Alchemer Mobile

MAY 14, 2020

So, what can these brands do to capture, analyze, and act on these changing customer behaviors? The report is meant to serve as a yardstick for companies seeking to understand how their customer feedback and engagement metrics stack up against the market. This is our fifth consecutive year conducting this research.

Research Software 208

Research Software Feedback Software User Testing Customer Feedback 208

Product Innovation Educators

JULY 18, 2022

However, I find market-driven innovation is more common—the wants and unmet needs of customers are first discovered and then solutions are considered. 3:21] How do you view the value of pure research and market-driven research? customer interaction with an existing product. We look for sensors to sense the market need.

Research Software 284

Research Software Feedback Software User Testing Marketing 284

Product Talk

AUGUST 4, 2021

When I finally wrote about the opportunity solution tree (back in 2016), I knew that it was a big enough idea that I would need to write a book about it. I know many authors who use their blog as a way to test content. So I put the book on hold and started devising a plan to test my content. That was a mistake. That was a start.

Product Research 299

Product Research Books User Testing Research Software 299

The Product Guy

SEPTEMBER 21, 2017

From The Best Product Person of 2016, Chris Butler, …. Get great at doing research and customer development. If you aren’t used to talk with people and doing research for your product you are more likely to just be a project manager. Working with these people will be through the research that they do. More to Come.

Product Management 296

Product Management Product Manager Product Research Management 296

Mind the Product

DECEMBER 27, 2016

Behind every great product there is always someone, who may or may not have the title of product manager, who works incredibly hard to solve incredibly difficult problems for their organisations and customers. The post Top 10 Product Talks of 2016 appeared first on MindTheProduct. The Psychology Behind Successful Products.

Research Software 167

Research Software Entertainment Product Research Software Development 167

The Product Coalition

FEBRUARY 21, 2023

Let’s explore the reasons teams engage customers and the challenges they are likely to face in doing so In the past, I have written a post on how to start engaging customers without going into reasons why that may be helpful. Also, in this post, I do not speak about specific techniques to increase value from customer engagement.

User Testing 158

User Testing Customer Feedback Customer Experience Development 158

Mind the Product

APRIL 6, 2018

For years I’ve helped my clients create new digital products and services for their customers. We threw terms like product/market fit around, without ever really giving a thought to what they meant. The first time round, I started with an idea, developed a solution and then tried to find customers. Well, not quite….

User Testing 157

User Testing Product Marketing Research Software Marketing 157

Intercom, Inc.

FEBRUARY 6, 2020

The shift from serving just consumers to serving consumers and companies is a massive one. “The shift from serving just consumers to serving consumers and companies is a massive one” For Udemy, investing in a B2B arm seemed too obvious, and too good, an opportunity to ignore.

Feedback Software 243

Feedback Software Analytic Tools Research Software Data Visualization 243

Product Takeoff

MARCH 19, 2019

Vision: Astro Teller, the leader of Alphabet’s research and development firm X, is widely recognized for employing moonshots as a strategy. From positioning your product in the market place to developing a customer journey map for their experience inside a store, both can be strategies that can define how the product will be rated.At

User Testing 207

User Testing Product Research Research Software Feedback Software 207

Mind the Product

JULY 27, 2017

This is the second of two posts that deep dive on A/B tests, expanding on a talk I gave at Google Playtime 2016 in London. In the first post I explained how to step up your A/B testing , and in this post I’ll look at how using a tracker spreadsheet can help you manage your A/B tests and better retain learnings from past ones.

User Testing 156

User Testing Product Research Testing Document 156

Lenny Rachitsky

FEBRUARY 25, 2025

At Headspace back in 2016, we had established our product roadmap and success metrics and our mission and vision, but teams were still confused about why we were working on the projects we chose. product marketing, user research, content design, etc.). Other functions could be added depending on availability/resourcing (e.g.

Strategy 123

Strategy Technical Review Product Strategy Product Research 123

Mind the Product

DECEMBER 5, 2019

How do you decide what to prioritize or whether to believe what customers and prospects are telling you about your product? In B2B companies, value should ultimately generate profit (get new customers, upsell to current customers, or avoid churn), and it ends up in an equation like this. In fact, some methods are pretty poor.

User Testing 171

User Testing Product Research Customer Experience Weak Development Team 171

Alchemer Mobile

MAY 21, 2020

The data in the report is from FY 2019 and serves as a yardstick to help app publishers measure customer emotion and understand what’s changed. This is our fifth consecutive year conducting this research. Data from our 2016, 2017, 2018, and 2019 reports is included to show shifts in brand focus and engagement over time.

Finance 147

Finance User Testing Feedback Software Research Software 147

UX Planet

MARCH 15, 2025

Rethinking Pinterests Personalization/UX Strategy [link] In todays digital landscape, personalization isnt just a featureits the foundation of user experience. Nowhere is this more evident than on Pinterest, where billions of Pins are curated into unique feeds for over 400 million monthly users worldwide.

Product Research 95

Product Research Data Visualization Feedback Software Analytic Tools 95

Userpilot

APRIL 8, 2022

Product market fit, often just called product/market or “P/M” is one of the most important Lean Startup concepts. There is a lot of information out there about why it’s important for having a successful product and grow your business, but finding out how to achieve product-market fit can still feel elusive. What is Product-Market fit?

User Testing 98

User Testing Feedback Software Research Software Product Marketing 98

Userpilot

SEPTEMBER 15, 2023

What is concept testing and how can it help accelerate your product-led growth ? In this article, we’ll go over some concept testing examples from some of the best B2B and B2C brands to help you get started with your strategy. Validate new features by asking users if they helped to achieve their goals.

User Testing 105

User Testing Feedback Software Product Research Analytic Tools 105

Product Talk

SEPTEMBER 6, 2023

I think there’s a whole bunch of stuff around trends, where we’re now saying, “If we’re going to make good decisions about what to build, let’s include the customer in the process. Let’s have feedback loops. Let’s test our assumptions. Why do you need to talk to a customer?

Product Research 311

Product Research User Testing Research Software Feedback Software 311

The Product Coalition

SEPTEMBER 7, 2024

Streaks motivate users to keep up a consistent behavior, like logging into an app every day. Fresh Starts give users a clean slate to start over, like setting new goals at the beginning of the year. Kind of fitting here. The real impact comes not from the numbers themselves but from how you present them to the user.

User Testing 146

User Testing Customer Experience Customer Feedback Research Software 146

Product Innovation Educators

AUGUST 12, 2016

1) Nurturing luck through collaboration and feedback. (2) NPS is sometimes referred to as the most important question – would a customer refer your product or service to someone else? This short article suggests tools for design, customer success, analytics, product backlog, and personal sanity. 1) Be prompt with feedback. (2)

Data Visualization 122

Data Visualization Feedback Software Analytic Tools Customer Feedback 122

Mind the Product

DECEMBER 28, 2016

2016 has been a year when the craft of product management grew, evolved, and matured at a staggering rate! Brant touches on clear foundation such as focusing on customer problems rather than products, and also suggests some structures to help incentivise the kind of innovative behaviours you want. When NOT to Design Sprint. We asked C.

Feedback Software 119

Feedback Software Data Visualization Customer Feedback Agile 119

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

Alchemer Mobile

APRIL 21, 2020

This information is critical for most product managers and mobile marketers to optimize the mobile customer experience. We published six new research reports today – each industry-specific guide reveals exclusive benchmark data gathered from more than 800 mobile apps with 5,000+ active users. Retail & Shopping.

Travel 147

Travel Finance Research Software User Testing 147

Product Innovation Educators

MAY 20, 2016

6 steps to being customer-centric and developing products customers want. Customer feedback is an important source of ideas for product managers. Interestingly, 80% of companies claim to be customer-centric while only 8% of customers agree they are. 3) Start with customer needs. (4) 2) 10x Thinking.

Fractional CTO 124

Fractional CTO CTO Coach Customer Feedback User Testing 124

Product Innovation Educators

JULY 29, 2016

Need to validate product-market fit assumptions and prototypes in just a few days? Customer experience and engagement teardown of the Dollar Shave Club. Customer experience and engagement teardown of the Dollar Shave Club. to improve our customers’ experience. build products customers want and love.

User Testing 121

User Testing Customer Feedback Product Management Product Manager 121

Product Talk

FEBRUARY 21, 2024

When you start interviewing customers every week, it’s easy to get overwhelmed by how much you are learning. When we use our customer interviews to collect specific stories about past behavior, every conversation can uncover dozens of unmet customer needs, pain points, and desires (AKA opportunities).

User Friction 284

User Friction Customer Experience Customer Feedback Analytic Tools 284

Mind the Product

AUGUST 9, 2017

By continuously increasing the number of third-party devices that its voice service assistant Alexa can integrate with, Amazon is making sure its user base keeps growing. billion in 2016 and is expected to grow up to $53.45 Consumer research confirms that customer confusion is holding back progress in the smart home market.

Artificial Inteligence 156

Artificial Inteligence Research Software User Testing Product Management 156

Alchemer Mobile

APRIL 24, 2018

In 2016, it handled 17.6B With increased competition in the p2p space, we felt that this was the right time to launch the feature, especially because we knew our users would find it valuable. Sellers have to think of new ways to target customers with meaningful content. Building mobile products is about solving a user problem.

User Testing 203

User Testing Customer Experience Artificial Inteligence Naming 203

Product Innovation Educators

JULY 15, 2016

Defining customer needs with jobs-to-be-done theory. New product development frequently begins by having keener insights into customers’ needs than competitors do. Insights lead to innovations and increased value for customers and the organization. Read more at https://strategyn.com/2016/07/11/customer-needs-defined/.

Customer Feedback 122

Customer Feedback Crowdsource User Testing Product Management 122

Product Innovation Educators

SEPTEMBER 23, 2016

Register here… https://www.eventbrite.com/e/rocky-mountain-productcamp-2016-tickets-27103754058. Writing user stories for API calls. User stories is a tool for expressing requirements. They have the benefit of clearly stating the user (who), the objective (what), and the reason (why). Read each at [link].

Customer Feedback 121

Customer Feedback Product Management Product Manager User Testing 121

Andrew Chen

JULY 20, 2020

When I joined Instagram in 2016, the product had over 400 million users, but the growth rate had slowed. Our success was anchored on what I now call The Adjacent User Theory. The Adjacent Users are aware of a product and possibly tried using the it, but are not able to successfully become an engaged user.

User Testing 145

User Testing Customer Experience Customer Feedback Research Software 145

The Product Coalition

JANUARY 5, 2021

No longer just activities of fringe groups who are perpetually looking for an opportunity to lecture you about composting, mindfulness has now become a commonplace word, lauded by research, celebrities, and companies alike. In 2016, Sleep Stories was born. Short, consumable stories Stories typically hover around 30–45 minutes.

Customer Experience 152

Customer Experience User Testing Research Software Data Visualization 152

Product Innovation Educators

JUNE 24, 2016

3) Innovators – product/market fit creators. How to successfully run a software product user test the lean way. This is part 3 of an ongoing series and addresses inviting people to participate in the user test. build products customers want and love. build products customers want and love.

Customer Feedback 121

Customer Feedback User Testing Artificial Inteligence Product Management 121

Lenny Rachitsky

NOVEMBER 12, 2024

This has been my ironclad rule since 2016, at three hypergrowth companies, while PMing multiple teams at once. QA doing data analysis, support agent proposing a feature, designer going right to a stakeholder, data analyst identifying a problem to solve, engineer directly interacting with a customer)? Shower them with positivity.

Product Research 115

Product Research Reporting Tools Data Visualization Product Management 115

The Product Coalition

NOVEMBER 27, 2023

This vertical SaaS functions as a feedback management solution, but it is a feedback management solution designed exclusively for other SaaS companies. Select the right vertical As previously said, vertical SaaS solutions do not take a “one-size-fits-all” strategy. Conducting market research is also essential.

Research Software 148

Research Software Feedback Software Reporting Tools User Testing 148

Product Innovation Educators

AUGUST 19, 2016

Products (wrongly) get created this way – product first, customer second, revenue third. Create the right mindset by first understanding product goals, such as increasing the number of customers or decreasing the volume of customer service inquires. build products customers want and love. Read more at [link].

Data Visualization 127

Data Visualization Weak Development Team Customer Feedback Research Software 127

The Product Coalition

JANUARY 12, 2022

They kept their model away from traditional sales-led growth through product innovation, customer experience and still managed to be best-in-class. Away from these sales pitches, freemium or trial version makes the user hooked to product, onboard themselves that push them to upgrade the subscription. A recent example is Team vs Slack.

Research Software 196

Research Software Technical Review Strategy Product Research 196

Product Innovation Educators

NOVEMBER 11, 2016

Should you offer different prices for a product or service to different customer segments? 1) Define the time frame, (2) do research – and spot where a business might fail, (3) create new world we might live in tomorrow, (4) headline for the future, and (5) design for the opportunities in the future.

Customer Feedback 152

Customer Feedback Product Management Product Manager Product Research 152