Userpilot

DECEMBER 3, 2022

While demos work great for products with a steeper learning curve, if your product is relatively easy to use and intuitive, make sure your freemium plan offers enough value to solve users’ basic JTBDs but limits its functionality to advance users to upgrade. You can tag and track feature usage with Userpilot. Here’s how.

Feedback Software 93

Feedback Software Analytic Tools Data Visualization Customer Feedback 93

Userpilot

JUNE 7, 2022

The next step was inviting interested users to test the beta version. A modal was triggered for a specific user segment and is inviting them to take part in beta testing. A real-life example where a modal was triggered inviting a user to take part in beta testing. Beta launch invitation. Here is a real-life example.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

Mixpanel

MAY 8, 2023

Multi-touch attribution in Mixpanel (now in beta) helps you decide how much credit to give the various channels a user interacts with on their journey to conversion (and hopefully retention) after they sign up for your product. Mixpanel allows marketers to compute this in dynamic ways—and with the added input of down-funnel product metrics.

Data Visualization 52

Data Visualization Analytic Tools Embedded Analytics Reporting Tools 52

Userpilot

MAY 3, 2023

The feedback you get will help you improve your product or service and can be an invaluable tool for targeting users for future campaigns or beta releases. You’ll need the basic plan and the add-on ($124). Launch surveys anywhere – within the app, in Messenger, via emails, etc., Intercom survey.

Data Visualization 79

Data Visualization Product Research Software Review Feedback Software 79

Userpilot

SEPTEMBER 22, 2021

You can set triggers, tags, and conditions to ensure your users get a good product experience. Thereafter, an upgrade to the basic plan will cost you $150 per month for up to 12,000 profiles. This tool helps to organize the feedback received by tagging responses in real-time and then responding to customers appropriately.

Analytic Tools 91

Analytic Tools Feedback Software Data Visualization Reporting Tools 91

Intercom, Inc.

SEPTEMBER 3, 2020

And that’s basically where we take all of those conversations and spend time trying to understand them. And we tag all of that and aggregate it so we can see all those trends and themes. We basically got loads of direct feedback where people were asking for Product Tours to be made available for mobile apps.

User Testing 212

User Testing Customer Feedback Feedback Software Research Software 212

UX Studio: Product Management

MARCH 19, 2021

Basic features are competing with each other, because resources are finite and you have to be very mindful of what to develop next. On the other hand, you can already shoot for real user feedback from your alpha / beta or live product users. Everything is very subjective, dependent on the feature price tag. Fun, projective game.

Product Research 109

Product Research User Testing Development Customer Experience 109

Amplitude

JUNE 29, 2017

Here are some options: Run beta tests that are only available to a select group of power users. Average or self-employed users can access “basic” features like tax prep and expense tracking while power or small business users can access more enhanced features like payment scheduling and inventory tracking. Balance feedback sources.

User Testing 87

User Testing Customer Feedback Customer Experience Feedback Software 87

Intercom, Inc.

OCTOBER 1, 2020

So it would be like, “Hey, we’re going to add tagging this week. So Ciaran is going to work on tagging on Wednesday, Thursday, Friday, because Eoghan is designing it Tuesday, and David is going to work on it Tuesday, Wednesday, Thursday,” or something like that.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Intercom, Inc.

OCTOBER 1, 2020

So it would be like, “Hey, we’re going to add tagging this week. So Ciaran is going to work on tagging on Wednesday, Thursday, Friday, because Eoghan is designing it Tuesday, and David is going to work on it Tuesday, Wednesday, Thursday,” or something like that.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Intercom, Inc.

MARCH 18, 2021

And so we thought a good baseline was to start with a few charts in our beta and hear feedback from customers to see where the key pain points were and what additional charts they wanted. At Intercom, we have tags, we have conversation data, and now we have conversation topics. Finding actionable insights with conversation topics.

Data Visualization 211

Data Visualization Reporting Tools User Testing Customer Feedback 211

Alchemer Mobile

OCTOBER 9, 2018

So let’s get started with the basics. We have a group at ADT called our Technical Assistance Group, and it’s our tag organization that all the customer issues get escalated to them to answer. I think one thing people struggle with is beta feedback. How do you gather customer feedback today? Katie: I’ll start.

User Testing 150

User Testing Customer Feedback Customer Experience Feedback Software 150

The Product Coalition

APRIL 25, 2022

With the note-taking tool, you can add properties such as: Create drop-down menu items Tag notes Tag people Add parent/child pages Add formulas Checklists Set deadlines Create templates out of existing note blocks In a thinly veiled jab at Confluence, Notion advertises itself as ‘a wiki that isn’t clunky’.

Analytic Tools 159

Analytic Tools Data Visualization Feedback Software Research Software 159

Userpilot

FEBRUARY 17, 2023

With Userpilot , you can track product usage, collect user feedback in-app and recruit beta testers with in-app messages. So instead of building the product with all its bells and whistles, secretly, in the confines of your company HQ (or garage), create its basic version with simple functionality and launch. Want to see how?

Product Research 93

Product Research User Testing Data Visualization Analytic Tools 93

Userpilot

OCTOBER 24, 2023

TL;DR Power users are the most engaged users, display high competence and often act as product advocates and beta testers. As a result, power users are usually more proficient at using the product and have a more in-depth knowledge of its functionality that goes beyond the basic features. This makes them perfect beta testers.

Data Visualization 92

Data Visualization Analytic Tools Customer Experience Customer Feedback 92

Userpilot

SEPTEMBER 2, 2022

Whether you choose the revolutionary or evolutionary approach to redesigning your product, you need to follow a few basic steps. To help you analyze the data and identify patterns, you can tag responses by using a theme or keyword. NPS response tagging in Userpilot. Tag features and see how users interact with your app.

Feedback Software 88

Feedback Software Research Software Analytic Tools User Testing 88

Userpilot

JANUARY 16, 2024

Not testing your MVPs An MVP (minimum viable product) is a basic version of your product that you can use to test your assumptions and get user feedback. Once you’ve built something that can be tested in the real world, it’s time to recruit beta users. Not testing your MVPs can lead to: Building the wrong product.

User Testing 89

User Testing Feedback Software Research Software Product Research 89

Userpilot

NOVEMBER 5, 2022

This basically means you can create a heatmap of what your users do in the product. You just need to tag them first. NPS response tagging in Userpilot. It is also a good opportunity to recruit beta testers for the future. Userpilot allows you to track how specific user groups interact with particular parts of the product.

Product Research 95

Product Research User Testing Customer Feedback Customer Experience 95

Userpilot

NOVEMBER 8, 2022

Basically, it involves tricking your users into believing the feature already exists so that you can watch if and how they engage with it. You can also use it to encourage users to join the beta testing program when the feature is finally ready. Userpilot allows you to tag features and track how users engage with them.

Product Research 92

Product Research Feedback Loop User Testing Feedback Software 92

Intercom, Inc.

MAY 12, 2020

Like you said, it’s basically a real, human connection. Let’s roll them out, let’s do extended betas, let’s see which one performs.” It’s pretty basic and fundamental in a bunch of ways. You can send messages and reply to people and talk and tag conversations and so on.

User Testing 173

User Testing Product Research Customer Experience Customer Feedback 173

Userpilot

OCTOBER 12, 2023

Starts at $249/month and includes features like trends, funnels, retention analysis, surveys (250 responses/month), an NPS dashboard, up to 10 user segments, 15 feature tags, and access to third-party integrations (except HubSpot/Salesforce). Here’s an overview of CrazyEgg’s pricing tiers: Basic. Source: CrazyEgg.

Data Visualization 99

Data Visualization Analytic Tools Feedback Software Reporting Tools 99

Userpilot

SEPTEMBER 23, 2022

It is popular among innovators and early adopters who make excellent beta testers and will help you grow your product. You can use a tool like Userpilot and track how specific user segments engage with your app using feature tagging and events tracking analytics. Maker’s Product Hunt launch plan. Track product usage with Userpilot.

User Testing 59

User Testing Product Research Feedback Software Framework 59

Intercom, Inc.

FEBRUARY 25, 2019

Our product team talks to our customer support a lot, and when they talk to our customers through Intercom, they tag conversations with a feature request, a bug or the team that owns that part of the product. Basically, you can give people autonomy, or you can keep control. Beta can take a week, two weeks or a month.

Onboarding KPIs 160

Onboarding KPIs Customer Experience Naming Engineering 160

Intercom, Inc.

OCTOBER 29, 2020

We were working together as consultants, where we basically designed and built software for other people. And it basically said, “Hey, we’re the team from Exceptional, what would you like us to work on?” We came out of private beta on January 27th, 2012, where we announced that we’d raised a million dollars.

Feedback Software 209

Feedback Software Research Software Reporting Tools User Testing 209

Gainsight

APRIL 29, 2019

We set up ways to tag different issues that come in so Product can find them easier, and we also make sure CS adds a lot of detail around the customer feedback they track. Q: How should Product and CS teams work together to find the right customers for beta offerings? How are we expanding that market? What do we do about it?

User Testing 14

User Testing Customer Experience Feedback Software Customer Feedback 14

Userpilot

AUGUST 28, 2019

So he adds in tagging functionality. Jim’s tagging functionality does the exact opposite. A basic feature audit looks a little like this: Image Source. We also recommend signing up to the beta of this feature auditing software. Jim believes that his users want to better organize their inbox.

Research Software 91

Research Software User Testing Analytic Tools Customer Experience 91

Usersnap

AUGUST 26, 2021

Types of customer feedback CSAT (Customer Satisfaction Score) NPS (The Net Promoter Score) CES (Customer Effort Score) Beta user feedback Who should collect customer feedback? Beta testing. Beta user feedback helps to reveal those gaps. Headers and closed-ended questions are the basic structure of a survey.

Feedback Software 119

Feedback Software User Testing Customer Feedback Data Visualization 119