Intercom, Inc.

NOVEMBER 17, 2022

In 2016, she created Chili Piper with her husband Nicolas and poured in everything she had learned over the years. But there was something else that made me the right fit for an entrepreneur. I knew that my product was only going to have ROI for my customers if they were willing to do that. Alina was a builder, not a politician.

User Friction 118

User Friction Customer Experience Weak Development Team Travel 118

Intercom, Inc.

APRIL 4, 2019

Back in 2016, this is exactly the situation Stripe found themselves in. So how did they go from product-market fit to actually scaling a sales org around a repeatable sales process? The second thing was understanding the business model of people who were evaluating Stripe: Do you sell to businesses or do you sell to consumers?

Weak Development Team 162

Weak Development Team Outbound User Testing Research Software 162

Userpilot

JUNE 19, 2023

Common conversion examples include visitor to trial, trial to paid, and freemium to paying customers. The sales process conversion funnel involves four stages: website visitor, marketing and sales qualified lead , product qualified lead , and paying users. According to Recurly , the average customer churn rate for SaaS is 4.79%.

Research Software 98

Research Software Analytic Tools B2B Reporting Tools 98