Gainsight

FEBRUARY 11, 2019

Last month, I quit my position as head of Customer Success at my company, RD Station. In those six years leading the team, I’ve led its growth from one person to 180 people that are now spread across five different functional teams: Customer Success Manager (CSM), Partner Success Manager (PSM), Professional Services, Support, and CS Ops.

Customer Experience 81

Customer Experience User Friction User Testing Weak Development Team 81

Userpilot

JANUARY 28, 2021

Eric DeVries also started in an engineering role: “ After 11 years as a software developer/engineer, the military put me in the role of a “Technical Engineering Manager”, because of my background and ability to define/describe requirements to developers, collaborate with Stakeholders while advocating for the end-user.

Research Software 98

Research Software Customer Experience User Testing Feedback Software 98

bpma ProductHub

DECEMBER 12, 2016

Heck, you could even start your own startup (after all, you do know a thing or two about product-market fit and how to create products, don’t you?). Boston Agile Product Open debuted in 2016. For the last 15 years, Steve Robins has been transforming technology firms into market-leading, customer-focused solution providers.

Research Software 150

Research Software Product Management Product Manager Startups 150

Userpilot

SEPTEMBER 15, 2023

What is concept testing and how can it help accelerate your product-led growth ? In this article, we’ll go over some concept testing examples from some of the best B2B and B2C brands to help you get started with your strategy. Validate new features by asking users if they helped to achieve their goals.

User Testing 105

User Testing Feedback Software Product Research Analytic Tools 105

The Product Guy

DECEMBER 4, 2017

All of this must be launched before the 2016 back-to-school season. Again, the columns of the stakeholder map can be fully customized based on your needs. The other is the marketing team that eventually interacts with the customer and also market product features. About Marc San Luis.

Roadmap 100

Roadmap Feedback Software Reporting Tools Seminar 100

eG Innovations

FEBRUARY 25, 2019

Following these tactics will help you to become more efficient at diagnosing Citrix problems: Determine the scope of the problem: Does the user face an issue with a task they are trying to complete or all tasks? Determine the magnitude of the problem: How many users are impacted? Windows 2016. You can read more here: [link].

Reporting Tools 63

Reporting Tools Analytic Tools Data Visualization Systems Review 63

Intercom, Inc.

NOVEMBER 17, 2022

In 2016, she created Chili Piper with her husband Nicolas and poured in everything she had learned over the years. But there was something else that made me the right fit for an entrepreneur. I knew that my product was only going to have ROI for my customers if they were willing to do that. Alina was a builder, not a politician.

User Friction 118

User Friction Customer Experience Weak Development Team Travel 118

Intercom, Inc.

MAY 14, 2018

At the same time, consumers are complex creatures – we’re constantly evolving and tuning out marketing noise. As marketers we’re always yearning to understand how consumers want to engage, and increasingly, that’s through the personal, real-time, device-agnostic medium of messaging. from 8 minutes in 2016 ( eMarketer, 2017 ).

User Testing 223

User Testing Research Software Artificial Inteligence Marketing 223

The Product Coalition

JANUARY 12, 2022

They kept their model away from traditional sales-led growth through product innovation, customer experience and still managed to be best-in-class. This radical change removes the myth that without product manuals, traditional lead generation, sales demos, & POC setup, a product cannot grow. A recent example is Team vs Slack.

Research Software 155

Research Software Technical Review Strategy Product Research 155

Mind the Product

FEBRUARY 1, 2018

Consumer adoption of voice-based products has grown to the point where businesses need to understand what voice-based experiences can mean to them. The test-and-learn approach my colleagues at Moonshot and I use is an adaptation of the Design Sprint. challenge by offering a test-and-learn approach that minimizes risk.

User Testing 140

User Testing Research Software Analytic Tools Product Research 140

Intercom, Inc.

APRIL 4, 2019

Back in 2016, this is exactly the situation Stripe found themselves in. So how did they go from product-market fit to actually scaling a sales org around a repeatable sales process? The second thing was understanding the business model of people who were evaluating Stripe: Do you sell to businesses or do you sell to consumers?

Weak Development Team 162

Weak Development Team Outbound User Testing Research Software 162

Userpilot

DECEMBER 17, 2021

Tiered pricing creates a natural upgrade path for customers which increases the probability of expansion revenue. Per-user pricing can bring in more revenue but it may also discourage companies from getting more licenses. Flat-rate pricing models make it clear how much customers are going to pay for your product.

Research Software 98

Research Software User Testing Strategy Customer Experience 98

Userpilot

JANUARY 12, 2024

Funnel charts A funnel chart is useful in business contexts for tracking how visitors or users flow through a pipeline. The width of each part of the chart shows how many users make it to each stage relative to other stages. Number of users to perform one action versus another. Product usability tests , etc.

Data Visualization 105

Data Visualization Analytic Tools Onboarding KPIs Research Software 105

Radical Product

APRIL 30, 2020

It took Facebook two years to hit the 50 million user mark. Instagram, which arrived later, reached the same milestone in 19 months by 2016. In comparison, TicTok (founded in 2016) grew to 500 million users in two years. You could say, “If you trade off customers’ well-being, they’ll vote with their dollars.”

Leadership 59

Leadership User Testing Vision Customer Experience 59

Userpilot

DECEMBER 23, 2020

Gamification and personalization help make your new user onboarding more fun and more relevant. Thus, in 2021 use welcome screens with micro surveys, onboarding checklists with incentives, progress bars, and badges to see your user activation rates soar! and a better overall user experience. Gamification & Personalization.

Analytic Tools 122

Analytic Tools Onboarding KPIs Data Visualization Product Research 122

Userpilot

AUGUST 3, 2022

It aligns every message with your customer’s needs. A good messaging strategy should have a clear goal, differentiate your brand from the competition, provide personalized messages for a specific audience, and tell the brand story at each stage of the customer journey. Product Manager user persona example by Userpilot.

Research Software 98

Research Software Feedback Software Messaging Reporting Tools 98

Amplitude

APRIL 27, 2020

McKinsey found that half of digital leaders collect and analyze customer data weekly , compared to just 16% of lower-performing customers that do the same. If you want to be a digital leader, start prioritizing customer data. We distilled it down to the five key takeaways you need to know about customer insights.

Data Visualization 59

Data Visualization Analytic Tools Research Software Feedback Software 59

Mind the Product

NOVEMBER 9, 2016

After years of false starts and incremental improvements, 2016 is the year where virtual reality (VR) has finally arrived. billion in investment occurred in Q1 2016 alone. They deliver value to a user who is willing to pay either money or attention. In Clayton Christensen speak, the user has hired the product for a job.

Weak Development Team 92

Weak Development Team Development Feedback Software User Testing 92

Indicative

APRIL 10, 2018

The foodservice industry is still rapidly evolving and learning to leverage customer data analytics to better cater to the ways we want our food. Most times, customers will reorder an unhealthy snack from their previous purchases, rather than favoriting the item. “I Request a demo of Indicative today!

Data Visualization 61

Data Visualization Analytic Tools Research Software User Testing 61

Bogdan Coman Says

JULY 16, 2017

But, when you define the product, define it from the user point of view. Go in the field and meet the potential customers. In two months we had the first investment pitch, the first demo and a three people team. Next step, face your users and customers. Ready to be tested in real conditions by real users.

User Testing 40

User Testing Product Research Customer Experience Naming 40

Mind the Product

NOVEMBER 18, 2016

1 – Customer Value And Business Value Are The Same. If you build a product that makes your customers successful, that respects their time, is easy to use and solves their problems, then they will reward your business with loyalty and longevity, says Gothelf. Four Principles That Scale. 2 – Value Learning Over Delivery.

Reporting Tools 70

Reporting Tools Data Visualization Product Research Analytic Tools 70

Userpilot

APRIL 30, 2021

Look for an agency with expertise in your chosen channel, a solid productized services model, excellent customer service and reasonable prices. Content creation : the act of creating the content from scratch, often involving a research process. Customer service. This part is the one most often neglected. Directory linkbuilding.

Research Software 98

Research Software Marketing Technical Advisors Customer Experience 98

Userpilot

JUNE 19, 2023

Common conversion examples include visitor to trial, trial to paid, and freemium to paying customers. The sales process conversion funnel involves four stages: website visitor, marketing and sales qualified lead , product qualified lead , and paying users. According to Recurly , the average customer churn rate for SaaS is 4.79%.

Research Software 98

Research Software Analytic Tools B2B Reporting Tools 98

Amplitude

OCTOBER 18, 2018

Jeff Bezos, 2016 Letter to Shareholders. Our own North Star Metric is weekly querying users, not just folks wandering into the product once a month to ‘pull a report.’. Their problem space is not A/B or multivariate testing-friendly. We made demos. We mixed in feedback. We improved our demos in incremental steps.

Customer Experience 106

Customer Experience User Testing Data Visualization Feedback Software 106

Userpilot

SEPTEMBER 20, 2021

But it's part of a new business model that previously sales-led companies are using to achieve rapid growth and higher customer satisfaction ratings at a lower customer acquisition cost. The key is helping users realize the ongoing value of a product as quickly as possible. It’s called product-led growth.

Analytic Tools 98

Analytic Tools Research Software Feedback Software Onboarding KPIs 98