article thumbnail

Why Product Strategy is More Often Reactive than Proactive

ProductPlan

If so, chances are you were working without the benefit of a concrete product strategy. Product strategy helps with feeling overwhelmed because it Helps your product team see how your product contributes to your company’s goals. Guides your product decisions. Their product strategy is reactive.

article thumbnail

A Practitioner's Guide to Net Promoter Score (NPS)

Sachin Rekhi

I wanted to share the best practices I've learned for implementing an NPS program within an organization to get the most out of this KPI for driving more delightful product experiences. Net Promoter Score (NPS) is a measure of your customer's loyalty, devised by Fred Reichheld at Bain & Company in 2003. The Origin of NPS.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Using Net Promoter Score (NPS) for Measuring Your Product/Market Fit

The Product Coalition

When it comes to measuring customer satisfaction with your product, the Net Promoter Score (NPS) can be one of the most important metrics you should pay attention to. The metric was originally developed by Fred Reichheld, Bain & Company, and Satmetrix, and it was introduced by Reichheld himself at Harvard Business Review in 2003.

article thumbnail

3 Must-Have Product Leadership Skills to Survive an Economic Downturn

The Product Coalition

To survive and succeed, your product leadership must be sharper than ever. Beijing’s Forbidden City, July 2003 (photo taken by me) June 24th, 2003, was the first day of life after SARS in Beijing. You need to have a product strategy. The World Health Organization just removed the travel warning for the area.

article thumbnail

Upcoming Speaking Engagements

Bain Public

I share my passion for product through workshops, published articles and speaking engagements. Banff Interactive Screen 2003, Banff, Canada Flash Forward 2002, San Francisco, U.S. Paul Ortchanian is a pro in injecting strategies and tactics to monetize his client's businesses. Interested in having me speak or attend an event?

article thumbnail

The Ultimate List of Product Leaders You Must Follow (UPDATED)

The Product Coalition

He founded two tech companies since 2003 and has taught at the Stanford Graduate School of Business and the Hasso Plattner Institute of Design Stanford. He has more than 15 years experience in teaching product managers and product owners, and in helping companies build a successful product management organisation.

article thumbnail

A Better Problem Statement Template

Tyner Blain

A good problem statement helps you to improve your product thinking about what it means to be better. Make collective decisions to manifest a product strategy. A good problem statement helps you more effectively shape your product to support your strategy. Decide which problem you’re trying to solve.