Business of Software Conference

JULY 29, 2019

At every Business of Software Conference we record the talks so that you, the great people of the internet, can join in the feast of learning that our attendees get to gorge themselves upon. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? Upcoming Events.

Software Review 49

Software Review Analytic Tools Technical Review Data Visualization 49

Intercom, Inc.

JANUARY 16, 2020

Here are five quick takeaways: In 2011, Forbes Magazine called RealtimeBoard (Miro’s previous iteration) “a virtual whiteboard on steroids” We chatted to Andrey about this description to see if the shoe still fits today. Short on time? That’s where we come in and become helpful for those teams. Andrey: Absolutely.

Research Software 249

Research Software Data Visualization User Testing Customer Experience 249

Intercom, Inc.

DECEMBER 28, 2022

For one, Eoghan McCabe , our Co-founder and Chairman, returned to the role of CEO , the position he had held from our founding in 2011 until 2020 – and he is bringing a renewed focus on the customer service space, so you can expect to see even more innovation from us in that area. Intercom for Enterprise.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

Lenny Rachitsky

FEBRUARY 13, 2024

At Irrational Labs , we surveyed 60 software companies to reflect on their experience with pricing studies. This changed in 2023, when Randy Gao, Simon Huang, and Minah Jung comprehensively reviewed the top methods , combining insights from dozens of papers to make sense of WTP. Pricing is one of the biggest levers to growth.

Data Visualization 131

Data Visualization Product Research User Testing Research Software 131

The Product Coalition

JANUARY 20, 2020

we have created a list of the best video production companies in 2020 based on the complex research of the company’s profiles, customer reviews, and rankings on authoritative B2B information web-resources, such as Clutch, GoodFirms, DesignRush, IT Firms, and others. Feel intimidated by the notion of creating an explainer video?

Research Software 84

Research Software Feedback Software User Testing Product Research 84

UX Studio: Product Management

SEPTEMBER 16, 2021

We have reviewed Berlin design studios’ competency, portfolios, and experience to define the best web design Berlin companies to work with. . At UX studio, we work with rising startups and established enterprises worldwide. Goodpatch was founded in 2011 by Naofumi Tsuchiya after moving to Tokyo, Japan, from the Silicon Valley.

Research Software 59

Research Software User Testing Analytic Tools Feedback Software 59

Intercom, Inc.

AUGUST 26, 2021

But in 2011, Intercom was only a small group of friends, Eoghan McCabe, Ciaran Lee, David Barrett, and Des Traynor. Ciaran says they had a problem with their software. ” At the time, I would say every SaaS, every Software as a Service business has a version of this problem, and we just need to make Intercom work for them all.

Feedback Software 223

Feedback Software Analytic Tools Customer Communications Data Visualization 223

Intercom, Inc.

JUNE 19, 2019

How would this work for one of our largest partners or some of the biggest enterprise companies in the world that we’ve all heard of? Like for enterprise marketing, you have to think, “What does the CIO care about? Again, as I mentioned, this was my job back in 2011, 2012, 2013. What is the itch they need to scratch?”

Marketing 217

Marketing User Testing Weak Development Team Product Research 217

Brian Balfour

AUGUST 3, 2017

Marketo Their market is the enterprise. As a result they've differentiated their product on the things that enterprise customers care about: customization, security, and scale (that's their Market Product Fit). Plenty of enterprise companies have tried to move down market by making small changes to their pricing or product.

Marketing 57

Marketing User Testing Outbound Reporting Tools 57

ProductPlan

SEPTEMBER 8, 2021

Open 24 hours a day, the site was user-friendly, encouraging browsers to post their own reviews of books and offering discounts, personalized recommendations, and searches for out-of-print books.”. Here’s a look back at the company homepage circa 1995: ( Take a walk down memory lane with more vintage Amazon snapshots.). Britannica.com ).

Product Strategy 87

Product Strategy User Testing Strategy Technical Review 87

Business of Software Conference

NOVEMBER 19, 2019

In this cathartic talk from Business of Software Europe 2018, Tim talks about some of the lessons learned he learned during some very, very tricky days for DataSift. Tim Barker (CEO, DataSift) – “It Was The Best Of Times, It Was The Worst Of Times”: Every CEO Ever… from Business of Software Conference.

Customer Experience 8

Customer Experience Analytic Tools Weak Development Team Data Visualization 8

Intercom, Inc.

OCTOBER 29, 2020

I had wanted to be in tech because I’d done a bunch of coding undergrad and engineering undergrad, and as tech started to take off in the mid to late nineties, I knew that I wanted to be in the Bay Area, in Silicon Valley. We were working together as consultants, where we basically designed and built software for other people.

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209

Modus Create

MAY 23, 2025

Its a pattern weve seen across large enterprises. Ask whats broken in your developer experience : code review delays, poor docs, slow onboarding? This insight echoes McKinseys research from this year, stating that more than 80% of organizations arent seeing a tangible impact on enterprise-level EBIT from genAI.

Weak Development Team 40

Weak Development Team Reporting Tools Research Software Feedback Software 40