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Intercom turns 10: Highlights from our first decade

Intercom, Inc.

Nothing captures the early ambition and vision of the co-founders as succinctly as their first pitch deck from late 2011, a snappy eight slides that outlined the scale of the opportunity to forge new ways of connecting with customers. Eoghan describes the original vision behind Intercom. Right message, right time, right place.

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Two Powerhouses, One Vision: How Northpass and Gainsight Will Shape the Future of Digital Customer Education

Gainsight

Our team’s vision, focus, talents, and hard work were central to achieving this milestone. A few years later, in 2012, my company was acquired by SPS Commerce (NASDAQ SPSC), and as part of that acquisition, I joined their leadership team. So around this time last year, we revisited and sharpened our vision.

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Product Failure is An Opportunity

The Product Coalition

The messaging feature “Slack” quickly became more successful than the game, and Glitch was cut in 2012. It allowed users to call a phone number to leave a message, which automatically created a web-based podcast. It begins with the vision to recognize when a job, a life stage, or a relationship is over?—?and

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How JustGiving Crowdfunding Went From an Idea to £100m in Five Years

Mind the Product

Initially JustGiving supported only registered charities on its website, but the founders’ vision was to support all good causes. In 2012, when I was working as part of the JustGiving team responsible for innovative products and disruptive business models, we decided to test how people could raise money for non-charitable good causes.

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How to Build Products That Transform People?s Lives by Chris Hay

Mind the Product

Transactions are made by sending PIN-protected text messages in exchange of a small fee of 25 Kenyan Shillings (less than 25p). This project took the Kenyan market by storm when it launched in November 2012, with 100,000 new accounts signed up on the first day of operation. Build a Culture of Collaboration.

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Transformational Leadership – 4 Real-World Examples

Modus Create

Transformational leadership is a leadership theory where a leader uses a vision or a goal to energize, inspire, and develop their team. Such leaders don’t treat vision as a tool to pacify stakeholders but as an essential value to power their routine. . Around 2012, Hasbro’s CEO Brian Goldner realized that it was time for a change. .

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Microsoft Kin, iPhone, and the perils of chasing hipness

UX Planet

By 2012, Facebook was no longer cool. Messages sent from anything other than an iPhone are depicted as green speech balloons while those from an iPhone are blue. Ridiculous as it sounds, there is a social stigma around your messages coming through as green. So they did what any rich junkie does. That doesn’t get people hard.