Userpilot

AUGUST 18, 2020

The choice of user retention tools available to SaaS businesses is completely overwhelming. This blog will explain the types of user retention tools so that you can take control. Well, maybe it’s due a revival – this time as an unofficial mantra for the SaaS sector. The best user retention tools…for you?

Analytic Tools 60

Analytic Tools Feedback Software User Testing Data Visualization 60

Gainsight

NOVEMBER 23, 2020

As the Customer Success function matures, it’s increasingly clear that Customer Success Operations (CS Ops) plays a critical role in driving effectiveness and efficiency just as Sales Ops does for the Sales function. Jeff is the Senior Manager of Customer Success Operations. . I was the “consumer” of CS Ops.

Analytic Tools 52

Analytic Tools User Testing Data Visualization Reporting Tools 52

Userpilot

MARCH 3, 2022

This includes market research (potential employers), understanding product strengths (your value to the customer), iterative development (subsequent drafts), or refining the UI (formatting). Careers in programming are a good springboard as are those in sales, customer service, or marketing.

Data Visualization 84

Data Visualization Analytic Tools Technical Advisors User Testing 84

Department of Product

MARCH 28, 2022

It is extremely difficult (and probably not advisable) to attempt to stay on top of all trends. It’s impossible for one person to do. And not all trends matter. For product people, we’re mostly interested in trends which impact the 3 core skill areas of product management: Technology Business Design So let’s tackle each of these separately.

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Technical Review Technical Advisors Reporting Tools Data Visualization 52

Userpilot

JULY 9, 2021

Continuous Discovery Habits by Teresa Torres teaches you how to set up a continuous discovery system within your organization with actionable exercises. Product-Led Onboarding by Ramli John and Wes Bush is a new book about how to implement user onboarding for the ultimate customer retention. Interviewing users and customers.

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Books Research Software Feedback Software Analytic Tools 98

The Product Coalition

JANUARY 5, 2021

Team up with the user experience people and run, for example, user journey or user story mapping workshops. Or invite stakeholders to Product Backlog refinement sessions to explain a user story’s value to the rest of the Scrum Team. Proven examples are user story mapping or product roadmap planning workshops. (It

Product Research 97

Product Research Technical Advisors Customer Experience User Testing 97

Mixpanel

MAY 5, 2021

Teams are praised whenever they release a new feature (or product) to their customers. He was the Growth Advisor in Residence at Greylock Partners, Growth Lead at Pinterest, and first marketer at Grubhub. He advised companies like Tinder, Hipcamp, Reddit, Canva, and Pocket. Why should you NOT keep this feature?

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Technical Review Analytic Tools Customer Experience Software Review 144

Intercom, Inc.

MAY 19, 2022

For the last couple of years, the pandemic has forced organizations to adapt and make changes in how they grow, provide support, and retain customers around the world. With the 2022 Customer Service Quality Benchmark Report , we wanted to look deeper than individual metrics. Declan Ivory , VP of Customer Support at Intercom.

Reporting Tools 104

Reporting Tools Data Visualization Feedback Software Customer Feedback 104

PMLesson's Ace the PM Interview

APRIL 19, 2020

If you have advised any of these people with tasks like product growth, pricing strategy, or market sizing, be sure to note that on your resume! Technical Skills While not always needed, technical skills are very much desired for most PM roles. Many companies have a bias towards PMs coming from a technical background.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

PMLesson's Ace the PM Interview

APRIL 19, 2020

If you have advised any of these people with tasks like product growth, pricing strategy, or market sizing, be sure to note that on your resume! Technical Skills While not always needed, technical skills are very much desired for most PM roles. Many companies have a bias towards PMs coming from a technical background.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

The Product Guy

AUGUST 30, 2017

We would regularly meet to discuss the features required, what the customers expected. In fact, our tests regularly failed. As we were getting closer to the end of the year, my senior vice president called me in, to review our progress against our goals. We were testing our code. I’m not a technical Product Manager.

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Technical Advisors Product Management Product Manager Technical Review 123

PMLesson's Ace the PM Interview

MARCH 1, 2020

I studied mathematics at UCLA, worked 2 summers as a software engineering intern at a Series E AdTech startup, and advised Metta World Peace (Ron Artest) as the product manager for his social basketball app, Gradelo. Due to the number of applicants, making it past the resume screen may rely on a bit of luck.

Research Software 52

Research Software Analytic Tools Reporting Tools Data Visualization 52

Imaginary Cloud - Design

JANUARY 30, 2020

Nevertheless, very little has been written about the user experience and the design aspects involved in this new way of accessing and visualizing data. This may be due to this new paradigm coming from, and still being restricted to, the realm of data scientists.

Data Visualization 103

Data Visualization Analytic Tools Research Software Feedback Software 103

Business of Software Conference

JULY 7, 2021

Paul writes: I’ve spent the best part of 30 years thinking about ways to help salespeople to get better, to develop more from their customer base and to have satisfying and enjoyable sales careers. The range of blueprints alone suggests that we should all be cautious about buying into one system or another.

Research Software 69

Research Software Technical Advisors Customer Experience Data Visualization 69

The Product Coalition

OCTOBER 21, 2019

As a project manager at an IT company working with many non-technical startup founders, our clients, I often get to resolve a variety of interesting issues that relate to technology and communication. We didn’t know either peculiarities of its legal regulations, or the local users’ culture and morals.

Technical Review 60

Technical Review Technical Advisors Research Software Agile 60

eG Innovations

JULY 2, 2021

John Worthington (Director – Customer Success, eG Innovations) and Richard Faulkner (Enterprise Solutions Architect, Conversant Group) presented on the topic: “ End-to-End monitoring for your Citrix infrastructures with a single pane of glass “. The concurrent user model works well for organizations with shift patterns, e.g. call centers.

Analytic Tools 105

Analytic Tools Reporting Tools Data Visualization Customer Experience 105

Gainsight

AUGUST 31, 2020

It is a stationary bike system built with a large screen at the front, enabling users to live stream or follow on-demand workouts at home. working on radar systems. I liked being that interface between what the company was building and what the customer needs.” Some of you may have heard of the Peloton Cycle.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Feedback Software 52

The Product Coalition

MARCH 21, 2018

A mentor advised me to think about three broad categories?—?the goals, status, how it fits into the overall picture for the product or product line. Its important to understand strengths and opportunities for the system?—?especially a vendor or system that can’t deal with bursts / spikes of usage) Quick wins?—?focus

User Testing 60

User Testing Technical Advisors Research Software Feedback Software 60

Modus Create

MAY 11, 2020

Then, let those people fail a bit through low cost pilots geared for testing minimally, and praise the learnings. One technique we use here at Modus and we advise for is the featureless roadmap – it helps teams to concentrate on objectives and outcomes rather than create granular pieces of deliverables that don’t fit together.

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Technical Advisors User Testing Technical Review Feedback Software 72

Usersnap

FEBRUARY 19, 2019

The customer finding it could damage your reputation. Negative online feedback is just a finger’s swipe away. It’s nice to have your customers testing the application. It is a cost-effective and real-world multi-platform testing approach. Crowdtesting is simply user testing through broader groups of people.

Reporting Tools 76

Reporting Tools Feedback Software Data Visualization Crowdsource 76

Userpilot

JULY 13, 2021

Too often, they are conflated with product tours , leaving the customer confused as to why they are being shown features they don’t need. SaaS companies use walkthroughs to onboard new users, highlight secondary features , and train new staff. There are 3 main areas in which SaaS companies use walkthroughs: New user onboarding.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Userpilot

JANUARY 5, 2022

Onboarding software is typically used to educate new users , demonstrate new features to advanced users, or train new hires. Instead, look for an onboarding tool that lets you segment users, communicate with them in-app, build help centers to support them, analyze their behavior and build interactive walkthroughs.

Analytic Tools 52

Analytic Tools Software Review Data Visualization User Testing 52

Mind the Product

DECEMBER 8, 2017

These include things like product components, price targets, user demographics, product volumes, operating life. By defining these early in the development process, a product designer can advise you on how to hit your targets, as well as point out things to avoid. There are many reasons to define your product specifications early.

Technical Advisors 73

Technical Advisors Certifications Customer Experience Wireless 73

Userpilot

APRIL 30, 2021

Rather than hiring a bunch of marketing people in-house and figuring out a process from scratch, it can sometimes be more cost-efficient to hire an agency, plug your business model into their existing systems, and press play. Content creation : the act of creating the content from scratch, often involving a research process.

Research Software 98

Research Software Marketing Technical Advisors Customer Experience 98

Mixpanel

MAY 26, 2020

Rohit Gossain: I started off my career in 2010 as a technical analyst working with a product manager. My team was doing more work around BI and reporting, so, in general, there wasn’t nearly as much knowledge around user behavior analysis. 2015 was when I saw a distinction emerge between real-time customer data and BI/analytics data.

Data Visualization 72

Data Visualization Analytic Tools Reporting Tools Information 72

Mixpanel

MAY 26, 2020

Rohit Gossain: I started off my career in 2010 as a technical analyst working with a product manager. My team was doing more work around BI and reporting, so, in general, there wasn’t nearly as much knowledge around user behavior analysis. 2015 was when I saw a distinction emerge between real-time customer data and BI/analytics data.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Information 52

eG Innovations

AUGUST 11, 2022

It includes the ability to monitor user experience – from logon time to application launch time to screen refresh latency so administrators can easily monitor and track if they are meeting their service levels (SLAs). He also covered: A walk-through of some troubleshooting case studies from user reported issues to diagnosis.

Analytic Tools 52

Analytic Tools Data Visualization Reporting Tools Research Software 52