Userpilot

FEBRUARY 22, 2024

According to Havard Business Review, customer acquisition requires 5 to 20 times more resources than customer retention. This article will walk you through 15 practical strategies to improve customer retention , boost loyalty, and ensure customer satisfaction. Use notification banners to prevent involuntary churn.

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Analytic Tools Feedback Software Research Software User Testing 52

Userpilot

SEPTEMBER 5, 2021

Are you looking for the best strategies on how to market software products? Marketing software products can be challenging with the abundance of tools out there saying they do everything for everyone. How is marketing for software products different? What does a software marketing strategy for SaaS looks like?

Feedback Software 90

Feedback Software Analytic Tools Research Software Software Review 90

Userpilot

OCTOBER 6, 2023

Best of all, it compounds its ROI as you start iterating strategies and optimizing your marketing process. Review stage (BoFu). Plan and execute a marketing strategy for each stage that involves the goal, the digital marketing channels, the messaging, the content formats, and the action you want your prospects to take.

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Userpilot

APRIL 22, 2024

But what strategies work? Sending in-app surveys to gather relevant feedback and iterate your strategy. Encouraging referrals and reviews to expand word-of-mouth. Key metrics to measure the impact of your customer success strategy include LTV, CSAT, NPS , churn rate, and retention rate. Book a demo to give it a try.

Analytic Tools 74

Analytic Tools Feedback Software Research Software Customer Experience 74

Userpilot

OCTOBER 10, 2022

Is your product marketing strategy lacking inspiration? How did their product marketing strategy put their audience first? Product marketers define market positions, shape product messaging, and drive product pricing and customer retention strategies. Userpilot organizes webinars to teach users how to use new features.

Feedback Software 90

Feedback Software Research Software Product Research User Testing 90

Userpilot

APRIL 18, 2023

But how do you create a customer success strategy that works? In this article, we’ll show you how to build an effective customer success strategy that drives SaaS growth. A customer success strategy is beneficial to increase customer retention, boost customer lifetime value, expand WOM , and enhance your product experience.

Feedback Software 93

Feedback Software Analytic Tools Customer Experience User Testing 93

Alchemer Mobile

NOVEMBER 23, 2021

What strategies do you use to prioritize your product roadmap? We cannot be successful without somebody coding or building a product. I’m not saying you need to code, but it’s really important from a product perspective that you understand technology. ” What strategies do you use to prioritize your product roadmap?

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Technical Review Feedback Software Product Management Product Manager 245

Userpilot

SEPTEMBER 5, 2021

Are you looking for the best strategies on how to market software products? Marketing software products can be challenging with the abundance of tools out there saying they do everything for everyone. How is marketing for software products different? What does a software marketing strategy for SaaS looks like?

Feedback Software 52

Feedback Software Analytic Tools Research Software Software Review 52

Userpilot

SEPTEMBER 5, 2021

Are you looking for the best strategies on how to market software products? Marketing software products can be challenging with the abundance of tools out there saying they do everything for everyone. How is marketing for software products different? What does a software marketing strategy for SaaS looks like?

Feedback Software 52

Feedback Software Analytic Tools Research Software Software Review 52

Alchemer Mobile

AUGUST 6, 2020

12 Product Management Myths | Due to its murkiness, there are a few common myths that plague product management across industries and company size. During the webinar, Apptentive’s product team shares why it is important to listen deeply to your customers, and how you can use customer feedback to build a truly stellar product.

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Feedback Software User Testing Data Visualization Product Research 179

Userpilot

SEPTEMBER 29, 2022

Looking to try out new B2B customer engagement strategies to improve your product’s overall user experience and drive retention? In order to do this successfully, you need to have a solid customer engagement strategy in place. Host virtual customer engagement events such as webinars. What are customer engagement strategies?

Feedback Software 52

Feedback Software B2B Customer Feedback User Testing 52

Gainsight

FEBRUARY 29, 2024

When it comes to building long-term scalability and efficiency for their businesses, more and more SaaS companies are turning to channel and ecosystem partners as a critical strategy within their go-to-market programs. For IBM, its partner ecosystem is responsible for contributing over 40% of its software revenue.

Customer Experience 52

Customer Experience Technical Review Software Review Webinar 52

Userpilot

JANUARY 23, 2023

A successful customer retention strategy starts with effective communication – the right message to the right audience at the right time. Strategies you can use to lean on marketing segmentation for higher retention rates. The first strategy you can use is to tailor the onboarding process for each user persona.

Customer Experience 93

Customer Experience User Testing Feedback Software Customer Feedback 93

ProductPlan

JUNE 19, 2020

In our webinar Product Managers: Treat your Strategy as a Product , Hadrien Raffali discusses the importance of tracking market activity and tweaking plans accordingly. Watch the webinar, below! Watch the webinar, below! What does a Good Strategy Look Like? Companies don’t start with a product strategy.

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Product Strategy Strategy Research Software Technical Review 86

Gainsight

MARCH 15, 2023

For CS teams, efficiency means working smarter and doing more with less—accelerating the current drive toward digital strategies like community, self-service, and more. to discuss how businesses can become more efficient and fight uncertainty by leveraging digital strategy. They’re not a point-in-time strategy. Let’s dive in.

Customer Experience 52

Customer Experience Research Software Strategy Development Team Review 52

Userpilot

OCTOBER 24, 2023

TL;DR Resurrected users are individuals who were previously inactive but are now re-engaged as a result of a targeted retention strategy. The retention lifecycle framework helps you identify users according to their stage of the product journey and come up with relevant retention strategies. Who are resurrected users?

Customer Experience 81

Customer Experience User Testing Customer Feedback Onboarding KPIs 81

Alchemer Mobile

NOVEMBER 25, 2019

In this webinar, Robi Ganguly, CEO and Co-Founder, Apptentive and Ben Johnson, VP Mobile Strategy, Rightpoint will cover the essentials to have in place both pre- and post-launch in order to provide the best customer experience possible. Welcome to today’s webinar. What comes next is equally as important.

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Feedback Software Research Software User Testing Customer Experience 147

Userpilot

OCTOBER 18, 2021

Strategies – so you know which steps you should take on the way to higher, faster, and more sustainable growth. If you want your SaaS to grow sustainably, you should implement at least one of these strategies: adopting a product-led growth model, creating valuable and actionable content, in-app onboarding , exceptional customer care.

Analytic Tools 88

Analytic Tools Feedback Software Research Software Onboarding KPIs 88

Userpilot

JUNE 14, 2021

Are you looking to build a solid marketing automation strategy and don’t know where to start? In this article, I’ll cover what marketing automation is, how to set up an effective strategy for it, and go over some examples of how to use marketing automation at each stage of the user journey to drive product growth.

Feedback Software 52

Feedback Software Analytic Tools Strategy Marketing 52

Userpilot

MARCH 17, 2022

People are not likely to find value in a software product if they are left alone to figure everything out. End-user training is all about educating customers on what software offers and how they can maximize their usage. In-app guidance is one of the best ways to train customers, but you should have a strategy before you start.

Analytic Tools 103

Analytic Tools Feedback Software User Testing Customer Experience 103

Gainsight

MARCH 12, 2019

Just how accurate are online review aggregators, anyway? If you pull up Google or Yelp for a restaurant, say, you’ll get an aggregate of stars from one to five, the number of reviews counted, and any number of written reviews and qualitative feedback. So why should you care about SaaS reviews? You need SaaS reviews.

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Feedback Software Software Review Systems Review Data Visualization 73

Gainsight

JANUARY 4, 2024

Digital innovation is constantly shaping customer relationships, and Popmenu stands out for how it’s using Gainsight Essentials for its customer engagement and growth strategies. Carie Buchanan, CXO, and Savannah Greene, Director of Solutions Marketing at Popmenu , shared their approach during our Essentials Business Review webinar.

Analytic Tools 52

Analytic Tools Data Visualization Customer Experience Webinar 52

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Webinars of 2018. How to Run a Cross-Functional Quarterly Business Review. This webinar covers who needs to be involved, what you need to accomplish in every meeting, and much more.

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Webinar Blog Customer Experience Customer Feedback 71

Gainsight

DECEMBER 8, 2022

We’re sharing five actionable strategies from our Pulse Europe 2022 panel. This first strategy comes from Sonia Leighton, Chief of Customer Success at Arbor Education. Our second strategy is from Ky Ismet, Director of CS at Ometria. The third strategy comes from Mari-Frances Bentvelzen, SVP and GM at SAP Concur SMB.

Customer Experience 52

Customer Experience Analytic Tools Strategy Reporting Tools 52

Gainsight

MARCH 26, 2024

Now that she’s officially a Customer Success veteran, Filley’s frontline experience has left her with key insights and strategies to succeed as a CSM. These tools helped her gain alignment with customers—then demonstrate value at touchpoints like Quarterly Business Reviews.

Customer Experience 52

Customer Experience Customer Feedback Data Visualization User Testing 52

UX Planet

DECEMBER 11, 2023

As a student, you will also gain access to exclusive live webinars with prominent guest speakers. CDI Student Review(s): My friend Aliena Cai featured a review of CDI on her youtube channel last year. You can use the code ALIENA to get 25% discount for this certificate! Find it at this referral link.

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Technical Review Certifications Software Review Feedback Software 97

UX Planet

FEBRUARY 1, 2024

Why this Industry The finance industry presents a compelling opportunity for designing applications due to the significant and widespread challenges outlined in the problem statement. Swift data analysis ensures timely adjustments to my portfolio, adapting wealth strategies dynamically, and optimizing tax planning.

Analytic Tools 98

Analytic Tools Data Visualization Research Software Reporting Tools 98

Userpilot

JANUARY 17, 2023

It involves adapting your product to your customer’s ever-changing expectations through in-app surveys and review gathering, making it timeless. It can involve installations, integrating software, high-touch guidance, and a lot of support throughout the process. Create one code-free with Userpilot. Optimization.

Feedback Software 92

Feedback Software Research Software Onboarding KPIs Customer Experience 92

Userpilot

APRIL 21, 2024

We also share examples of different conversion paths and optimization strategies. build in-app experiences that increase product adoption and retention without coding). In addition to our blog, we host regular webinars where potential and prospective users can learn how to use Userpilot to solve specific problems.

Research Software 84

Research Software Feedback Software User Testing Reporting Tools 84

Userpilot

DECEMBER 19, 2022

Drive customer success: A detailed onboarding process is an invaluable part of your CS strategy , helping customers gain consistent value and satisfaction with your product. It can be as simple as using a UI element like the one below to ask for a positive review on any platform of your choice. Modal asking for a customer review.

Analytic Tools 94

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 94

Userpilot

JULY 15, 2022

Industry blogs, social media channels, influencers and subject matter experts, product review websites, and offline conversations contribute to the dark funnel. Due to the circuitous nature of this journey, analytics may be blind to some critical touchpoints influencing it. Product review sites. G2 Product reviews platform.

Analytic Tools 90

Analytic Tools Research Software Feedback Software Data Visualization 90

Userpilot

DECEMBER 19, 2023

With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. In this article, we will go over the responsibilities of a SaaS account manager and share tried-and-true strategies they can implement to drive product growth. Webinars are a great way to do just that.

Feedback Software 82

Feedback Software Analytic Tools Product Research User Friction 82

Userpilot

AUGUST 20, 2023

Userpilot’s new feature announcement , where users can register for an educational webinar to learn about the new functionalities. Improves customer retention as users are less likely to drop off due to frustration and facing too many unaddressed problems. But webinars also go very well with upcoming features. proactive help).

Data Visualization 73

Data Visualization Analytic Tools Feedback Software User Testing 73

eG Innovations

MARCH 5, 2019

Citrix Troubleshooting 101: Watch Webinar ». Is it due to the Delivery Controller? Is it due to the user’s workload? Is it due to the virtual/cloud platform? Is it due to storage? Helpful Resources: Webinar: Citrix Troubleshooting 101. Why is Citrix Slow? Where is the Issue? Is it on the client side?

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Reporting Tools Strategy Software Review Customer Experience 61

Userpilot

OCTOBER 16, 2022

Our 15 customer intimacy strategies include the following: Mapping the customer journey and listing all touchpoints to get a holistic view of the user journey. Host webinars to educate and interact with your audience. With Userpilot, you can apply these strategies without having to code. Product adoption rate formula.

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User Testing Feedback Software Research Software Analytic Tools 96

Userpilot

JANUARY 3, 2023

This article will discuss 10 actionable strategies to help you drive more customers by improving MQL to SQL conversion rate. MQL is a potential customer fit for your business, reviewed by the marketing team. The marketing team reviews and confirms the MQL before sending it to the sales team. Let’s dive in!

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User Testing Feedback Software Research Software Customer Experience 94