Alchemer Mobile

NOVEMBER 25, 2019

It causes frustration on the part of customers, and it causes a challenge for development teams in terms of maintaining code bases that are sometimes multiple years apart in terms of their generations. And if you’ve built any sort of software, you’ve likely failed in one form or another.

Feedback Software 147

Feedback Software Research Software User Testing Customer Experience 147

Intercom, Inc.

DECEMBER 21, 2021

Amanda Renteria , CEO for Code for America. Code for America’s Amanda Renteria on defining the citizen experience. Amanda Renteria, CEO of Code for America, is a firm believer in this idea. “There’s so much knowledge in notes from customer success, quarterly business reviews, and conversations. What’s the sequence?

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

UX Studio: Product Management

OCTOBER 2, 2023

The digital design company has collaborated with tech startups, software development companies, and various businesses and brands to bring ideas to life. Founded in 2010 by Michael Gaizutis, RNO1 became a top digital design agency known for creating outstanding brand experiences. Client reviews can offer insights into their reputation.

Research Software 66

Research Software Data Visualization User Testing Technical Review 66

Business of Software Conference

JUNE 20, 2019

Founder Peldi has attended Business of Software every year since 2010, and has 5 BoS talks to his name. Peldi Guilizzoni (CEO/Founder, Balsamiq) – 10 Years Of Balsamiq: What I’ve Learned from Business of Software Conference. So some more time has passed and the team started getting the message. They spoke.

CTO Coach 87

CTO Coach Research Software Feedback Software Weak Development Team 87

Gainsight

FEBRUARY 2, 2024

Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. Sam Mallikarjunan, Head of Growth at HubSpot, a leader in inbound marketing and sales software, explains that teaching the user in this example to create an email campaign isn’t good enough.

Education 52

Education User Testing Customer Experience Research Software 52

Usersnap

JUNE 2, 2022

Researchers with the Corporate Executive Board discovered in 2010 that the more effort exerted by customers, the lower their level of customer loyalty. One customer experience software company found that the average CES for its customers is 5.5. Someone is in trouble…let’s carry on! Average Customer Effort Scores.

Product Research 52

Product Research Customer Experience User Testing User Friction 52

Intercom, Inc.

AUGUST 26, 2021

Eoghan McCabe: Around 2010, near the end of the growth curve for the world wide web, connecting with businesses online as a consumer started to make for a pretty crappy, spammy, and transactional experience. Ciaran says they had a problem with their software. Liam Geraghty: That’s Intercom co-founder Ciaran Lee.

Feedback Software 223

Feedback Software Analytic Tools Customer Communications Data Visualization 223

Intercom, Inc.

JANUARY 12, 2022

My job was to look at what was happening in the world economy – it was like 2010 at the time, and so everything was kind of falling apart – and then look at data about it and try to come up with recommendations about what policymakers should do. You can use it to better understand your customers, to know who to talk to.

Data Visualization 151

Data Visualization Analytic Tools Research Software Reporting Tools 151

Pragmatic Marketing

JULY 13, 2020

Boston-based Digital Lumens offers a real-time example of how the business has remained relevant during the pandemic by highlighting previously undervalued features and adjusted its sales messages. Digital Lumens began promoting a “value beyond lighting” message, but the sales team was comprised of experienced lighting experts.

Reporting Tools 18

Reporting Tools Customer Experience Data Visualization Technical Review 18

Pragmatic Marketing

JULY 13, 2020

Boston-based Digital Lumens offers a real-time example of how the business has remained relevant during the pandemic by highlighting previously undervalued features and adjusted its sales messages. Digital Lumens began promoting a “value beyond lighting” message, but the sales team was comprised of experienced lighting experts.

Reporting Tools 18

Reporting Tools Customer Experience Data Visualization Technical Review 18

Pragmatic Marketing

JULY 13, 2020

Boston-based Digital Lumens offers a real-time example of how the business has remained relevant during the pandemic by highlighting previously undervalued features and adjusted its sales messages. Digital Lumens began promoting a “value beyond lighting” message, but the sales team was comprised of experienced lighting experts.

Reporting Tools 18

Reporting Tools Customer Experience Data Visualization Technical Review 18

Business of Software Conference

SEPTEMBER 21, 2021

We’re also sharing our reviews of two great books that we thoroughly recommend. BoS USA 2010 | 7 mins. Claire Suellentrop How to use JTBD to perfect your product’s messageing. The post BoS Conf Fall Reading & Watching List appeared first on Business of Software. If you are. Reading List.

Technical Review 52

Technical Review Software Review Download Startups 52

Business of Software Conference

JULY 20, 2020

She is also one of the most regularly published authors in the Harvard Business Review. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? There was no sort of software there. Do you empower small, agile teams? Are there resources available for little bets?

Weak Development Team 75

Weak Development Team Reporting Tools Research Software Data Visualization 75

Business of Software Conference

SEPTEMBER 3, 2019

How does a bootstrapped software company effectively market especially when its founders despise (and, in fact, suck at) sales and marketing? Shawn Anderson & Shane Corellian (Co-Founders, PDQ.com) – Alternative Marketing, or “Oops I Did A Marketing” from Business of Software Conference. Upcoming Events.

Marketing 40

Marketing Analytic Tools Research Software Technical Review 40

Intercom, Inc.

OCTOBER 29, 2020

I had wanted to be in tech because I’d done a bunch of coding undergrad and engineering undergrad, and as tech started to take off in the mid to late nineties, I knew that I wanted to be in the Bay Area, in Silicon Valley. We were working together as consultants, where we basically designed and built software for other people.

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209

Business of Software Conference

FEBRUARY 4, 2019

Jared Spool (Founder, UIE) – Design Metrics That Matter from Business of Software Conference. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? The software doesn’t really know if you’ve left the page or not. Upcoming Events. Okay, very good.

Analytic Tools 88

Analytic Tools Research Software Data Visualization Software Review 88