Userpilot

MARCH 15, 2023

The three main data types for tracking user activity include in-app product interactions, user activity across the customer journey, and in-app user behavior flow data. Monitor user activity across the customer journey to see how users reach milestones, such as achieving activation. Tracking features and events in Userpilot.

Analytic Tools 95

Analytic Tools Data Visualization Customer Experience Customer Feedback 95

Userpilot

DECEMBER 6, 2022

Take both positive and negative feedback seriously; they are equally important to building fantastic customer experiences. UX research insights are important to the product design process because they help to: Create a customer-focused product. Improve customer experience and customer satisfaction level.

Data Visualization 96

Data Visualization Customer Feedback User Testing Feedback Software 96

The Product Coalition

JULY 8, 2021

It’s an environment where technology can learn to think like a human, make the best decisions, and predict the most likely future. With this basic understanding of NLP, let’s dive deeper into how financial companies can leverage this technology to improve customer experience and decision-making in financial services.

Data Visualization 154

Data Visualization Reporting Tools Analytic Tools Banking 154

Userpilot

MAY 30, 2023

When it comes to customer experience survey best practices you have to consider the timing, placement, wording, and the right audience segments, among other things. In this article, we’ll share 15 of our survey best practices to help you factor in the aforementioned and make the most of customer feedback.

User Testing 95

User Testing Product Research Customer Feedback Feedback Software 95

Userpilot

FEBRUARY 3, 2023

Effective customer analysis is the key to business success. Understanding customers’ unique needs and expectations allow companies to better meet these needs. From marketing campaigns to onboarding programs, catering your product experiences to your customers improves satisfaction and retention rates.

Analytic Tools 97

Analytic Tools User Testing Research Software Feedback Software 97

Userpilot

DECEMBER 12, 2022

A customer engagement dashboard is invaluable for interpreting customer data and making the right business decisions. A customer engagement dashboard helps you collect customer engagement data in one place, providing an instant overview of user interactions with your product. What is a customer engagement dashboard?

Data Visualization 93

Data Visualization Onboarding KPIs Dashboard User Testing 93

Userpilot

AUGUST 31, 2023

TL;DR Heap is a data insight platform that helps you analyze customer behavior data. Heap is a no-code data analytics platform that empowers you to easily gather, analyze, and visualize customer behavior data and insights. Set up custom events using Google Tag Manager. What is Heap?

Data Visualization 92

Data Visualization Analytic Tools Feedback Software Reporting Tools 92

Userpilot

JULY 26, 2022

Are you thinking about using qualitative feedback to gauge the success of your SaaS business? While some product managers focus solely on quantitative data, one can argue that qualitative data is just as important because it reveals what customers feel about a SaaS product. You’re not alone. Get a Userpilot demo !

Feedback Software 97

Feedback Software User Testing Research Software Customer Feedback 97

Userpilot

FEBRUARY 1, 2022

Userpilot is a great alternative to Appcues that offers the same features as Appcues but for a much lighter price tag and with more customizations and functionalities. We’ve made Userpilot easy to use, designed for teams that want access to simple and complex user onboarding with more freedom, control and customization.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Reporting Tools 97

The Product Coalition

FEBRUARY 29, 2024

Chapter 1: Unveiling the LLM Landscape Think of LLMs as language ninjas trained on massive datasets to understand and generate human-like text. While this guide focuses on choosing LLMs for user-facing applications (think chatbots, writing assistants), remember they can also revolutionize internal tasks like report generation or data entry.

Artificial Inteligence 126

Artificial Inteligence Data Visualization Reporting Tools Research Software 126

Mixpanel

MAY 2, 2023

This makes it seamless to do things like join attribution data with in-product engagement so you can see how truly valuable your acquisition channels are for bringing in healthy customers. These features will sound familiar to anyone who’s used traditional web analytics tools like Google Analytics. That’s where event analytics comes in.

Data Visualization 119

Data Visualization Analytic Tools Embedded Analytics Marketing 119

Userpilot

MARCH 9, 2023

Before you rush into creating a product thinking people will love it, it pays to perform a product-market fit analysis. TL;DR Product-market fit is where your company’s target customers purchase, use, and speak about the business’s product enough that it grows and is profitable. What is product-market fit?

User Testing 95

User Testing Product Research Product Marketing Customer Feedback 95

Userpilot

MARCH 21, 2024

When done properly, learning how to optimize customer activity cycle can build lasting relationships and drive growth. Let’s explore the customer lifecycle, its role in SaaS, and the key strategies to enhance each stage of the cycle. Customer lifecycle management helps you sustain growth by building a loyal customer base over time.

User Testing 101

User Testing Analytic Tools Research Software Feedback Software 101

Userpilot

AUGUST 20, 2023

Proactive customer service goes beyond solving problems. With customer service, we often think about solving problems as they come. But, its actual purpose is to prevent problems from happening—leaving little friction in the customer experience. Kommunicate’s interactive walkthroughs for proactively onboarding customers.

Data Visualization 78

Data Visualization Analytic Tools Feedback Software User Testing 78

Userpilot

MARCH 28, 2024

Armed with such insights , teams can better prioritize product initiatives to deliver more customer value faster. This leads to higher customer satisfaction , retention, and translates into overall product success. To conduct any analysis, you must collect user behavior data, which is done by tagging events and features.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

APRIL 8, 2022

Userpilot is a digital adoption platform that allows teams to build custom user onboarding experiences without any coding. The checklist builder in Userpilot offers greater theme customization; you can also trigger more action tasks than in Appcues, and localize them. They offer basic customization and very limited analytics.

Analytic Tools 97

Analytic Tools Data Visualization Software Review Customer Experience 97

Userpilot

JULY 26, 2022

SaaS businesses tend to have heterogeneous customer bases, which means you will probably have customers with different needs. Goals in SaaS are conversion points along the customer journey that you want your users to reach. A goal is like a milestone that you want your customers to reach. What are goals in SaaS?

Customer Feedback 93

Customer Feedback Customer Experience User Testing Feedback Software 93

Userpilot

DECEMBER 22, 2022

Churn happens when a customer stops doing business with you. Bad customer experience. Poor customer service. Customer churn prediction is the practice of using customer behavior data to predict users that are at risk of churn. Track customer behavior in-app to gain insights into user attrition trends.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software User Testing 93

Userpilot

JANUARY 12, 2023

Enhanced user engagement helps to: Increase your base of loyal customers. Increase customer retention rate. Use feature tags, Heatmaps, and NPS. Use an onboarding checklist to engage new customers. Celebrate customer success. Reward loyal customers. Three ways to do it: Feature tagging.

Feedback Software 97

Feedback Software Analytic Tools Customer Experience Customer Feedback 97

Userpilot

JANUARY 31, 2023

How to prevent churn by identifying at-risk customers? In SaaS, you can grow your revenue only if your churn rate is low, so retaining at-risk customers is crucial. In this article, we will discuss the ins and outs of at-risk customers, how to detect them, and five actionable strategies to help you prevent churn.

Customer Feedback 97

Customer Feedback Feedback Software Customer Experience User Testing 97

Userpilot

OCTOBER 31, 2022

Want to analyze customer needs in a way that will benefit your business? In this article, we feature the nitty-gritty of customer needs — from the fundamental meaning and types of customer needs to the most efficient method for conducting a customer needs analysis and acting on customer data for business growth.

Data Visualization 96

Data Visualization Analytic Tools User Testing Feedback Software 96

Userpilot

JUNE 5, 2023

TL;DR The SaaS conversion funnel is a visual representation of your ideal customer journey from awareness to product adoption and revenue expansion. Unlike both funnels above, the conversion funnel runs through the entirety of the customer’s life cycle. to acquire each new customer? SaaS Conversion Funnel.

Analytic Tools 78

Analytic Tools Onboarding KPIs Data Visualization Customer Experience 78

Userpilot

JULY 7, 2022

Without customer stickiness: You’ll find it impossible to generate brand advocates. Customer retention will be harder to improve. You won’t be able to engage customers with your product. For all these reasons, we’ve built this guide on how to drive stickiness and use it to improve customer loyalty.

Research Software 95

Research Software Feedback Software Customer Experience User Testing 95

Userpilot

JANUARY 3, 2023

There are three reasons you might get a negative NPS result: The product has a bad product-customer fit and attracts the wrong audience. Customer service is outdated, inefficient, and annoys customers. Tag your NPS responses, find a common pattern, then reach out to detractors to get more information. Passives (6-8).

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Research Software 97

Userpilot

FEBRUARY 4, 2021

It’s your responsibility to start personalizing the experiences you offer to your soon to be customers. The ingredients you need for your contextual email automation strategy: events, tags, scores, goals/milestones, JTBD and the ‘’magic powder’’. This is when the user becomes your customer. Well, wait a minute.

Analytic Tools 98

Analytic Tools User Testing Customer Experience Events 98

Userpilot

OCTOBER 17, 2023

Customer insights provide intelligence and analysis about customer experience, activities, and preferences. Therefore, they are vital for effective product strategies and ensure resource allocation aligns with customer needs. Analyzing customer service data to identify common issues and queries among new users.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Research Software 88

Userpilot

AUGUST 14, 2023

Which determines if you’ve achieved product-market fit by asking customers how disappointed they would be if they could no longer use your product There are eight customer satisfaction survey examples, including: The rating-scale survey questions. Quantify customer expectations with a free customer satisfaction survey.

Product Research 85

Product Research Data Visualization Analytic Tools Feedback Software 85

Userpilot

OCTOBER 24, 2022

Looking for an NPS program to collect customer feedback and improve their experience with your SaaS product? Net Promoter Score (NPS) is one of the most widely used metrics to measure customer experience. To build an NPS program for your SaaS product, you need to first segment customers and decide who to survey.

Feedback Software 96

Feedback Software Analytic Tools Research Software Software Review 96

Userpilot

AUGUST 26, 2022

If not, you’re probably finding a hard time getting responses from your customers. User feedback is quantitative and qualitative data provided by customers about what they think about a product and how many of them feel the same way. Allow customers to leave feedback of their own accord. Let’s get started!

Feedback Software 84

Feedback Software Customer Feedback User Testing Analytic Tools 84

Userpilot

SEPTEMBER 12, 2022

Do you know that customer touchpoints can exponentially influence product growth ? They can contribute to every stage of the customer journey and uncover insights into customer relationship management. So let’s dive into details and learn from examples of what customer touchpoints are.

Analytic Tools 97

Analytic Tools Feedback Software User Testing Customer Experience 97

Userpilot

MARCH 23, 2023

It saves you time, ensures consistency, and enables easy customization to fit your unique needs and branding. In this blog post, we’ll discuss different NPS survey questions and best practices to collect valuable feedback from your customer base. Tag NPS responses and look for recurring patterns to find the most common issues.

Product Research 91

Product Research User Testing Feedback Software Customer Feedback 91

Userpilot

JUNE 20, 2023

When users trust your product, they’re more likely to stick around and become loyal customers who attract other customers. Some effective strategies for building user trust include: Mapping the customer journey to understand the difficulties users face as they progress through your app. Customer journey mapping.

User Testing 95

User Testing Customer Feedback Customer Experience UX 95

Userpilot

MARCH 19, 2024

Constant UX optimization is important because it improves user satisfaction , improves user engagement metrics, and drives customer loyalty. Userpilot can help you track customer experience metrics, collect user feedback, and run A/B and multivariate tests to improve your user experience. Refine your product copy with AI.

Customer Experience 97

Customer Experience User Testing Research Software Feedback Software 97

Userpilot

JANUARY 30, 2023

This article features all the nooks and crannies that will help you learn how to analyse the customer journey using behavioral analytics. It delves into the process of collecting customer behavioral data for SaaS and explores real-life examples of how to act on all the data. Use Userpilot’s feature tagging to identify unused features.

Analytic Tools 94

Analytic Tools Data Visualization Customer Feedback Feedback Software 94

Userpilot

FEBRUARY 26, 2023

The customer success renewal playbook is central to keeping the incoming stream of recurring revenue flowing. Thanks to the subscription economy of SaaS companies, high customer retention is vital to staying afloat and enjoying growth. Examining user activity and customer interaction to identify and eliminate friction points.

Feedback Software 93

Feedback Software Analytic Tools Customer Experience Customer Feedback 93

Userpilot

NOVEMBER 19, 2023

Learning how to improve cross-selling will let you tap into customer potential, provide additional value, and boost long-term retention. It’s much easier to sell to existing customers than to win over strangers, but how exactly do you cross-sell to SaaS users? Improves customer retention. Book a demo to explore more.

Analytic Tools 82

Analytic Tools Feedback Software Data Visualization Reporting Tools 82

Userpilot

JULY 27, 2021

NPS (which stands for Net Promoter Score) is a survey based on a 0-10 scale to measure customer loyalty with a product or service. NPS scores help you identify dissatisfied users, and the qualitative feedback data helps you focus on specific problems customers have that you need to address. What should we improve? How to calculate NPS?

Feedback Software 98

Feedback Software Analytic Tools Product Research Onboarding KPIs 98