Intercom, Inc.

DECEMBER 31, 2019

It was in August 2011 that Marc Andreessen coined the famous phrase “ Software is eating the world ” in a Wall Street Journal op-ed. He suggested that “we are in the middle of a dramatic and broad technological and economic shift in which software companies are poised to take over large swathes of the economy.”.

Artificial Inteligence 259

Artificial Inteligence Entertainment Messaging Customer Experience 259

Userpilot

OCTOBER 20, 2023

Artificial intelligence will become integral to product management Unless you’ve lived under a rock for the last couple of years, you know how AI is revolutionizing every aspect of the tech industry. It’s been over 22 years since the Agile Manifesto was released and The Lean Startup by Eric Ries was published in 2011.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Bryce York

SEPTEMBER 19, 2023

Turbo) Channel overviews – Generate an outline of the channel’s purpose based on the extended message history (powered by an ensemble of NLP models and a little GPT-4 to explain the analysis in natural language) Channel summaries (beta) – Generate a detailed summary of a channel’s extended history (powered by GPT-3.5-Turbo).

Artificial Inteligence 52

Artificial Inteligence Customer Experience User Testing ChatGPT 52

Intercom, Inc.

MAY 14, 2018

Messaging: Ignore at your peril. As marketers we’re always yearning to understand how consumers want to engage, and increasingly, that’s through the personal, real-time, device-agnostic medium of messaging. 10 minutes: The average daily time US consumers spent in a messaging app in 2017 was 10 minutes, up 15.2% Engagement.

User Testing 223

User Testing Research Software Artificial Inteligence Marketing 223

Intercom, Inc.

OCTOBER 29, 2020

I moved out to the East Coast of the US to go to Harvard where I majored in applied math with a focus on decision systems and artificial intelligence before it was cool. And so after a few more years doing that, I left and joined a startup. At the same time, I was doing a bunch of startup advisor work.

Feedback Software 209

Feedback Software Research Software Reporting Tools User Testing 209

Intercom, Inc.

MARCH 29, 2022

And we have over 180,000 teammates logging into Intercom every month, using our platform to send over 500 million messages and reply to over 20 million conversations. We’re used to being left on hold, being swamped with irrelevant messages in spam, trying new products or features that are just hard to navigate and use.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Business of Software Conference

JULY 26, 2016

Matt Wensing: 1 Startup In 10 Years vs 1,000 Startups in 10 Minutes. Claire Suellentrop: Get Out Of The Echo Chamber: How To Use JTBD To Perfect Your Product’s Messaging. Nilan Peiris: Building A High-Growth Startup Sustainably. Eric Ries: The Startup Way. Why My Second Startup is Different.

Weak Development Team 70

Weak Development Team Data Visualization Customer Feedback User Testing 70