Intercom, Inc.

SEPTEMBER 23, 2020

Last week we released Series , a brand new way to orchestrate customer messaging campaigns in Intercom. Our first customer messaging solution. In 2016 we released Smart Campaigns , which addressed the same problem of message orchestration. We analyzed exit feedback from people who churned to understand what’s missing.

Messaging

Mind the Product

DECEMBER 28, 2016

2016 has been a year when the craft of product management grew, evolved, and matured at a staggering rate! Todd Lombardo ran our (hugely popular) design sprint workshops in 2016 and, although they are a powerful tool, they’re not appropriate for all situations! When NOT to Design Sprint. We asked C.

Feedback Software

Product Innovation Educators

AUGUST 12, 2016

1) Nurturing luck through collaboration and feedback. (2) NPS metrics can help product managers improve a product, how it is positioned, and brand strength. Num 1 problem for product managers and innovators – falling in love with your solution. Read more at https://leanstack.com/love-the-problem-not-your-solution.

Data Visualization

Intercom, Inc.

APRIL 12, 2018

As the CEO of Dribbble, a global community and invite-only platform for designers to share and find work, Zack Onisko faces a unique challenge: how do you grow a gated product? We also cover why Dribbble has remained invite-only, how grassroots events have grown the Dribbble brand, and much more. And they said, “An iOS app.”

Feedback Software

Userpilot

MARCH 6, 2020

As a team supporting diversity and women in tech – we decided to use the International Women’s Day as an opportunity to showcase some of the best talent in the industry – and interviewed the top female Product Managers, Product Owners and SaaS founders and CEOs. Women in SaaS. Women in Product.

Research Software

Alchemer Mobile

MAY 21, 2020

2020 has been volatile for Finance apps. COVID-19 hit apps in the Finance category with a one-two punch, with heavy increases in usage as well as staggering drops in economic activity. Apptentive published our 2020 Mobile App Engagement Benchmark Report for Finance apps in early March, right as COVID-19 hit North America hard.

Finance

Alchemer Mobile

APRIL 21, 2020

Do you want to know how your mobile app engagement data compares to others in your industry? We published six new research reports today – each industry-specific guide reveals exclusive benchmark data gathered from more than 800 mobile apps with 5,000+ active users. Average app review volume. Average app ratings.

Travel

Userpilot

SEPTEMBER 1, 2021

Looking for some SaaS Product Marketing examples you could implement to drive growth for your product ? There are some best practices you need to follow when it comes to a SaaS marketing strategy that works – it's not enough to simply copy-paste what other SaaS companies are doing. Use in-app Checklists to guide your users.

Feedback Software

Intercom, Inc.

FEBRUARY 10, 2022

The report highlighted how support teams were adopting conversational support tools to meet rising customer expectations and a flood of inbound queries. Almost half of support teams are slowed down because their tools aren’t integrated. Check with your team to know their pain points and use tools that allow for the most integrations.

Reporting Tools

Userpilot

AUGUST 8, 2024

Crafting a winning product strategy is crucial for SaaS success, and finding the right product strategy example can provide all the inspiration you need. This article provides concrete examples of different product strategies employed by SaaS companies. There are 11 main product strategy examples in SaaS today.

Analytic Tools

Userpilot

JULY 13, 2021

The UI of your SaaS needs to leave a lasting impression on your users, which is why we’ve compiled a list of 11 top UI designers for you. The list is based on what SaaS owners are recommending in several popular Facebook groups. It takes just one clunky UI element to drive someone away from your site or app. 2: Hatchly. #3:

Research Software

Userpilot

SEPTEMBER 15, 2023

In this article, we’ll go over some concept testing examples from some of the best B2B and B2C brands to help you get started with your strategy. How concept testing can help: You can gather feedback about a new UI design with a survey showing an image of the wireframe design. Book a demo and get started! What is concept testing?

User Testing

Userpilot

AUGUST 3, 2022

A brand messaging strategy is an approach chosen by a brand to increase its awareness and boost adoption. A good messaging strategy should have a clear goal, differentiate your brand from the competition, provide personalized messages for a specific audience, and tell the brand story at each stage of the customer journey.

Research Software

Intercom, Inc.

JULY 21, 2022

Adam Risman , a former host of the podcast, asked Rachel what made that point when Rachel joined Slack in 2016 the right time to invest in growth marketing? For Slack, that was clearly the engineering and dev communities, who love new tools. We use a multi-touch attribution system. They had occasional advertising here and there.

Download

Intercom, Inc.

FEBRUARY 1, 2018

In August of 2016, Rachel Hepworth embarked on a unique challenge: start a growth marketing team at one of the most successful startups of this generation – one that had long relied heavily on word of mouth. Adam: Rachel, you’re leading growth marketing at one of the fastest growing software companies of this generation.

User Testing

Mind the Product

DECEMBER 12, 2017

Having spoken at conferences twice this year on the subject of design and emotion, I was spurred into writing this post by the number of people who gave me positive feedback. Startups, small and mid-size companies are becoming more technologically sophisticated. Social Media and Brand Reputation.

Data Visualization

Userpilot

SEPTEMBER 20, 2021

It might seem ludicrous how many SaaS apps you can try for free these days. Product-led growth is a popular SaaS go-to-market strategy that uses the product itself to drive customer acquisition, activation, conversion, and retention. It’s called product-led growth.

Analytic Tools

Usersnap

JUNE 11, 2019

Agile QA approach and user experience driven development (UXDD) have taken modern software development and testing by storm. And over 50 % of software firms have daily new releases. You have highly dynamic mobile apps to e-commerce websites to cloud applications working on ‘Software as a Service’ model. New QA mindset.

Analytic Tools

Mind the Product

NOVEMBER 9, 2016

After years of false starts and incremental improvements, 2016 is the year where virtual reality (VR) has finally arrived. billion in investment occurred in Q1 2016 alone. VR is an ideal technology for training and simulations. Communication tools like Slack, still fantastic. Investment and interest in virtual reality.

Weak Development Team

Mind the Product

MAY 25, 2018

JustGiving’s goal is to grow the world of giving, enabling more money to be raised for good causes through the use of technology. And to test it, we ran user testing almost every week to get rapid feedback on mocked-up and coded prototypes, and reported back to the business every Friday on our progress and what we’d learned.

User Testing

Intercom, Inc.

NOVEMBER 11, 2021

Users are recruiting your product to reach a specific outcome in their lives — whether that’s catching a flight to reunite with their families or using a productivity app to meet a deadline and impress their boss. We had them on the podcast way back in 2016, and they’ve even been a guest contributor to our book Intercom on Onboarding.

Customer Experience

Mind the Product

JULY 18, 2017

This is the first of two posts that deep dive on A/B testing, expanding on a talk I gave at Google Playtime 2016 in London. Rather than waiting for them to pop up we’ve found the best ones surface when the whole team is engaged with brainstorming solutions to specific problems, so we start with this. Talk through edge cases.

User Testing

Mind the Product

FEBRUARY 16, 2017

Whales, despite being generally very few in number, account for something in the order of 70% of all spending on in-app purchases. Evernote is famous for doing this to particularly brilliant effect: Users re-download the app every time they switch devices , producing a “smile” effect as they’re reactivated. that marks real usage.

Analytic Tools

Intercom, Inc.

APRIL 22, 2019

His new venture focuses on creating a central knowledge network for scaling businesses so that employees aren’t wasting hours by chasing down important resources and company history scattered across a host of apps like Google Docs, SharePoint sites, Evernote and more. Rick : That shift came about around 2016.

Customer Experience

UX Studio

DECEMBER 14, 2023

We made an impact in challenging industries, from cybersecurity to healthcare, and we took the challenges of fintech solutions to logistics. 2016: Our book I remember joining the company around the time when the very 1st copies of our book were delivered in our apartment office in the summer of 2016.

Research Software

Usersnap

SEPTEMBER 2, 2019

Customer experience (CX) is about delivering the best solutions to customers effectively. According to a 2016 State of Small Business survey , 43% of participants considered improving existing customer experience and retention as the strategy to adopt if you want to improve revenue growth. Create a customer journey map.

Customer Experience

Gainsight

APRIL 23, 2021

Their renewal rate accuracy caught Nick’s interest and how Sabina operationalized a brand new customer journey for Mavenlink. Sabina: Mavenlink is a Southern California-based B2B SaaS company with a global presence. Mavenlink is a modern software platform for professional and marketing services organizations.

Data Visualization

UX Studio: Product Management

JULY 5, 2021

Since 2013, UX studio has been diligently working on helping rising startups and established companies create impactful digital products through intelligent design solutions. . We use Slack, Jira, Zeplin, and other collaboration tools to share work-related updates, set up meetings, and showcase design and research findings. .

Research Software

Userpilot

JUNE 25, 2021

How to improve product adoption for your SaaS at each stage of the Product Adoption Curve. The best Product Adoption tools. They’re technology enthusiasts and are usually quite technical. He’s an electrical engineer living in a bachelor pad littered with all kinds of new technological inventions and contraptions.

Analytic Tools

The Product Coalition

JANUARY 20, 2020

Today, an animated explainer video has become one of the most creative ways to establish warmer relationships between customers and their beloved brands. Startups and big businesses all over the globe use explainer videos to introduce their products, services, or tell about their brands creatively.

Research Software

Intercom, Inc.

SEPTEMBER 8, 2021

Despite attending university at Santa Barbara, not too far from the mecca of tech that is Silicon Valley, Maggie never thought she would end up working in technology. Now, Maggie is the Director of Sales at Webflow , a web design tool that helps users design and build responsive, custom websites with no code whatsoever.

Weak Development Team

Intercom, Inc.

OCTOBER 5, 2022

Each person on your team has different needs, responds to feedback in different ways and evolves in different trajectories – and management should always reflect that. What does good, actionable feedback look like? While some people might need more mentorship, others will just want some feedback or to bounce off ideas.

Leadership

Balsamiq

APRIL 23, 2018

First off, they created the User Centered Design Canvas , a powerful tool for analyzing product/market fit, value proposition, brand strategy, and more in a single document. One of Alina's mobile app projects. One of Alina's web app projects. — The Rectangles (@therectangles) October 13, 2016.

User Testing

UX Studio: Product Management

SEPTEMBER 16, 2021

Apart from working with established brands and startups, we assess the expertise of various companies and create our independent rating list of trustworthy design companies. Imagine you would like to design a new mobile app interface in Berlin. We adopt the best practices, and we apply them when designing our clients’ products. .

Research Software

The Product Coalition

OCTOBER 23, 2019

1 AI Technology and Voice Control Text based inputs and clicking or tapping buttons is kind of “old”. Smart systems like Google Home, Siri for Apple and Alexa are already known, but the number of these systems is growing rapidly. And these systems are becoming more and more intelligent. Don’t know what AI is?

User Testing

The Product Coalition

FEBRUARY 1, 2016

Carefully planning out your customer discovery helps: The engineering team and the product team extend the product development process by including ways to get direct customer feedback. Let’s face it, it is the early adopters that help you the most because they also understand the risk of adopting new technologies or products.

Product Research

freshtrax

AUGUST 6, 2019

Currently, he is the owner of one of the top brand design companies in Japan called IN FOCUS INC. In 2016, btrax partnered with Fukuoka City to bring entrepreneurs from Japan to San Francisco! As we saw a need to provide services that complemented our design expertise, we also started offering marketing and branding services in 2008.

User Testing