Userpilot

JANUARY 22, 2020

As more and more SaaS companies attempt to increase customer loyalty, more and more ways of measuring it are developed. Thus, NPS can inform your user onboarding and product development, and help you reduce your churn and increase retention. Now, you may be wondering – is 25 a good or bad NPS? 18% answered 6 or below.

Analytic Tools 134

Analytic Tools Feedback Software Research Software Data Visualization 134

Business of Software Conference

AUGUST 1, 2019

On joining Venture Capital firm Warburg Pincus in 1988 he built their IT Investment practice, which focussed heavily on Enterprise Software. Bill Janeway (Partner & Senior Advisor, Warburg Pincus) – The Rise & Fall Of Enterprise Software from Business of Software Conference. The Rise And Fall Of Enterprise Software”.

Analytic Tools 10

Analytic Tools Reporting Tools Software Review Enterprise 10

Business of Software Conference

FEBRUARY 16, 2021

But back, but yeah, I mean, back-to-back in like 2007-2008 timeframe, I actually acquired a small ad network. So, this was focused on software developers, specifically, for dotnet software developers, this very small ad network, I ran those ad networks for a couple years, and realized that that was a terrible business.

Feedback Software 59

Feedback Software Weak Development Team Customer Communications Customer Experience 59

Business of Software Conference

JANUARY 28, 2019

He’ll be talking about how to scale and onboard sales teams effectively. I appreciate it’s an egotistical thing to put a picture of yourself and I wouldn’t normally do it but that youth up there is me back in 2008 and right here my first BoS conference. Find out more about BoS Europe 2019 here. But it’s not always that serious.

Research Software 40

Research Software Feedback Software Magazine Customer Experience 40

Business of Software Conference

MARCH 11, 2020

Originally software engineer, long time ago no one on my team believes that anymore that I ever coded and then have started five companies and Drift is the fifth. DC : Drift basically helps B2B businesses connect with the customers that are interested in buying now that are on their website. ML : Describe David Cancel. DC : In 30 seconds?

CTO Coach 52

CTO Coach Weak Development Team User Testing Customer Experience 52

Intercom, Inc.

SEPTEMBER 22, 2022

But the fact is that a large portion of the employees – developers, marketers, product managers (whose work depends on an intimate understanding of the customer) – rarely, if ever, interact with them. However, Michele quickly realized that customer research should be a part of the whole product development process.

User Testing 138

User Testing Research Software Customer Experience Analytic Tools 138

Business of Software Conference

JANUARY 6, 2020

So you know a lot of what I’ll talk about and when I talk about hype I’m talking about in the context of enterprise software and kind of going through various hype cycles. spring and when things are going bad it’s an AI winter. Being a participant in them, observing them, and laughing at them. I don’t know.

Reporting Tools 40

Reporting Tools Feedback Software Data Visualization Artificial Inteligence 40

Intercom, Inc.

SEPTEMBER 26, 2019

And it’s not without good reason: nearly all software products with dominant market share started as apps but grew to the point where third-party developers began building valuable integrations on top of what these companies had already created. But there is this other area of developer tools: the Twilios and the Stripes of the world.

User Testing 170

User Testing Data Visualization Customer Experience Weak Development Team 170