets itself to users who want to create product tours for employee training and onboarding.

Analytic Tools 93

Analytic Tools Reporting Tools Data Visualization Software Review 93

Userpilot

NOVEMBER 22, 2022

With a well-defined customer education strategy. In this article, we’ll cover: What a customer education strategy is and what it includes. The seven-step process to create an effective customer education strategy. Finally, constantly test and improve your customer education strategy by collecting feedback and acting on it.

Education 86

Education User Testing Customer Feedback Customer Experience 86

Userpilot

MAY 27, 2024

Want to learn how to design an effective loyalty segmentation strategy and boost customer retention ? There are several important steps you need to take to design a successful loyalty-based segmentation strategy. The overall user experience. Let’s get started! Customer support. Feature updates. Loyalty programs.

Data Visualization 85

Data Visualization Product Research User Testing Customer Experience 85

Gainsight

JANUARY 18, 2021

As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Product Experience resources from 2020. We compiled our best Product Experience resources from last year, from blogs to ebooks to webinars. Here are over 40 resources to catch up on and get you ready for the New Year.

Analytic Tools 52

Analytic Tools Customer Experience Data Visualization Feedback Software 52

Userpilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. Software users only continue subscribing if they find your platform useful. This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result.

Feedback Software 76

Feedback Software User Testing Customer Experience User Friction 76

Userpilot

MAY 27, 2024

Act on customer feedback : Use in-app surveys to segment and address dissatisfied users. Build a resource center : Create a comprehensive in-app knowledge base to reduce friction. Reward loyal customers with exclusive beta access to new features : Offer beta access to top users to gather feedback and build loyalty.

Feedback Software 91

Feedback Software Analytic Tools User Testing Customer Feedback 91

Userpilot

MARCH 11, 2022

To help you in your first 90 days on the job, we’ve compiled a collection of some of the best product management resources. So what are the best resources to help you get the job done? This article is divided into sections to cover a curated list of different types of resources: Best product management tools. ProductCon.

Analytic Tools 90

Analytic Tools Data Visualization Research Software Feedback Software 90

Userpilot

FEBRUARY 19, 2024

Impact analysis is crucial for identifying risks, allocating resources, and enhancing customer satisfaction for project success. Analyze business processes and resources within the business function to understand the workflow and identify periods of low user activity. Dependency, assessing risks in interconnected elements.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Reporting Tools 96

TechEmpower - Product Management

MARCH 4, 2024

This shift allows business to reallocate human resources to more complex and strategic roles, or eliminate those positions entirely. At TechEmpower , we’ve used LLMs as part of marketing strategies where you can find and classify companies, personalize outreach campaigns and have personalized drip campaigns.

Generative AI 118

Generative AI Analytic Tools Research Software Reporting Tools 118

Userpilot

APRIL 1, 2022

How do you develop and implement a SaaS localization strategy? Product localization makes the product accessible to users in foreign markets with different languages and cultures. A product localization strategy should cover all the aspects of UX like marketing , sales , features , or UI changes. What is software localization?

Research Software 94

Research Software Feedback Software User Testing Product Research 94

Userpilot

APRIL 10, 2023

Apart from offering delightful products, these companies have managed to successfully leverage their freemium strategy to drive product growth. TL;DR A freemium strategy is based on a free plan that offers limited functionality or usage for unlimited time. Want to see how Userpilot can help you execute your freemium strategy?

Feedback Software 75

Feedback Software Analytic Tools User Testing Strategy 75

Userpilot

APRIL 26, 2022

Product adoption isn’t complete until users adopt all the features they need to achieve their goals. As different customer segments adopt your product at different stages of its lifecycle, it is essential to select your product adoption strategies carefully. 5 strategies to drive product adoption in SaaS. Time to value.

Analytic Tools 92

Analytic Tools Research Software Onboarding KPIs Data Visualization 92

Userpilot

OCTOBER 4, 2022

Looking for some customer retention examples to inspire your strategy? Read on to see what they’re doing right and why their strategies are so effective. Pinterest uses AI to analyze vast amounts of data and tailor search results for each user. Userpilot offers on-demand self-service support with an in-app resource center.

Feedback Software 87

Feedback Software Customer Experience Customer Feedback Data Visualization 87

Userpilot

NOVEMBER 19, 2022

So let’s look at the most important KPIs that will help you create strategies to provide superior customer service and boost retention. Here are 4 actionable strategies to improve your customer service KPIs: Use interactive walkthroughs to give step-by-step guidance to customers and reduce dependency on the support team.

Onboarding KPIs 90

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 90

Userpilot

MAY 21, 2024

Expansion and Advocacy : When customers purchase additional products through upsells , and share their positive experiences. Offer self-service options : Implementing self-service support through in-app resources enhances the customer experience by allowing them to solve issues independently. How to implement it?

Data Visualization 92

Data Visualization Customer Experience User Testing Customer Feedback 92