Gainsight

APRIL 12, 2023

But what I learned, after years of procrastinating on tough moves for our leadership team, is that the leaders’ teams suffer greatly through that inaction. Mistake #4: Not standardizing pricing and related systems early Every enterprise-oriented startup, including Gainsight, can fall into the same trap. Maybe they are misunderstood.

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience Enterprise 52

Mind the Product

APRIL 18, 2017

Jeff and Josh are experienced digital product design leaders, and co-authors of Lean UX: Applying Lean Principles to Improve User Experience and Sense & Respond, How Successful Organizations Listen to Customers and Create New Products Continuously. Janna Bastow, CEO & Co-Founder, ProdPad.

Research Software 76

Research Software User Testing Customer Experience Workshop 76

Mind the Product

MARCH 16, 2017

Prior to this Dave ran product at Travelex and Moo.com, and spent 14 years at Microsoft in Seattle and in London product managing a wide variety of products including web browsers, developer tools, enterprise application integration (EAI) software, operating systems, online shopping and travel and web search.

Research Software 76

Research Software User Testing Product Research Workshop 76

Sachin Rekhi

FEBRUARY 16, 2020

I find that a product walkthrough is often needed when you are trying to make the case to leadership to green-light a new venture based on the strength of your vision for it. For example, here is a video from 2016 that showcases the vision for SpaceX's Interplanetary Transport System which aims to bring the first manned crew to Mars.

Data Visualization 217

Data Visualization Product Research User Testing Reporting Tools 217

Intercom, Inc.

OCTOBER 31, 2019

Tim has spent his entire professional career focusing on productivity, from Sybase to TLA-Tencor to Facebook where, over his six-year tenure (2010 – 2016), the amount of revenue per employee doubled to $1.8 At the enterprise level within companies, this is why you’re always going to need technology leadership.

Data Visualization 169

Data Visualization Artificial Inteligence Customer Experience Technology 169

Intercom, Inc.

APRIL 4, 2019

But as it started selling more and more into the enterprise, it staffed up with a deep and strong one. But when it came to selling Dropbox Enterprise, it added several. The second stage is treating growth as top of funnel marketing and layering on sales to open up profitable yet harder to reach segments.

Weak Development Team 162

Weak Development Team Outbound User Testing Research Software 162

Business of Software Conference

FEBRUARY 16, 2021

5:02 James Avery, Kevel: And then so that, that gets up to like, 2016 17 we hadn’t raised any more money, we got back to profitability. And then we, we started to sell like big enterprises. Fresh talks on entrepreneurship, product, marketing, leadership, hiring, and more dropping each week.

Feedback Software 59

Feedback Software Weak Development Team Customer Communications Customer Experience 59

Business of Software Conference

JULY 26, 2016

Rahul Vohra: The Product-Market Fit Engine. Claire Suellentrop: Get Out Of The Echo Chamber: How To Use JTBD To Perfect Your Product’s Messaging. Bruce McCarthy: Product Culture Eats Execution Culture. Bill Janeway: The Rise & Fall Of Enterprise Software. Talks from BoS USA 2016.

Weak Development Team 70

Weak Development Team Data Visualization Customer Feedback User Testing 70

Andrew Chen

NOVEMBER 1, 2018

My continuing leadership in the field. As part of that, as folks search for important concepts like “product market fit” and “user growth” – my essays are often on the front page. In the past few years, over 1500+ folks have attended the program from almost every company in the Bay Area and many F500 enterprises as well.

Onboarding KPIs 111

Onboarding KPIs Feedback Software User Testing Data Visualization 111

Business of Software Conference

MARCH 11, 2020

That’s why we started at the end of ‘14 and we didn’t launch our product commercially until April of 2016. It has a lot around servant leadership about focus on the customer and what have you. And by the fifth time you’re certifiable at this point. Like starting businesses cause when you go through it is.

CTO Coach 52

CTO Coach Weak Development Team User Testing Customer Experience 52

Business of Software Conference

OCTOBER 23, 2019

But let’s suppose that you’re actually pivoting and you’ve decided you’re going to go upmarket to enterprise customers. Well maybe actually we do have a mature product. That’s really how you know you’ve reached product market fit is your product begins to grow and not every sale is a heroic effort.

Customer Experience 61

Customer Experience User Testing Onboarding KPIs Research Software 61