Intercom, Inc.

DECEMBER 31, 2019

It was in August 2011 that Marc Andreessen coined the famous phrase “ Software is eating the world ” in a Wall Street Journal op-ed. He suggested that “we are in the middle of a dramatic and broad technological and economic shift in which software companies are poised to take over large swathes of the economy.”.

Artificial Inteligence 259

Artificial Inteligence Entertainment Messaging Customer Experience 259

Bryce York

SEPTEMBER 19, 2023

Turbo) Channel overviews – Generate an outline of the channel’s purpose based on the extended message history (powered by an ensemble of NLP models and a little GPT-4 to explain the analysis in natural language) Channel summaries (beta) – Generate a detailed summary of a channel’s extended history (powered by GPT-3.5-Turbo).

Artificial Inteligence 52

Artificial Inteligence Customer Experience User Testing ChatGPT 52

Intercom, Inc.

DECEMBER 28, 2022

For one, Eoghan McCabe , our Co-founder and Chairman, returned to the role of CEO , the position he had held from our founding in 2011 until 2020 – and he is bringing a renewed focus on the customer service space, so you can expect to see even more innovation from us in that area. Zara Burke , Principal Editor.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

Intercom, Inc.

MAY 14, 2018

Messaging: Ignore at your peril. As marketers we’re always yearning to understand how consumers want to engage, and increasingly, that’s through the personal, real-time, device-agnostic medium of messaging. 10 minutes: The average daily time US consumers spent in a messaging app in 2017 was 10 minutes, up 15.2% Engagement.

User Testing 223

User Testing Research Software Artificial Inteligence Marketing 223

Intercom, Inc.

OCTOBER 29, 2020

I moved out to the East Coast of the US to go to Harvard where I majored in applied math with a focus on decision systems and artificial intelligence before it was cool. The state of tooling in 2010 or 2011 was that there was no Stripe, there was no subscription management and the idea of a SaaS economy was just nonsense.

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209

Business of Software Conference

JULY 26, 2016

Claire Suellentrop: Get Out Of The Echo Chamber: How To Use JTBD To Perfect Your Product’s Messaging. Azeem Azhar: Should We Be Worried About AI and Machine Learning? Talks from BoS USA 2011. Isa Watson: Making Workplaces Work For Humans. Rahul Vohra: The Product-Market Fit Engine. Talks from BoS Europe 2018.

Weak Development Team 70

Weak Development Team Data Visualization Customer Feedback User Testing 70

Userpilot

OCTOBER 20, 2023

Artificial intelligence will become integral to product management Unless you’ve lived under a rock for the last couple of years, you know how AI is revolutionizing every aspect of the tech industry. It’s been over 22 years since the Agile Manifesto was released and The Lean Startup by Eric Ries was published in 2011.

Data Visualization 106

Data Visualization Analytic Tools Feedback Software Reporting Tools 106