Intercom, Inc.

AUGUST 26, 2021

But in 2011, Intercom was only a small group of friends, Eoghan McCabe, Ciaran Lee, David Barrett, and Des Traynor. The loyalty comes from the positive overall product experience, but also customer experience. We realized all businesses need a positive customer experience, and the tooling just wasn’t there.

Feedback Software 223

Feedback Software Analytic Tools Customer Communications Data Visualization 223

Intercom, Inc.

FEBRUARY 4, 2021

But his current venture is more personal to him, and is he says born out of a motivation to create something that would make a positive impact on the world, rather than just make money. We are delighted to chat with you about your work at Crowley Carbon and your wider vision for making global companies more sustainable.

Reporting Tools 183

Reporting Tools Transportation Travel Data Visualization 183

Userpilot

JULY 6, 2021

While organizing your product marketing team by feature is the simplest path, it can lead to a lack of customer focus and your messaging may become too feature-centric. Teams structured by function focus on aspects like sales enablement, product launches, brand positioning, and market intelligence individually.

Research Software 98

Research Software Feedback Software Product Marketing Marketing 98

Intercom, Inc.

OCTOBER 29, 2020

Frequent touch points and positive interactions will create strong relationships and build customer loyalty. The state of tooling in 2010 or 2011 was that there was no Stripe, there was no subscription management and the idea of a SaaS economy was just nonsense. We incorporated in San Francisco on August 15th, 2011, I think.

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209

svpg

SEPTEMBER 30, 2016

Hate mail started streaming in from everywhere - including emails directly to Bill Gates who would forward them on to the team with messages like "this is depressing MSFT's stock price. It takes strong product leadership, in the best sense of the word, including providing a compelling product vision and strategy.

Reporting Tools 160

Reporting Tools Analytic Tools Customer Experience Technical Review 160

Intercom, Inc.

MARCH 29, 2022

Over the course of the event, we explored our vision and beliefs for the future of customer engagement and communications, and heard from Intercom leaders like CEO Karen Peacock, Co-founder and Chief Strategy Officer Des Traynor, and Chief Product Officer Paul Adams, as well as some of our amazing customers.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Business of Software Conference

NOVEMBER 19, 2019

For those of you that don’t know, DataSift launched efficiently in end of 2011 with a proposition that was pretty hearty. Remember when social media was going to be all things about positive change for the world and people had big banners that said “thank you Facebook”? Information sharing is all positive.

Customer Experience 8

Customer Experience Analytic Tools Weak Development Team Data Visualization 8

Userpilot

OCTOBER 20, 2023

Product-led growth is here to stay Product-led growth is likely to continue reinforcing its position as a go-to-market strategy for SaaS companies. 77% of customers view organizations more positively if they offer self-service options. That’s also how users prefer to access support. A/B testing in Userpilot.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Business of Software Conference

JULY 20, 2020

And the idea was you found an attractive position in an attractive industry – we used to teach this stuff – and then you would throw up entry barriers like crazy and protect that position for a long time. Dubin the founder in the face of the company has this vision. Dollar Shave Club launches in 2011.

Weak Development Team 75

Weak Development Team Reporting Tools Research Software Data Visualization 75