article thumbnail

From vanity to value: How Intercom conducts NPS surveys

Intercom, Inc.

“First developed in 2001 by Fred Reichheld, NPS quickly became a key metric in all sorts of industries, an agreed measure of customer loyalty” First developed in 2001 by management consultant Fred Reichheld, NPS quickly became a key metric in all sorts of industries, an agreed measure of customer loyalty.

article thumbnail

Paying It Forward

Mironov Consulting

COVID, global supply chain issues, war in Ukraine, inflation, energy supply disruptions, virtual currency meltdown… pick your precipitating event.  A I remember major tech downturns in 1985, 1992, 2001 and 2008.  Especially  Especially 2001.  I Feels like 2008 to me.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Why Marketing Should Go Agile

Pragmatic Marketing

Marketing has changed more in the last five to seven years than at any other time during my career. Despite all this change, many of the core processes of marketing remain unchanged. Some marketers, including myself, are taking a different approach—one based on agile development. What Is Agile Marketing?

Agile 70
article thumbnail

Why Scrum? A Product Owner’s Guide to Agile Success

CardBoard

We’ll explore the roles, artifacts, and events that make Scrum what it is. Scrum Events: The Rhythm of Work Scrum is structured around regular events for planning, review, and retrospection. The Five Principles of Scrum: The Foundation of Success Scrum is more than just a set of roles, artifacts, and events.

Agile 52
article thumbnail

Japanese Female Entrepreneurs who Thrive Against the Odds

freshtrax

Also, in one Japanese startup event, the percentage of female speakers was less than 5%. According to Amy Jin , who spoke at an event by Startup Grind on Women’s Leadership , there are more CEOs named Mike than women CEOs in the world. She’s developed a reputation as a “marketer who hears the voices of young girls around Japan.”

article thumbnail

The Collision of Product Management and Product Ownership

The Product Coalition

As the name the “Brand Men” suggest the origins of Product Management was truely in marketing. Largely contained to that area, Product Managers were focused on product sales through pulling promotions, price and marketing levers, largely leaving the development of the actual product to others.

article thumbnail

TEI 160: How LEGO and others use a low-risk, high-value approach to product management – with David Robertson, PhD

Product Innovation Educators

In his recent book, The Power of Little Ideas: A Low-Risk, High-Reward Approach to Innovation , he studies other companies who have won their market using a similar approach. How companies have innovated close to their core to create market success. In 2001, he came out with the iPod and iTunes. Why was that?