ProductPlan

MARCH 23, 2023

Consequently, the next two most significant drivers of product strategy are requests from executive leadership or sales (26%) and customer feedback (26%). That means over half of the product managers are reacting to internal and external feedback instead of planning for the long term. Their product strategy is reactive.

Product Strategy 59

Product Strategy User Testing Feedback Software Strategy 59

Mind the Product

OCTOBER 8, 2019

On World Product Day 2019 Liam Casey from ski-school platform flaik delivered a talk called “Design Led or Designer Led” to ProductTank Brisbane. The talk gave careful consideration to how design and product can integrate with strategy to produce the right kind of alignment for the company and outcomes for the customer.

Research Software 95

Research Software Feedback Software User Testing Leadership 95

Product Innovation Educators

MAY 20, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. . Chesbrough wrote his Open Innovation book in 2003. This article explores simple and low-cost ways to use surveys to gain innovation insights: [link]. 2) 10x Thinking. (3)

CTO Coach 49

CTO Coach Fractional CTO Customer Feedback User Testing 49

Gainsight

AUGUST 31, 2020

It is a stationary bike system built with a large screen at the front, enabling users to live stream or follow on-demand workouts at home. working on radar systems. I liked being that interface between what the company was building and what the customer needs.” Some of you may have heard of the Peloton Cycle.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Feedback Software 52

Userpilot

DECEMBER 15, 2022

How does tracking NPS give you the insight you need on how to better engage customers ? By asking customers how likely they are to recommend your product to others, you get an honest look at customer satisfaction. Send NPS survey to the right number of customers. What is a good NPS score? Let’s get started.

Feedback Software 98

Feedback Software Analytic Tools Research Software Data Visualization 98

Userpilot

MAY 17, 2022

Closing the customer feedback loop is an important practice for SaaS companies as it’s often the thin line between churn and customer retention. Do you collect feedback and user sentiment regularly and act on insights? Why should you care about collecting customer feedback?

Product Research 98

Product Research Feedback Loop Feedback Software User Testing 98

Userpilot

APRIL 27, 2023

In the world of software-as-a-service (SaaS), customer satisfaction is paramount to the success of any business. One metric that has become increasingly popular in measuring customer loyalty and satisfaction is the Net Promoter Score (NPS). The average NPS score for SaaS companies in 2023 is 31-50 according to Fullview.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

PMLesson's Ace the PM Interview

JULY 8, 2019

I'd say this even applies to interviews with potential customers—doing too many can be counterproductive. In my experience, it’s better to develop based on your own intuition and experience and get feedback as you go. In 2003 while at AOL we developed something called Match Chat. So it was two-fold for me.

Weak Development Team 53

Weak Development Team Feedback Software Data Visualization Customer Experience 53

Userpilot

OCTOBER 10, 2022

If you’ve been in the SaaS space for a bit, you must have heard about Product NPS, but what exactly is it? We’re also looking at alternative metrics and tools you can use to collect NPS data effectively. Product Net Promoter Score (NPS) is a metric of customer satisfaction. Without much ado, let’s dive in!

User Testing 98

User Testing Feedback Software Onboarding KPIs Analytic Tools 98

PMLesson's Ace the PM Interview

JULY 8, 2019

I'd say this even applies to interviews with potential customers—doing too many can be counterproductive. In my experience, it’s better to develop based on your own intuition and experience and get feedback as you go. In 2003 while at AOL we developed something called Match Chat. So it was two-fold for me.

Weak Development Team 40

Weak Development Team Feedback Software Data Visualization Customer Experience 40

Userpilot

JANUARY 22, 2020

As more and more SaaS companies attempt to increase customer loyalty, more and more ways of measuring it are developed. In fact, 55% of companies around the world use NPS to measure customer loyalty and satisfaction. We’ve put together this complete guide so that SaaS teams can learn everything they need to know about NPS.

Analytic Tools 134

Analytic Tools Feedback Software Research Software Data Visualization 134

Userpilot

JUNE 16, 2021

Microsurveys make for a fast and easy way of collecting user sentiment and acting on it to improve your product. In this article, I have collected 16 of the best microsurvey templates for SaaS you can use for inspiration and for implementing in your SaaS business. Contents What is a micro-survey? What is a microsurvey?

Feedback Software 52

Feedback Software Analytic Tools Customer Satisfaction User Testing 52

Alchemer Mobile

AUGUST 27, 2020

Customer behaviors and preferences are shifting daily – as are their emotions. Success is understanding how the product fares in the market, and being able to adjust properly, pivot, and quickly make decisions based off of customer feedback. By simply asking customers, “Why did you choose this score?”

User Testing 246

User Testing Product Research Feedback Software Data Visualization 246

eG Innovations

MARCH 5, 2021

I have spent 18+ years in the software industry playing various roles: from a developer to an architect to a product manager. My expertise is primarily on Microsoft Windows technologies. I helped architect the company’s Universal Monitor technology at first. How did that technology come about? That was very exciting!

Feedback Software 105

Feedback Software Reporting Tools Customer Experience Technical Review 105

Mind the Product

DECEMBER 2, 2016

Drift founder and CEO David Cancel spoke about the importance of listening to your customers at this year’s London MTPCon, and gave us some apposite examples of what can happen when companies listen to their customers and when they don’t. Listening to your customers is “one of things we always talk about but few people do.

User Testing 70

User Testing Customer Feedback Customer Experience Feedback Software 70

The Product Coalition

JUNE 4, 2020

When it comes to measuring customer satisfaction with your product, the Net Promoter Score (NPS) can be one of the most important metrics you should pay attention to. The metric was originally developed by Fred Reichheld, Bain & Company, and Satmetrix, and it was introduced by Reichheld himself at Harvard Business Review in 2003.

User Testing 78

User Testing Product Marketing Product Research Marketing 78

Johanna Rothman

OCTOBER 20, 2020

The original signatories of the Manifesto for Agile Software Development wanted to solve these specific problems: How can we: Bring more adaptability to software development? Especially since teams now had these levers, from the iterative and incremental approaches: Prototype something for fast feedback.

User Testing 66

User Testing Software Review Agile Product Research 66

UX Studio

NOVEMBER 19, 2018

In 2003, Knapp – future father of The Design Sprint – realized that what he was doing at work wasn’t working. The design sprint process is truly a great tool to get your team on the same page. Then present the different solutions in three-minute “lightning demos”. What are design sprint workshops? The results were depressing.

Feedback Software 105

Feedback Software User Testing Customer Experience Workshop 105

PMLesson's Ace the PM Interview

MAY 19, 2020

The Associate Product Marketing Manager (APMM), program is Google’s global, renowned early-career program, which was started in 2003 by Marissa Mayer at a similar time she started the Associate Product Manager (APM) program. APMMs are passionate about technology and marketing. What is an APMM? Cross-Functional] Critique a website.

Product Marketing 52

Product Marketing Marketing Weak Development Team Analytic Tools 52

ProductBoard

JUNE 6, 2017

Quite a bit, it turns out… Usage data … user needs … segments & personas … ethnographic user studies… I’d always reckoned these concepts and techniques came about in the ’70s and ’80s, as modern product design took hold. For example, they received user complaints, responses, and letters to the editor by mail.

User Testing 40

User Testing Research Software Feedback Software Product Research 40

The Product Coalition

APRIL 2, 2020

Beijing’s Forbidden City, July 2003 (photo taken by me) June 24th, 2003, was the first day of life after SARS in Beijing. Ask someone to play your devil’s advocate, and take their feedback super seriously. Your customers are going through this as well. On that same day, I landed in the city. It always helps.

Leadership 78

Leadership User Testing Agile Travel 78

Usersnap

FEBRUARY 20, 2020

Do you keep hearing about Net Promoter Score (NPS) being a great tool for improving customer satisfaction, boosting customer lifetime value, and generating more revenue? We’ll also show you how you can calculate NPS for your business, teach you how to collect NPS feedback, and go over a few NPS best practices.

Data Visualization 64

Data Visualization Feedback Software Reporting Tools Analytic Tools 64