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Flow’s Daniel Scrivner on the brave new world of asynchronous productivity tools

Intercom, Inc.

As the CEO of Flow , a flexible project management app for teams, Daniel is working to create a productivity tool that defies conventional metrics, meaning that it simply allows you to get your most important work done without monopolizing the time you spend in the software itself. What seminars could I go to? billion in 2015.

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SaaS Customer Support Best Practices and Examples

Userpilot

Userpilot helps you create impactful resource centers and deliver proactive customer service without writing any code. A good customer support system has several advantages, including: Customer satisfaction : Prompt and efficient support resolves issues quickly, minimizing frustration and boosting customer satisfaction.

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Customer Education & Training: The Investment That Keeps on Giving

Gainsight

Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. Customer training used to involve writing a 300-page user manual and delivering a week-long, on-site seminar for all new users. They’re not just creating great users of their software.

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The Ultimate Guide to Customer Education in SaaS: Best Practices, Examples, and Tools

Userpilot

An effective customer education strategy can speed up the customer onboarding process, increase product adoption for your software, reduce the number of tickets your support team needs to deal with, and drive long-term account expansion. You’ll get a better idea of how your customers feel about the software after their purchase.

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Rules & Tools For Scaling Software Sales | Stephen Allott, Seedcamp| BoS Europe 2018

Business of Software Conference

Over 30 years Stephen has seen the evolution of software and tech companies with a fascinating career spanning computers, strategy, software , universities, chairing 8 companies, Government, and most recently in AI gaining a wealth of experience and some great insights to share. Join the smart people who get BoS updates. Transcript.