Mind the Product

SEPTEMBER 22, 2017

In one of the keynotes of this year’s MTP Engage Hamburg, Johanna Kollmann reviews established system thinking concepts and applies them to the world of today’s product management. Practical Ways of Understanding Systems. As soon as a system is understood, we can try to change or improve it. Systematic Improvement.

Analytic Tools

Mind the Product

SEPTEMBER 25, 2017

Five years ago, including embedded analytics in an application was a powerful way for product teams to differentiate their applications, reduce customer churn, and charge more for their products. When considering the value of analytics relative to their products overall, survey respondents estimated the value at 54%, up from 45% in 2016.

Embedded Analytics

Amplitude

JULY 8, 2020

Machine learning is a tool. A powerful tool, but built by humans, and therefore a product of the biases, data, and context we use it in. This problem extends to product analytics as well. In turn, we hope that both our customers and the ML community gain insight into how to approach this problem in the context of analytics.

Artificial Inteligence

Userpilot

JULY 19, 2021

The study showed that companies that get customer success right prioritize technologies that improved customer experience. A Customer Engagement Platform (CEP) is an example of a tech solution that can help you achieve a great customer experience. What is a customer engagement platform (CEP)?

Analytic Tools

Product Talk

FEBRUARY 21, 2024

An opportunity solution tree : This artifact captures any opportunities from across your interview snapshots that are relevant to your current product outcome. This interview happened in 2016 or 2017. On his snapshot I captured the insight: Tried seven different photo album tools before selecting one.

User Friction

Intercom, Inc.

APRIL 12, 2018

As the CEO of Dribbble, a global community and invite-only platform for designers to share and find work, Zack Onisko faces a unique challenge: how do you grow a gated product? Dribbble was bootstrapped for nearly a decade before being acquired in early 2017, when Zack joined, and it was already profitable too. What drove that change?

Feedback Software

Revulytics

DECEMBER 12, 2019

It is no surprise that we talk a lot about software usage analytics , but I thought it would be interesting to take a look and see what industry analysts are saying, too. What is driving this interest in product usage and data analytics? Companies of all types are leveraging usage-based monetization models to some degree.

Analytic Tools

Alchemer Mobile

FEBRUARY 21, 2019

They need to be able to understand the analytics behind customer interaction and response rates so they can make data-driven decisions. While this is only an overall increase of 1 percentage point from 2017, the response rate in 2018 was phenomenal at 91%. Only apps with 10,000+ active users over the entire year were considered.

Data Visualization

Imaginary Cloud - Design

JANUARY 30, 2020

In 2017, Gartner introduced the concept augmented analytics in his Augmented Analytics is the Future of Data and Analytics report. In the last year, major companies in business intelligence (BI) digital solutions, such as Qlik and Tableau were already investing on it.

Data Visualization

Mind the Product

DECEMBER 13, 2018

Before joining Rabbit, Amanda was Chief Data & Strategy Officer at HotelTonight, the leading mobile app for last-minute hotel bookings, where she led data analytics, corporate strategy, and data engineering to create and execute data-driven growth strategies. Sherif has been in software development for over 15 years.

Analytic Tools

Userpilot

JULY 12, 2021

How much does your business stand to gain from using customer retention analytics? Considering that retaining customers (and reducing churn ) costs a fraction of acquiring new ones , analyzing what makes customers stay or go is important for any SaaS business. What is customer retention analytics?

Analytic Tools

Revulytics

DECEMBER 27, 2017

Somehow, we’ve managed to compile a “technology-related top news stories of 2017” list that doesn’t mention augmented reality, Apple’s iPhone X or Amazon’s search for a new headquarters (though loyal readers know we’ve at some point worked all of those companies or themes into our own stories over the year).

Analytic Tools

Userpilot

AUGUST 25, 2021

Cohort analysis is a type of behavioral analytics where you group user data into different cohorts to better track and understand user behavior. Cohort analysis is a type of behavioral analytics that helps you see what a segment of your users (a cohort) is doing within your product. Why is cohort analysis important for SaaS?

Analytic Tools

Andrew Chen

JUNE 26, 2017

One of the best essays written last year was Elad Gil’s End of Cycle? – referencing our most recent 2007-2017 run on mobile and web software, and the implications for investing, startups, and entrepreneurs. We’ll look at a couple trends in this essay, including the following: Mobile platform consolidation.

Analytic Tools

Revulytics

JANUARY 30, 2018

The Telerik Platform is retiring on May 10, 2018 (“retiring products that have served their purpose”). This leaves users of Telerik Analytics (formerly EQATEC Analytics) in a bit of a jam as they seek an alternative software usage analytics platform. Platform Support and Easy Integration You Need.

Analytic Tools

Intercom, Inc.

JANUARY 2, 2019

This next chapter has already begun, with our new automation technologies like bots and the ability for our customers to connect Intercom with more of the other tools they use every day. We know that you use a lot of different tools to succeed in your work and managing those tools can lead to wasted time.

Technical Review

The Product Coalition

OCTOBER 28, 2021

With their many interfaces, IoT systems already offer numerous attack surfaces?—?and The Danish shipping company Maersk put the damage from a cyber-attack in 2017 at between 200 and 300 million US dollars. Blackmail software had delayed and interrupted operations for weeks. and the trend is rising.

Data Visualization

The Product Coalition

DECEMBER 23, 2022

PMs in the country back in 2017. To make things more eye-opening, between 2017 and 2019, PM job openings in the US alone had already grown in a frenzy: 32% growth from 13.4k This is justified with the idea that PMs aren’t just “PMs” in such smaller teams — they’re a bit of everything (even software development if the skills are there).

Analytic Tools

Userpilot

JANUARY 10, 2022

Customer Success is a core growth driver for any SaaS business. In 2022, when the SaaS market is crowded with tons of similar products, the best ones are those who delight their customers regularly. We have created an ultimate guide that will serve as a blueprint for SaaS owners to maximize SaaS customer success in 2022.

Feedback Software

Intercom, Inc.

MARCH 22, 2018

Fast forward to today, and Eventbrite is the world’s largest self-service event ticketing and registration platform – processing more than 3 million tickets each week. I can’t say that’s the root cause, but they also they did a good job of building tools for the supply side to engage the supply before they had robust demand.

Analytic Tools

Mind the Product

JUNE 17, 2019

Agile and Lean are both experiencing this at the moment, as they have been oversold as the solution to too many problems. It takes much more than adding process or tool improvements for this to happen, and for many people, is a fundamental reimagining of how they perceive power and control. Agile and Lean Won’t Solve all Your Problems.

Data Visualization

Mind the Product

FEBRUARY 1, 2018

Tuesday : create competing solutions to the problem. Day 2: Create Competing Solutions to the Problem. Sketch process (notes, ideas, crazy 8s, solution sketching). Many Design Sprints at this point consist of rough wireframes based on, say, a screen-based or app interface. Select prototype tool/method.

User Testing

Mind the Product

JANUARY 19, 2018

In 2018, we see new digital “materials” emerge, such as artificial intelligence and voice-activated systems. The rise in popularity of voice-activated technology, for example, has meant designers need to consider designing without a visual interface. Designers must explore how best to design with these new mediums.

Data Visualization

Userpilot

JANUARY 28, 2022

As a SaaS owner or product marketer, you definitely know that success is highly dependent on good customer experience optimization. Tracking analytics across your customers’ journey can help identify high-friction points. The importance is further amplified for SaaS businesses that rely on subscriptions. NPS calculation.

Customer Experience

Reveal

AUGUST 15, 2022

Reveal Embedded Analytics. Logi Analytics is one of the first white-labeled/OEM embedded analytics providers for small-to-medium-sized businesses. But is Logi Analytics the right embedded analytics solution for your organization? Logi Analytics Overview. The Pros of Logi Analytics.

Embedded Analytics

Mind the Product

APRIL 11, 2017

Mind the Product London 2017 on September 8 will be better than ever, with more workshops, more networking, and more fun than ever. She works with companies of all sizes on integrating user research, experimentation, and the right analytics into the product development process resulting in better product decisions.

Research Software

Userpilot

SEPTEMBER 16, 2024

Real-life SaaS examples of successful market development attempts. Let’s explore four real-life examples of how top SaaS companies implemented market development strategies to expand their reach and grow their user base. HubSpot broadened its product range to cater to more business needs, becoming an all-in-one customer platform.

Research Software

Usersnap

JUNE 11, 2019

Agile QA approach and user experience driven development (UXDD) have taken modern software development and testing by storm. And over 50 % of software firms have daily new releases. You have highly dynamic mobile apps to e-commerce websites to cloud applications working on ‘Software as a Service’ model. New QA mindset.

Analytic Tools

Intercom, Inc.

OCTOBER 29, 2019

As Intercom’s business grew rapidly in 2017, we found ourselves at this exact crossroads. For example, our Analytics team might find that one customer segment tends to use our product weekly, while another just monthly. We could no longer assume all our customers had uniform needs and could be reached the same way.

User Testing

Revulytics

MARCH 2, 2018

Last year PTC announced a major shift from perpetual licensing to subscription licensing for all new software licenses in the Americas and Western Europe for its core CAD and PLM software and ThingWorx IoT platform. Some ISVs are reluctant to adopt for fear of the potential loss of revenue in what usage analytics may uncover.

Analytic Tools

Userpilot

DECEMBER 3, 2020

What a knowledge base can do for SaaS products. A knowledge base is a structured set of resources that SaaS users can access in-app, geared towards helping them get the most out of the product. At Userpilot, our in-app Knowledge Base (created in Userpilot as well!) What is a knowledge base and why do I need one?

Feedback Software

Revulytics

SEPTEMBER 6, 2017

Gartner recently released the Hype Cycle for Software as a Service, 2017 and Hype Cycle for Customer Experience Analytics, 2017. Software Usage Analytics is included in both Hype Cycles. Prioritization of software feature enhancements that are most relevant to users, based on feature usage data.

Analytic Tools

Piyanka Jain

MAY 9, 2019

I run a Data Science Consulting company, and I say analytics consulting is a SCAM! link] I can say so because I have been on both sides of the table, having hired analytics consulting companies for big organizations and also providing analytics consulting services to top companies. Think: isn’t analytics consulting a scam then?

Data Visualization

Piyanka Jain

MAY 9, 2019

I run a Data Science Consulting company, and I say analytics consulting is a SCAM! link] I can say so because I have been on both sides of the table, having hired analytics consulting companies for big organizations and also providing analytics consulting services to top companies. Think: isn’t analytics consulting a scam then?

Data Visualization

Amplitude

MARCH 1, 2018

However, customer expectations on the value and level of service a software product should offer them are very high today. As a first time founder and CEO, I couldn’t have done that at Amplitude without the ecosystem of advisors, professionals and software vendors that we had access to. Building startups is hard and getting harder.

Analytic Tools

The Product Coalition

JUNE 30, 2021

The video-on-demand platform, since its inception in 2004, has catered to many in the creative market. In 2017, acquiring Livestream, a service provider for live streaming, marked the onset of Vimeo entering the B2B market. Many options offer better features based on all use cases in the OTT platform.

Technical Review

Userpilot

MAY 5, 2021

When you first hear the term onboarding workflow software, you might think, what is a workflow? Basically, anytime data passes between people and/or systems, a workflow is created. Onboarding workflow software gives you those steps without having to spend thousands of dollars on developing that experience in-house.

Analytic Tools