Intercom, Inc.

OCTOBER 1, 2020

It would include customer support, along with buying a domain name, along with building a peak feature, because there were four of us and there was that sort of chaotic sense of everyone does everything. I was having a great time there, back in 2011. But then we brought in four teams – four product managers, four designers, et cetera.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Business of Software Conference

FEBRUARY 16, 2021

Some of the BoS talks that had an impact on his company, including changing its name to Kevel. In 2011 we raised money. So the first time we raised it was like $650,000, which was more than it is now because it was in 2011. I always think there’s a couple different products, right? 2:43 Mark: Yeah.

Feedback Software 59

Feedback Software Weak Development Team Customer Communications Customer Experience 59

The Product Coalition

JULY 10, 2022

Finding product market fit Every product, business, brand, service, or other impactful venture has been successful through product market fit. Marc Andreessen coined this term and defined it as: “B eing in a good market with a product that can satisfy that market.” Patagonia ad from 2011?—?

User Testing 136

User Testing Advertising Branding Customer Experience 136

The Product Coalition

JUNE 9, 2020

I first heard of Elium , formerly known as Knowledge Plaza, in 2011. I was attending a very small startup event where Gregory Culpin presented the company and its market vision. My first challenge was to create the product management function within the organization and take over a major app redesign.

Research Software 79

Research Software Startups Product Research Customer Experience 79

Amplitude

SEPTEMBER 19, 2019

Today, Merci works as a Partner at Lightspeed Venture Partners , investing in early-stage consumer and B2B companies looking to find product-market fit and accelerated growth opportunities. And, in 2011, he founded Zoom. Designing a beautiful product is only one part of the puzzle. You can follow Merci on Twitter here.

Feedback Software 8

Feedback Software Fractional VPE User Testing Data Visualization 8

svpg

SEPTEMBER 30, 2016

When I first decided to start The Silicon Valley Product Group, I had just left eBay and had some very strong opinions about what makes great product teams, and great product cultures, and while there were more than a few important thinkers and leaders on these topics, one area that I felt was under-represented was the role of product management.

Reporting Tools 160

Reporting Tools Analytic Tools Customer Experience Technical Review 160

Intercom, Inc.

MARCH 29, 2022

Paul Adams shared three incredible new products that will take your Intercom experience to the next level: Surveys, Switch, and our next-generation Inbox. And I’d like to talk you through some of the trends we’ve observed since 2011 and some of the beliefs that underpin what we build in Intercom. into B2B software.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118