Intercom, Inc.

JANUARY 21, 2020

The results shows us the value of taking a principled approach to writing text for mobile apps – because product design is still all about the words. I use apps for everything from movies and music to weather and maps. Outliers at the top end include Google Maps (44%), Paypal (47%), and Uber (50.5%.). That ranges from just 3.5%

Research Software 291

Research Software User Testing Data Visualization Customer Experience 291

The Product Coalition

OCTOBER 30, 2020

Using Value Stream mapping for process improvements Continue reading on Product Coalition ».

Agile 122

Agile 122

The Product Coalition

JUNE 3, 2021

The Map is Not the Territory When you’re visiting a national park, the crinkled map in your pocket does not fully represent the majesty in front of you. The map is not an accurate 1:1 representation of the territory, but it is invaluable as you try to find your way back to camp. That’s what maps are?—?a

Feedback Software 172

Feedback Software Data Visualization Research Software User Testing 172

The Product Coalition

JUNE 23, 2022

Let’s discuss why story mapping is needed to create a shared understanding of how your team can focus on the right user stories. in the middle of the summer heat, with no digital or paper map, you would rightfully tell me that I was a mad man with a death wish. Guide and document these conversations using something called a Story Map.

Product Management 146

Product Management Product Manager Customer Experience Document 146

Userpilot

OCTOBER 6, 2023

Here, your goal is to offer a smooth first-time user experience as they explore and realize the value of your product. As a marketer, your job is to deliver value through in-app communication and sales-enablement content to address specific objections. Review stage (BoFu). Purchase decision stage (BoFu). Userpilot ’s blog.

B2B 102

B2B Analytic Tools Feedback Software Data Visualization 102

Johanna Rothman

SEPTEMBER 14, 2020

And, sometimes, managers work “alone” to deliver value. How long does it take you to deliver your value? Personal Value Stream Map showing 3 items. This value stream map shows only 3 work items. Separate each item into its own stream. That's your personal cycle time.

Data Visualization 114

Data Visualization Product Research Feedback Loop Management 114

CardBoard

AUGUST 7, 2023

Then we’ll show you how they fit into the bigger picture – the value stream. It typically follows a simple template: As a [type of user], I want [an action] so that [a benefit or value]. Why: This is the benefit or value that the user will gain from the feature. What are the 3 C’s of Agile User Stories?

User Testing 52

User Testing Agile Customer Experience Customer Feedback 52

Roadmunk

SEPTEMBER 5, 2023

Reduce inefficiencies, increase product quality, and foster a culture of continuous improvement by value stream mapping your processes.

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Roman Pichler

DECEMBER 7, 2021

Take the example of Sonos, a wireless hi-fi system that allows people to enjoy music by providing easy access to a range of streaming services. But no matter how a product is classified, it must create value for its users—or it is doomed. To be desirable, a product has to solve a specific problem or offer a tangible benefit.

Artificial Inteligence 241

Artificial Inteligence Vision Wireless User Friction 241

The Product Coalition

MAY 19, 2020

Research streams Our goal was set: evaluate a new football app in a real-life context. In order to find answers, we’ve defined two separate research streams for these groups of questions. These research streams operated independently on the field to ensure unbiased findings. UX studio organized and led Stream 2: UX evaluation.

Research Software 78

Research Software Feedback Software User Testing Product Research 78

Userpilot

SEPTEMBER 25, 2023

Even the most successful ones have sales teams to close deals with high-value customers. Start building your PLG motion by mapping out your funnel. Once this happens, they ensure that users experience the product value to convert them into paying customers. A PLG motion. Product-led growth (PLG) vs. sales-led growth?

Analytic Tools 96

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 96

Agile Velocity

FEBRUARY 8, 2021

Value stream mapping is a common practice in the Agile space because it allows leaders and stakeholders to see where the flow of value delivery is slowing down and exposes opportunities to create better alignment across teams. Overview of Value Stream Mapping. How do you do this?

Agile 105

Agile Reporting Tools Data Visualization Weak Development Team 105

Johanna Rothman

FEBRUARY 27, 2024

Read See and Resolve Team Dependencies, Part 1: Inside the Team for a value stream map where the team separates code review from their flow of work.) And the more a team collaborates (see Measure Cycle Time, Not Velocity ), the faster the team can proceed. That changes the questions teams often ask themselves.

Product Research 83

Product Research Software Review Feedback Software Feedback Loop 83

The Product Coalition

MARCH 14, 2023

Lean product development is a methodology that emphasizes reducing waste and maximizing value in the product development process. According to Eric Ries, the author of “The Lean Startup,” “Lean thinking defines value as providing benefit to the customer; anything else is waste.” This is where lean product development comes in.

User Testing 112

User Testing Feedback Software Product Research Development 112

Johanna Rothman

DECEMBER 11, 2018

The form of data I request is a value stream map. The maps expose the various problem(s). This map is a genericized map, not a real client map: Note a few things about this map: The actual work doesn't take a long time, maybe a day or so. Well, logic doesn't seem to work for me.

Data Visualization 76

Data Visualization Software Review Management Management 76

UX Studio: Product Management

APRIL 27, 2020

Research streams. In order to find answers, we’ve defined two separate research streams for these groups of questions. These research streams operated independently on the field to ensure unbiased findings. Stream 1 focused on longer adoption of the app while Stream 2 collected intercept insights about first-time users.

User Testing 83

User Testing Product Research Research Software Feedback Software 83

Intercom, Inc.

MARCH 25, 2021

For businesses to grow, they must rise above the constant stream of issues and deflection strategies and shift to a proactive CX approach. If you enjoy the conversation and don’t want to miss future episodes, just hit subscribe on iTunes , stream on Spotify , or grab the RSS feed in your player of choice. It’s sustainable.

Customer Experience 181

Customer Experience User Testing Customer Feedback Product Research 181

The Product Guy

JULY 30, 2020

A tool to support product managers is stakeholder identification and how this results in a stakeholder map. Sometimes, in smaller businesses, PMs can achieve what they need with writing user personas or user profiles and doing stakeholder mapping is not necessary. Firstly, who is a stakeholder for the product ? An example below.

CTO Coach 156

CTO Coach Customer Experience Software Review User Testing 156

Johanna Rothman

MARCH 5, 2020

Have you measured your value stream to actually see your cycle time? See a “blank” value stream map in Measure Cycle Time, Not Velocity. Here's what this team's value stream map looked like for just one feature. They hadn't discovered the problem in this value stream.

Product Research 88

Product Research Feedback Loop User Testing Software Review 88

Tyner Blain

MARCH 31, 2024

” questions displace the more important questions of “what value will the first version create and for whom?” I believe the leaders expected me to use the Eisenhower matrix as a prioritization tool to map importance and urgency of all of the problems to build a prioritized list. “Now | next | not yet | never.”

Weak Development Team 59

Weak Development Team Customer Experience Product Research Leadership 59

Intercom, Inc.

FEBRUARY 25, 2021

Bobby Stapleton , our Senior Manager of Customer Support for North America, recently caught up with Annette to chat about getting to know the customer and why personas and journey mapping are the perfect tools to do it. Customer mapping is the backbone of the customer experience. How to put the “customer” in “customer experience”.

Customer Experience 211

Customer Experience User Friction User Testing Customer Feedback 211

Mind the Product

MARCH 21, 2019

Get dirty with your data and map out your user journey with conversion rates. Set your company’s north star goal, ideally something that quantifies the magic moment when your users’ experience your product’s core value and are hooked for life. Know Your Strategic Goal. Model the Funnel. Define Your North Star Metric.

Framework 185

Framework Customer Experience User Testing Data Visualization 185

The Product Guy

JULY 16, 2020

For this, we need to lay certain foundations in our way of relating to each other, and for me, these have been the six essentials that I have learned during this time, and I would like to share with you: Mapping the influences. Some map them to a drawing and paste it on a wall, just like those TV series to solve mysteries.

Startups 162

Startups Enterprise Product launches Product Management 162

Product Talk

OCTOBER 10, 2018

It’s not just about shipping features, but about creating value for both our customers and our businesses. As we evolve toward outcomes, it’s not just about shipping features, it’s about creating value for both our customers and our businesses. Maps force us to get more concrete, more specific. There are many types of maps.

Product Research 235

Product Research User Testing Research Software Feedback Software 235

Johanna Rothman

MARCH 12, 2019

Here are some ideas: Your customer is “down the hall” If your customers are part of your organization, you might have more opportunities to engage them and invite them into your team, specifically to create a user story map and workshop stories. Maybe a map is enough, but that's not my experience.

Customer Experience 67

Customer Experience User Testing Customer Feedback Agile 67

UX Studio

APRIL 19, 2024

To watch the Barcelona live stream, you need to log in. The stadium map is standard practice for all clubs, so it’s not surprising that both Real Madrid and Barcelona have one. This may disappoint fans who want to watch the live video of the reconstruction. Barcelona, in contrast, allows you to choose between 2 ticket categories.

Data Visualization 87

Data Visualization User Testing Customer Experience Reporting Tools 87

Johanna Rothman

JULY 23, 2020

” Clare decided to use the value stream map in Measure Cycle Time, Not Velocity. When you see the wait times and the queues of work with value stream maps or a kanban board, you can decide what to do. They rarely achieved their acceptance criteria. They called this undone work “technical debt.”

Agile 91

Agile Technical Review Software Review Systems Review 91

Johanna Rothman

SEPTEMBER 4, 2019

Here's how to measure cycle time: I like to use a value stream map to see the wait times and work times. Map the Value Stream for a Collaborative Team. Map the Value Stream for a Team Where People Work as Individuals. Add all the work times together. The people work as individuals.

Software Review 77

Software Review Feedback Loop Agile Testing 77

The Product Guy

JULY 2, 2020

However, one thing which needed refining with all this was the ability to communicate effectively to anyone at any time and therefore manage expectations better, leading your team to success and most importantly allowing your team to strive and deliver value. This result? Each Session of the program runs for 6 months with paired individuals….

User Testing 180

User Testing Product Research Customer Experience Data Visualization 180

Johanna Rothman

APRIL 20, 2022

She showed him the value stream map above. That's great value for the money. Your value stream map doesn't have to be perfect for everyone to see the problem of delays. That means people are busy all the time, but on their work, not on the flow of the team's work. ” Suzanne nodded.

Customer Experience 79

Customer Experience Consulting User Testing Product Research 79

Johanna Rothman

NOVEMBER 1, 2021

You might want to show them a value stream map for this decision: See Why Minimize Management Decision Time. When we placate leaders, we allow them to create our dependence on their decisions. Instead, set a context where you and your meeting colleagues can make decisions without needing the leader.

Leadership 85

Leadership Consulting Information Management 85

Surya Suravarapu

MARCH 12, 2020

Business value is related to many factors, such as customer satisfaction, retention, and new acquisition. The elephant that rarely comes up, however, is how different systems contribute to business value, and how this value interacts with these other architectural attributes. Zoom-in on ‘Why’. Repetition works.

Analytic Tools 52

Analytic Tools Feedback Software Product Management Product Manager 52

Userpilot

FEBRUARY 29, 2024

Customer analytics deliver many benefits for companies, such as improving customer satisfaction , driving customer loyalty , and increasing customer lifetime value. By collecting and analyzing customer data, businesses can create personalized experiences for customers, making customers feel both valued and understood.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Reporting Tools 97

The Product Guy

APRIL 23, 2019

Does it add value? Some techniques would be conducting ethnographic interviews, user interviews and impact mapping. Let’s explore more on impact mapping. I am choosing impact mapping as I have seen some product and design teams tend to move too quickly to solutions. What is your motivation for building this product?

Product Research 141

Product Research User Testing Customer Experience Customer Feedback 141

Johanna Rothman

JANUARY 6, 2023

The value stream map can help teams address their internally-caused delays, but not the external delays. The more the team can collaborate to manage their risks and deliver value now, the less they need project managers. However, most teams I know cannot assess their risks themselves.

Agile 109

Agile Management Management Customer Experience 109

Department of Product

SEPTEMBER 28, 2023

Other streaming services have offered similar features in the past but they’ve never really taken off with consumers. The new voice capabilities include the ability to create audio speech from text and pose serious existential questions for startups like ElevenLabs, whose entire value proposition is based upon the same use case.

Research Software 52

Research Software Analytic Tools Reporting Tools Data Visualization 52

Agile Velocity

SEPTEMBER 17, 2020

Utilize high-quality, tailored training your leaders will value (training to equip them for leading an Agile organization). Teams improving continuously to deliver value more effectively (Value delivery) . Team members seek ways to help each other to complete high-value items (Quality).

Agile 119

Agile Customer Experience Leadership Feedback Software 119