UX Planet

NOVEMBER 4, 2024

Let’s first look at what bad usability could be costing you, and how it could benefit your organisation. Potential negative impacts Here are some potential impacts of poor usability: Loss of business  — if your website is hard to use, some visitors will abandon it for a competitor.

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Intercom, Inc.

JUNE 18, 2018

That tiny, seemingly obvious improvement turned out to be the most upvoted update we shipped in 2017. Which means that intuition can be developed and improved by feeding more experiences and knowledge into it. And when given more time to reflect on that instinctive position, people usually become even more convinced they are right.

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Mind the Product

MARCH 26, 2020

You go beyond developing a solution and like to be involved in the definition of the solution itself, giving your perspective and suggesting appropriate changes. It’s not just about developing a feature, you also make sure that is robust enough, so it doesn’t cause a bad impression. You care about quality.

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The Product Coalition

FEBRUARY 15, 2021

Six Fallacies that Prevent Startups from Adopting Agile Successfully From 2010 to 2017, I worked several years in three Berlin-based, fast-growing startups in my capacity as Scrum Master, agile coach, and Product Owner. Their collaboration will lead over time to a ‘team of teams’ structure. Participation is free.)

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Mind the Product

NOVEMBER 24, 2017

In this awesome talk from Mind the Product London 2017 she shares some of what she’s learned about creating a product culture and how everyone has space to improve. Whilst we may all be doing our own products well, the wider culture of our teams and organisations are where the ground remains to be gained. Who you Should Hire.

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Mind the Product

NOVEMBER 16, 2017

The day before Mind the Product London 2017 we ran a forum for invited product leaders on a series of topics with some of the leading product managers from around the world. Developing Your own Team. Product leaders have many questions – and even more answers – about how best to develop and empower their teams.

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Intercom, Inc.

MARCH 15, 2018

Will Larson has managed infrastructure teams for some of the biggest names in software. Partnering with the Infrastructure, Data and Developer Productivity teams, his group builds the tools that support every Stripe engineer and keep Stripe reliable and performant. Today he’s leading Foundation Engineering at Stripe.

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Mind the Product

MAY 10, 2018

According to Rohit, this was the major barrier that prompted Gaana to include transliterated search and voice assistance in nine different languages early on in the product development cycle. For reference, as of 2017, the PC penetration in India was only around 10% whereas mobile penetration was as high as 75%! User Skill Level.

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The Product Coalition

JULY 14, 2022

Whether you are new to the position or you have your fair share of experience, there are some dangers for product managers that not many people talk about. This creates something of a “hit or miss” approach to my personal development. Assume you are developing a minimum viable product (MVP) to show at a convention, for example.

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Intercom, Inc.

APRIL 5, 2018

As VP of Marketing and Growth at Duolingo through 2017, improving retention was the top priority of Gina Gotthilf. Our chat covers how gaming principles influenced her growth experiments, her team’s most successful retention tactics, and much more. What follows is a lightly edited transcript of the interview.

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Intercom, Inc.

FEBRUARY 1, 2018

In August of 2016, Rachel Hepworth embarked on a unique challenge: start a growth marketing team at one of the most successful startups of this generation – one that had long relied heavily on word of mouth. How did you get yourself into that position? Below is a lightly edited transcript of our interview.

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Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. Without this foundation, your marketing stack can become a set of siloed tools that will bog your team down in complexity.

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The Product Coalition

DECEMBER 5, 2019

They run from ill-suited personal traits and the pursuit of individual agendas to frustration with the team itself. Read on and learn in this post on Scrum anti-patterns how you can identify if your Scrum Master needs support from the team. The Scrum Master is a servant-leader for the Scrum Team. Source : Scrum Guide 2017.

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PMLesson's Ace the PM Interview

DECEMBER 3, 2020

In 2017, a friend intro’d me to a tiny startup called Indigo Fair. Distinguishing between bad vs. good vs. great answers is key , and seems like an underserved area Write down a framework for how you tackle these problems. It took a week, but the feedback came back overwhelmingly positive. Even with a referral, I was cast aside.

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The Product Coalition

JUNE 21, 2021

Many worked from home on tasks ranging from organising team activities via Slack, analysing data and collaborating on documents via Google Docs, to discussing strategies via Microsoft Teams and coaching clients via Zoom. 3]: Judge Holds Winn-Dixie Supermarket’s Website Violates the ADA (14 June 2017).

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Intercom, Inc.

JULY 11, 2019

But as the business becomes more successful – and there are resources to build a support team – additional layers begin to separate executives from their customers. Since 2010, he’s helped the company grow to more than 40,000 customers and helped scale the support team to more than 500 employees to assist those users. Short on time?

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Intercom, Inc.

SEPTEMBER 30, 2021

In 2017, she started working as a product lead at the Chan Zuckerberg Initiative, building their infectious disease program and IDseq, an open-source online platform to spot movement of diseases across borders, the emergence of new illnesses, or the spread of drug-resistant strains. Rebecca: Yeah. I felt like it was time. What was that like?

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Intercom, Inc.

MAY 8, 2019

How do you keep up with such breakneck development? By building a nimble, swashbuckling team that relishes tackling new challenges on the high seas of marketing. Amazon collected 42% of all purchases made online in 2017. One of the biggest shifts that Meghan has made is to the way her team is organized.

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Amplitude

MAY 17, 2017

Your web analytics team comes to you with a surprising revelation. Your e-commerce business—usually active 24 hours a day, 365 days a week—shows no sales, no visitors, no nothing for an entire hour between 2am and 3am on March 12th, 2017. We all know the feeling of seeing data that’s too good to be true (or too bad to be true).

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Userpilot

JANUARY 28, 2022

After all, customer success is directly tied to customer lifetime value and feature adoption which makes it even more important to keep the customer’s experience positive. A bad customer experience is often caused by friction , unintuitive interfaces , the lack of in-app guidance , or a combination of these factors.

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Mixpanel

JANUARY 12, 2023

If you know a thing or two about product development, you’ve heard of the “a-ha” moment. And while this isn’t bad, it forgets that keyword research is a study of language. It can be incredibly insightful for early-stage companies to establish their positioning and product-market fit. Plaid’s homepage February 11, 2017.

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Mironov Consulting

JULY 5, 2016

I call this the Do It Yourself Illusion : the idea that broadly available commercial products don’t give us exactly what we want, but our internal team can whip up just the right thing. Underneath this is a long series of poor assumptions: Clear understanding of the problem. IT has no idle developers , and a dozen unfilled positions.

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The Product Coalition

MAY 15, 2019

Scrum came about even earlier than the agile manifesto almost a whole decade to be exact (although you can traces origins earlier back to 1986 with the article The New New Product Development Game ). In fact they decided to broaden the scope of the role by bringing it closer to the team and customers?—?this

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Mind the Product

JANUARY 17, 2017

At that time in London – we’re talking 2011/2012 – it was, dare I say, a bold step to leave a full-time, good product position to go freelance. One of the areas that caught my attention was flow theory, developed by Mihaly Csikszentmihalyi. Find Your Flow. All About Choice.

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UX Studio: Product Management

JUNE 12, 2018

You likely work close to product development in some sort of tech company. Here, people would better understand the real price they pay for products and services of ethically poor design. This feature came up very often with the brainstorming team here at UX studio. This article seeks to contribute in two of those points.

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Intercom, Inc.

OCTOBER 5, 2022

Each person on your team has different needs, responds to feedback in different ways and evolves in different trajectories – and management should always reflect that. Even when you reach the perfect team dynamic – a new hire or budget cut can easily throw things off balance. What does good, actionable feedback look like?

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Userpilot

JULY 23, 2020

In his blog, we’ll show you why profitability and growth depend on retention marketing; how to measure retention; how to reduce churn rate , and how to develop a strategy for keeping and growing your customers through the critical early stages and beyond. According to Mixpanel research from 2017, the cross-sectoral average rate was 20%.

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UX Studio: Product Management

JULY 5, 2021

As a client, you invest your time, energy, and limited resources into your digital product development. As a design agency that works with NYC companies , we have developed an effective remote collaboration process that helps us stay in touch with our partners despite time zone differences. Is there anything we can help you with?

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Nulab

MAY 21, 2020

Roughly 10% of remote workers rated their company culture as “poor,” compared to around 13% of in-office employees. Certainly, upper management should take note: 40% of those who rated their company culture as “poor” said they planned to leave within the year. Similarly, 66.5% of in-office workers. Culture over cash.

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UX Planet

FEBRUARY 26, 2024

Conclusions Background Context Overview of Hiring Practices Some digital companies, during the recruitment process to fill positions like: UX Designer UX/UI — UI/UX Designer Product Designer Lead Head of Director of UX Researcher* usually require a challenge at the second step, other times as first step.

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Generation Focus

OCTOBER 6, 2023

The Generation Focus team is very grateful to be a part of the vibrant EPIC People community. Our founder, Joanna Beer, appreciated the opportunity to meet with the EPIC team to share about Generation Focus’ work towards ensuring equity and inclusivity in research recruitment. It wasn’t all positive, though.

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Business of Software Conference

JANUARY 28, 2019

In this talk from BoS USA 2017, Paul talked about the important things to get right to set your company up well to turn your software into money. He’ll be talking about how to scale and onboard sales teams effectively. We got the team together and went to work on it. Find out more about BoS Europe 2019 here.

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Userpilot

MARCH 25, 2021

It depends on your product’s positioning , the complexity of using it, and where you want to focus your marketing efforts. The benefits of a demo are: learning about your users at a human level, disqualifying bad leads, and higher conversion rates. Your sales team can determine if your product solves the prospect’s goals or not.

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Brian Balfour

FEBRUARY 7, 2017

I recently spoke with Andy as part of a 1 hour interview covering: How he brought a web-first product to mobile Activity notifications, rich push, and other techniques for driving mobile growth and retention Andy’s “Mobile Growth Stack” for 2017 You can watch the full interview here, and check out the truncated text version below.

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Business of Software Conference

NOVEMBER 26, 2018

Yeah, and I forced our team to build a trebuchet – in retrospect, that was a very bad idea. It’s certainly a vivid definition and one that I was staring at through tears in the summer of 2017. I felt this incredible intense pressure from the team and also from within myself to launch what we had built.

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Userpilot

JANUARY 10, 2022

Creating a customer journey map can help your SaaS customer success team identify key AHA moments for them to drive customers towards. Customer success teams are your first line of defense in ensuring users accomplish their JTBD (job-to-be-done) so don’t hesitate to invest in employee training. What is customer success?

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Department of Product

OCTOBER 5, 2023

Designed by a small, independent product team, Reflect is a rather beautiful new way to capture your notes, thoughts and ideas. Speaking of which, Microsoft has revealed it is developing a new feature for Outlook that will allow users to keep track of any meetings they can’t attend in person. Enjoy the rest of your week!

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