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Built for you: Behind conversation topics and custom reports

Intercom, Inc.

In previous episodes, we’ve talked about how customer feedback and cross-team collaboration play a crucial role in the features and updates we build here at Intercom. Or rather, two – conversation topics and custom reports. I mentioned at the start our company values: obsessesing over our customer success. Thomas: Awesome.

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Top 10 Customer Analytics Platforms for Product and Growth Teams

Userpilot

Are you struggling to make sense of scattered user data? The right customer analytics platform helps you uncover exactly how customers interact with your product: so you can spot issues early, optimize user journeys, and drive sustainable growth. Mixpanel – the best cross-platform customer analytics software.

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Best Resources for Customer Experience Analysts

Userpilot

This guide will introduce you to the best resources available for customer experience analysts, providing you with a curated selection of valuable materials to enhance your skills and knowledge. Looking to enhance user onboarding and overall customer experience? What does a customer experience analyst do?

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The Ultimate Guide to Embedded Analytics Requirements for 2025

Reveal

Whether you’re building internal tools or customer-facing products, embedded business intelligence (BI) brings the power of data for all users. Introduction to Embedded Analytics Embedded analytics delivers real-time data insights directly within the applications your teams or customers use every day.

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10 Things to Look for In a Session Replay Platform

Userpilot

Search and filtering capabilities Filters allow you to search for user sessions using specific criteria, such as date/time ranges, user properties, in-app events, and custom conditions. It means they can all work together to monitor user behavior, tighten feedback loops, and resolve user pain points quickly.

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Product Operations: Unlock Your Product Team’s Full Potential

The Product Coalition

At other companies, POMs are individual contributors who are responsible for core product operations duties like surfacing and investigating user issues, establishing quality programs, and implementing processes to drive efficiencies within the product org. Product Specialists (PS). Product Development Specialist (PDS). Data analysis.

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How to Become an Experience Strategist [+Tools and Resources]

Userpilot

TL;DR An experience strategist designs and optimizes user experiences across different touchpoints to enhance customer satisfaction and engagement. They combine insights from user research , data analytics, and design thinking to create cohesive and compelling experiences that align with business goals. Let’s dive in!