Intercom, Inc.

MAY 1, 2018

I’ve been working with my co-founders since 2007-2008. It became standard fare to find the best possible way you could lay your page out, which was a positive thing. The top right is your strategy. You can check out the slides and video below. Would you prefer a written account? This was around 2010. There is a lot to it.

Customer Experience 223

Customer Experience User Testing Weak Development Team Definition 223

Business of Software Conference

OCTOBER 3, 2019

Peldi: Seeing the BoS talks was part of my inspiration back in 2007. It was refreshing because the content wasn’t about the typical Silicon Valley startups that try to grow super big. The talks that are applicable to my work have been most exciting.They also presented practical strategies. It was like TED, but for us.

Weak Development Team 40

Weak Development Team Engineering Positioning User Testing 40

Business of Software Conference

OCTOBER 3, 2019

Peldi: Seeing the BoS talks was part of my inspiration back in 2007. It was refreshing because the content wasn’t about the typical Silicon Valley startups that try to grow super big. The talks that are applicable to my work have been most exciting.They also presented practical strategies. It was like TED, but for us.

Weak Development Team 40

Weak Development Team Engineering Positioning User Testing 40

Business of Software Conference

MAY 15, 2019

It was I think the biggest startup in corporate history at the time. In fact one of the guys that we used to create a remix for the bands he progressed by himself and he’s now in a position where. And then I think I was in a position where again wondering what to do next. We were in a position where. So more fail.

Research Software 55

Research Software Technology User Testing Fractional CTO 55

ProductPlan

SEPTEMBER 8, 2021

How did Amazon’s product strategy fare during the pandemic? Short answer: Amazon’s product strategy example lead the way). Amazon’s product strategy example has rewritten the book on convenience, easy access, and speed, and in doing so, embedded itself in the daily lives and routines of consumers.

Product Strategy 64

Product Strategy User Testing Strategy Technical Review 64

UX Studio

MARCH 11, 2024

And that was back in 2007 and has been going ever since. You’re not expected to come up with the whole plan and the vision and the strategy that’s probably being done for you because you’re hired as a junior. But then I saw that I had so much work lined up and the money was better and I was really enjoying it.

User Testing 66

User Testing Feedback Software Research Software Data Visualization 66

Userpilot

APRIL 12, 2022

The RARRA model is popular for supporting the product-led growth strategy and complements the North Star Metric framework. Dave McClure from 500 Startups created the pirate metrics funnel in 2007. If you’re a startup, it would be more sensible for you to begin with the AARRR framework. What is AARRR?

Analytic Tools 94

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 94

Intercom, Inc.

DECEMBER 14, 2022

He read everything he could on VCs and, as an 18-year-old, started The Twenty Minute VC , a podcast that has, for the past eight years, picked the brain of over 200 of the world’s leading venture capitalists and startup founders and has been downloaded over 100 million times. Now, we’re going the other way around. Content that stands out.

Weak Development Team 129

Weak Development Team Analytic Tools Branding Download 129

Intercom, Inc.

MAY 10, 2018

Andrew’s been an angel investor and advisor for a slew of name-brand startups; however, he’s most widely known for his invaluable essays on growth. The Law of Shitty Clickthroughs” posits that successful channels will become less efficient over time , thanks to a crowding effect that exhausts potential users.

User Testing 224

User Testing Customer Experience Onboarding KPIs Customer Feedback 224

Andrew Chen

MAY 14, 2018

[Hi readers: I wanted to share a podcast interview I did with Adam Risman of Intercom, who interviewed me on a wide array of topics including Dropbox’s viral growth methods, my time at Uber, and future growth strategies. I’ve known Marc and Ben for a long time, and they originally seed-funded a startup of mine many years ago.

User Testing 71

User Testing Customer Experience Onboarding KPIs Data Visualization 71

Business of Software Conference

MARCH 30, 2021

And there were lots of conferences for startups and lots of conferences for people that were raising funds and IPO going and all sorts of crazy old things. So you’ve come in and you’ve been running annual conferences since 2007, and then bi annual conferences since 2014, when you launched the EU as well as the US conference.

Feedback Software 52

Feedback Software Weak Development Team Events Customer Experience 52

Business of Software Conference

AUGUST 1, 2019

It meant that the rich customer was funding the poor startup with no issuance of equity, no dilution of ownership, and of the upside rewards available to the investors and the entrepreneurial founders of the business – the cheapest capital imaginable. Now we have a reference and we can tell the next customer.

Analytic Tools 10

Analytic Tools Reporting Tools Software Review Enterprise 10

Business of Software Conference

NOVEMBER 19, 2019

Tim Barker has established three startups and has seen the ups and downs of the startup journey, from his first business being acquired by Salesforce – where he spent five years in the formative age of cloud computing – to his current company DataSift being acquired by Meltwater in 2018. Tim Barker, CEO, DataSift.

Customer Experience 8

Customer Experience Analytic Tools Weak Development Team Data Visualization 8

Business of Software Conference

MARCH 24, 2021

In 2007, we launched Highrise; we launched a new product every year for like four or five years, basically. So David and I set the direction, and the strategy and the vision and sort of where we’re headed. And that was exciting. But again, you forget that the real work comes from maintaining products.

Feedback Software 40

Feedback Software Research Software User Testing Data Visualization 40

Andrew Chen

MAY 28, 2019

I’m looking for startups that can change the game there. We’re interested in investing in the next wave of consumer products and startups coming into the ecosystem, and that includes the audio ecosystem. In 2007, the first iPhone was introduced, but it wouldn’t be until 2012 that Apple created the Podcasts app.

Analytic Tools 93

Analytic Tools Research Software Feedback Software User Testing 93

Andrew Chen

MAY 28, 2019

I’m looking for startups that can change the game there. We’re interested in investing in the next wave of consumer products and startups coming into the ecosystem, and that includes the audio ecosystem. In 2007, the first iPhone was introduced, but it wouldn’t be until 2012 that Apple created the Podcasts app.

Analytic Tools 40

Analytic Tools Research Software Feedback Software User Testing 40