Centercode

JUNE 24, 2025

Learn about delta testing Resources By Type  Blog  Ebooks & Guides  Events & Webinars  Case Studies  Podcast  Community Featured Content The Definitive Guide to Delta Testing What is delta testing and how are tech leaders using it to deliver customer insights throughout agile development?

User Testing

Centercode

JUNE 11, 2025

Learn about delta testing Resources By Type  Blog  Ebooks & Guides  Events & Webinars  Case Studies  Podcast  Community Featured Content The Definitive Guide to Delta Testing What is delta testing and how are tech leaders using it to deliver customer insights throughout agile development?

User Testing

Centercode

JULY 25, 2025

Learn about delta testing Resources By Type  Blog  Ebooks & Guides  Events & Webinars  Case Studies  Podcast Featured Content The Definitive Guide to Delta Testing What is delta testing and how are tech leaders using it to deliver customer insights throughout agile development? This guide has all the answers.

User Testing

Centercode

JULY 28, 2025

Learn about delta testing Resources By Type  Blog  Ebooks & Guides  Events & Webinars  Case Studies  Podcast Featured Content The Definitive Guide to Delta Testing What is delta testing and how are tech leaders using it to deliver customer insights throughout agile development? This guide has all the answers.

User Testing

Centercode

JUNE 27, 2025

Learn about delta testing Resources By Type  Blog  Ebooks & Guides  Events & Webinars  Case Studies  Podcast  Community Featured Content The Definitive Guide to Delta Testing What is delta testing and how are tech leaders using it to deliver customer insights throughout agile development?

User Testing

AB Tasty

OCTOBER 24, 2024

In this article, we’ll explore actionable strategies from the webinar to help you personalize to existing customers and drive growth through upselling and cross-selling—not just new customer acquisition. Likewise, if you’re offering a bundle or cross-sell, is your system prepared to handle it without disrupting the customer experience?

User Testing

Product Talk

AUGUST 6, 2025

This is the first installment—a webinar I recorded in June 2025 to share my progress up until that point. I do refer to a lot of detailed visuals in this webinar. I promise this webinar is not a sales pitch. The other issue I ran into is that I really need to embed this in my learning management system.

Artificial Inteligence

Gainsight

MARCH 31, 2025

In one case, Gainsight customer Tackle created a notification system that pulls data from product usage, support tickets, and more, so their CS team always knows exactly when to engage and when to step backavoiding awkward timing and missed opportunities.

Customer Experience

Alchemer Mobile

MARCH 18, 2021

While we encourage you to download the full guide and dive into the data, we also hosted a webinar revealing some of the key takeaways from the report if you prefer to digest information in video format. Almost all apps experienced significant change in their DAU due to COVID-19. Transcript. So make sure you do that.

User Testing

Alchemer Mobile

FEBRUARY 20, 2020

Whether a customer completes a purchase, leaves a review, or mentions your company socially, there is always an emotional state connected to their action. The risk of customer churn due to negative sentiment isn’t news to most companies, and many think they are capturing emotion and measuring sentiment across their digital experiences.

Feedback Software

Intercom, Inc.

FEBRUARY 20, 2018

All too often, onboarding is a finite project that’s owned by a single team (probably product or growth) and has a due date. Approaches consisting of demos, webinars, docs, videos, gifs and even short instructional UI copy all contributes to a great onboarding experience. This is absolutely the wrong way to treat your onboarding.

Customer Experience

Intercom, Inc.

JUNE 1, 2021

The most immediate change that took place due to the pandemic was the increased volume of customer or sales queries,” says Austin Guanzon, Overseas Manager and Product Specialist at Dialpad. “As Unlock the power of conversational support with our webinar.

Data Visualization

Alchemer Mobile

NOVEMBER 10, 2022

It provides the speed and efficiency mobile apps require for constantly changing products while maintaining the security and integrity of existing systems. Check out this webinar with our friends at Rightpoint talking about all of the steps product managers need to take after an app launch. Watch the full video here. Kin + Carta.

Feedback Software

Alchemer Mobile

NOVEMBER 25, 2019

In this webinar, Robi Ganguly, CEO and Co-Founder, Apptentive and Ben Johnson, VP Mobile Strategy, Rightpoint will cover the essentials to have in place both pre- and post-launch in order to provide the best customer experience possible. Welcome to today’s webinar. Getting your app up and running is only half the battle.

Feedback Software

Intercom, Inc.

DECEMBER 12, 2018

Zoom – webinars. One-on-one meetings and conference calls are Zoom’s bread and butter, but it’s also a damn fine tool for hosting webinars that can drive people to your website. Bonus: You can now enable visitors and users to register for webinars directly in the Intercom Messenger with our Zoom integration.

Analytic Tools

Alchemer Mobile

FEBRUARY 21, 2019

In our recently released 2019 Mobile Customer Engagement Benchmark Report , we reviewed data from over 1,400 unique iOS and Android apps across all app categories (from January 2018 to December 2018) to understand how customer engagement and interaction rates have changed over the past few years. That’s 20% growth year-over-year.

Data Visualization

Intercom, Inc.

DECEMBER 17, 2018

The research process for even small purchases can be long and difficult: there are reviews to read, content to consume, docs to check, and questions to be asked. Think about evergreen resources you could have your support team send to customers while your chat is winding down, like: Upcoming or previously recorded webinars. Blog posts.

Research Software

Userpilot

JUNE 19, 2023

What factors should you consider when choosing a SaaS learning management system to support your customers and employees? TL;DR A SaaS learning management system (LMS) is a cloud-based solution for delivering educational experiences. They should also support mobile learning and integrate with other organizational systems, like HR.

Analytic Tools

Alchemer Mobile

MARCH 11, 2021

Unfortunately, app store reviews are often the only easily-accessible place (aside from social media) for customers to air their grievances. There are systems and tools you can set up quickly and easily to get the most out of customer feedback such as: In-app surveys. Why is this? Love Dialog. Rating prompts. Message centers.

Feedback Software

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. For example, you can improve user experience with in-app guidance , enhance the customer support system, or release new features.

Feedback Software

Product Innovation Educators

MARCH 4, 2025

An AI system, properly implemented, doesn’t have these same motivationsit simply reports what it finds in the data. This discovery challenged a common assumption that machines would struggle with the emotional aspects of customer research due to their lack of human empathy.

Artificial Inteligence

Intercom, Inc.

FEBRUARY 20, 2018

All too often, onboarding is a finite project that’s owned by a single team (probably product or growth) and has a due date. Approaches consisting of demos, webinars, docs, videos, gifs and even short instructional UI copy all contributes to a great onboarding experience. This is absolutely the wrong way to treat your onboarding.

Customer Experience

Gainsight

MARCH 12, 2019

Just how accurate are online review aggregators, anyway? If you pull up Google or Yelp for a restaurant, say, you’ll get an aggregate of stars from one to five, the number of reviews counted, and any number of written reviews and qualitative feedback. So why should you care about SaaS reviews? You need SaaS reviews.

Feedback Software

Product Talk

DECEMBER 7, 2022

call center software used by internal customer representatives or inventory systems used by your colleagues), then your customers are your colleagues who use that software. Further reading: Product in Practice: Automating Customer Interview Recruiting at Zonar Systems. Most people will resist simply due to a fear of the unknown.

User Testing

Userpilot

FEBRUARY 26, 2023

In this in-depth review, we’ll explore the features, benefits, and limitations of Mixpanel Analytics and why you might need to find a better alternative for you. Let’s review its key features to understand what value it can add to your product’s improvement. Book a demo call with our team and get started!

Data Visualization

Productside

MARCH 24, 2025

From understanding community needs across the five boroughs to designing the physical space, choosing technologies, and planning operations, her job was to build and deliver a complex system that worked for real people. Scaling Is a Team SportBut Product Leads the Playbook Rachel prioritizes building systems. Its something you sharpen.

Analytic Tools

Gainsight

NOVEMBER 7, 2023

Customer data scattered across various systems, workflows bottlenecked by manual processes, and an overarching need for a more unified and efficient approach. Sana Benefits recently shared how it was able to overcome these challenges in its first year with Gainsight in a recent Essentials Business Review webinar.

Customer Communications

Userpilot

JULY 8, 2024

Examples of touchpoints at this stage include paid ads, blog articles, social media posts, marketing emails, webinars , customer reviews, and referrals. Webinars and events Webinars and life events are an excellent way to attract new customers. Customer journey touchpoints: Userpilot webinars.

Analytic Tools

Userpilot

JANUARY 8, 2024

Host product webinars to reach your target audience Develop webinar content that educates your audience on industry trends, common challenges, and how your product addresses these issues. Unless necessary, don’t put a price tag on the webinars; just gate the entry with a lead collection form.

Analytic Tools

Intercom, Inc.

FEBRUARY 10, 2022

So, we decided to host a webinar with three customer support experts and ask them what the biggest trends in customer support are and how they plan to tackle them – from budget cuts to increasingly disconnected tech stacks to employee burnout and turnover. Liam Geraghty: The second trend is that agility is no longer optional.

Reporting Tools

The Product Coalition

MAY 25, 2018

TL;DR: Webinar Product Backlog Anti-Patterns The third Hands-on Agile webinar product backlog anti-patterns covers common problems from out-dated and oversized tickets to the part-time proxy product owner and his or her idea repository. On June 5th, 2018 , the fifth webinar will address Sprint planning anti-patterns ??

Webinar

ProductPlan

MAY 22, 2020

” A key insight shared by Melissa Perri, CEO of Produx Labs and author of Escaping the Build Trap during our “Getting Started with Product Ops” webinar series. To learn more about building out a product ops team in your organization, check out our webinars on this topic.

Data Visualization

Userpilot

AUGUST 6, 2024

We covered actionable steps to build an effective system that converts users, drives product engagement , and leads to long-term growth. Referral : This final stage creates a growth loop by incentivizing users to leave good reviews and refer your product to others. This article breaks down what you need to know to get started.

Feedback Software

Intercom, Inc.

DECEMBER 20, 2018

Long story short, I’m interested in conversational marketing and getting automation systems processes for both of these teams to thrive. That type of qualification – or just getting the tire kickers out of the system – can help you be more productive and spend more time on the deals that close. Source: Sujan Patel ).

Outbound

Userpilot

MARCH 29, 2024

13 top examples of SaaS brand activations include: Userpilot hosts industry webinars to generate brand awareness. Tableau builds trust with potential customers on software review platforms. Through these webinars, Userpilot imparts knowledge that improves the work quality of its target audience. Dropbox referral program.

Branding

eG Innovations

JULY 2, 2021

Last week, we hosted a great webinar with our partner Conversant Group. A colleague and I were answering questions during the live webinar and we received a lot of questions. One of my favorite aspects of participating in these webinars is the high quality and breadth of questions that we receive from our attendees.

Analytic Tools

Userpilot

FEBRUARY 22, 2024

A good customer support system has several advantages, including: Customer satisfaction : Prompt and efficient support resolves issues quickly, minimizing frustration and boosting customer satisfaction. Competitive advantage : Customers stop doing business with an organization due to poor support.

Feedback Software